Pop Quiz Questions

Question 1

Emotional intelligence is often described by five levels of competence in which to focus personal improvement.

What are those five levels?

Answer 1

Answer – several attendees found references to EQ in The Front Office Management book. Marsha Heinke provides the following 5 levels with explanations in Practice Made Perfect pages 74 - 75

Self-Awareness
Self-Control
Self-Motivation
Empathy
Effective Management of relationships.

Question 2

What are the 12 c’s if team building?

Answer 2

• Clear Expectations
• context
• commitment
• competence
• charter
• control
• collaboration
• communication
• creative innovation
• consequences
• coordination
• culture change

Question 3

Whether an individual is classified as an employee or an independent contractor is an important factor in determining the responsibilities of your practice under a variety of acts and regulations, and one of those is the Fair Labor and Standards Act. One test the FLSA may use in determining an employee from an independent contractor is called the Economic-Realities Test. The Economic Realities Test turns on whether the individual is economically dependent on the business for which it renders service.

What six factors are generally considered by the courts in applying the Economic-Realities Test under the FLSA?

Answer 3

(1) The degree of the employer’s right to control the manner in which the work is to be performed; (2) the worker’s opportunity for profit or loss depending upon his or her managerial skill; (3) the worker’s investment in equipment or materials required for his or her task, or employment of helpers; (4) whether the service rendered requires a special skill; (5) the degree of permanence of the working relationship; and (6) whether the service rendered is an integral part of the employer’s business.[27

Question 4

David Pink defines motivation as “the desire to do things because they matter”. However, three elements must exist for intrinsic motivation to occur. What are they?

Answer 4

Autonomy
Mastery
Purpose
Front Office Management for the Veterinary Team page 22.

Question 5

In regards to identifying your practices “trade area”, there are two common calculations: Radius Rings, and Drive Times. Which calculation is considered the best?

Answer 5

Drive Times.

Blackwell’s Five Minute Veterinary Practice Management Consult Pages 14 - 15

Question 6

All federal and state anti-trust legislation preserve the underlying principle that our nation shall function under a competitive business economy. The basic unifying principle of these statutes is to ensure economic freedom for competitors and consumers.

The Sherman Antitrust Act was enacted in 1890 and the goal of the act is to guarantee the freedom to compete.

Who is responsible for the interpretation and application of the competitive objectives of the anti-trust laws?

Answer 6

A - The courts, the Department of Justice, and the Federal Trade Commission. Page 177 Law and Ethics.

There are two rules the courts will use when making a ruling regarding Antitrust Laws, what are they?

A - The Per Se Rule and the Rule of Reason. Page 182, Law and Ethics.

To be in violation of the Sherman Antitrust Act there must be proof of a contract, combination, or conspiracy that restrains interstate trade or commerce. If two local veterinary practices conspired to set fees, would they be free from the Sherman Antitrust Act requirements because they did not restrain interstate trade due to being in the same state and the same town? Why or why not?

A – No. Those practices could still be found guilty of restraining interstate trade or commerce even if the activity is purely local but the activity affects interstate commerce. See Oklahoma case page 181 Law and Ethics.