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CVPM Certification > Important Acronyms > Flashcards

Important Acronyms Flashcards

1
Q

What are the 5 key Factors to Evaluate Hiring

A
  1. Veterinary/Staff Ratio
  2. Veterinary Production
  3. Team members’ production
  4. Hospital flow
  5. Staff payroll %
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2
Q

What are the 5 types of interview questions?

A
  1. Initiative
  2. Motivational
  3. Attitude
  4. Personal
  5. Management
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3
Q

What are the 4 C’s of Successful Onboarding?

A
  1. Compliance
  2. Clarification
  3. Culture
  4. Connection
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4
Q

What does the acronym EASE stand for?

A

Encouragement
Align
Solve
End Distractions

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5
Q

What are the 3 most common reasons staff leave?

A
  1. Lack of Positive Feedback
  2. Lack of training opportunities
  3. Failure of management to include them in strategic vision of hospital
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6
Q

What are 9 ways to enhance employee development and productivity?

A
  1. Shared purpose
  2. Tools to do the job
  3. SOPs
  4. Performance Standards
  5. Engage and empower
  6. Recognize & reward
  7. Physical fitness
  8. Personal focus
  9. Team focus
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7
Q

What are the 2 goals of appointment scheduling?

A
  1. Eliminate client wait time
  2. Maximize efficiency of doctors, support staff, and facility (eliminate downtime)
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8
Q

What are 2 keys to a successful veterinary practice?

A
  1. Delegation
  2. Empowerment
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9
Q

What does SMART stand for?

A

Specific
Measurable
Agreed
Realistic
Time Bound

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10
Q

What are 3 types of employee reviews?

A
  1. 360 Degree Peer Review
  2. Self-Review
  3. Job Satisfaction Survey
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11
Q

What are 3 approaches to employee evaluations?

A
  1. Formal performance reviews
  2. Coaching conversations
  3. Corrective action discussions
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12
Q

What are the 4 disciplines necessary for effective performance reviews?

A
  1. Hold employees accountable
  2. Teach employees to identify, deploy, develop strengths
  3. Align performance appraisals and review systems around developing employee strengths
  4. Design and build each role to create world-class performers.
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13
Q

What are the 4 elements of a successful employee performance review program?

A
  1. Regular informal feedback by supervisors
  2. Performance goals set by employee and supervisor
  3. Action plans to address performance problems
  4. Formal reviews that document the big picture
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14
Q

What are the 3 rules of corrective action discussion?

A
  1. If the situation is enough to catch your attention, take note
  2. the 2nd occurrence, take note to determine if it is a start to a pattern
  3. 3rd occurrence warrants a conversation
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15
Q

What is the ABCDEF Formula for corrective action discussion?

A

Awareness
Behavioral Expectations
Consequences
Decision confirmed
Employee involvement
Follow Up

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16
Q

What are the top 3 issues that cause conflict at work?

A
  1. Gossip
  2. Lack of training
  3. Lack of communication
17
Q

What is the 4 step method for successful conflict intervention?

A
  1. Confront the behavior
  2. Talk it out
  3. Hold team members accountable for solutions
  4. Follow up and feedback
18
Q

What is the 3 step disciplinary actin procedure?

A
  1. Verbal warning
  2. Written warning
  3. Final warning
    Termination
19
Q

What are 8 exceptions to at-will employment?

A
  1. Collective bargaining agreements
  2. Contracts with specific length of employment
  3. Dismissal based on race, sex, color, national origin, or religion (Title VII of Civil Rights Act of 1964
  4. Dismissal based of pregnancy (Pregnancy Discrimination Act)
  5. Dismissal based on age if over 40 (Age Discrimination in Employment Act)
  6. Dismissal based on refusal to work in unsafe conditions or rights protected by OSHA
  7. Dismissal based on personal bankruptcy (Bankruptcy Reform Act)
  8. Dismissal because of jury duty
20
Q

What are 3 types of health care coverage?

A
  1. Fee for service
  2. Managed Care (includes HMO, PPO, POS)
  3. Section 125 plans (utilize, HSA, FSA)
21
Q

What are the 3 types of Retirement Plans (regulated by ERISA=Employee Retirement Income Security Act)?

A
  1. SIMPLE IRA (Short Incentive Match Plan for Employees Individual Retirement Plan)
  2. 401K
  3. SEP=Simple Employee Pension Plan
22
Q

What documents should be included in Personnel Files?

A
  1. Employment Application, resume, interview notes, background checks
  2. Job Description
  3. Offer of employment letter
  4. Performance evaluations, education, training
  5. Disciplinary documents
  6. Federal and state mandated forms (except I-9)
  7. Copy of degrees, diplomas, and certifications
  8. Employee action forms such as wage, position changes
  9. Leave of absence and attendance records (Except FMLA)
  10. Employee record showing date of hire, compensation, rate, history, of raises, promotions, demotions, and emergency contact info.
23
Q

What documents are stored separately from the employee file?

A
  1. Payroll files
    - employees; names, address, social security number
    - birth date if minor
    - work schedules, pay rates, wage deductions
    - benefit records
    - timeclock records for each pay period
  2. I-9s
  3. Medical Records
  4. Any document that cannot be used in the decision for hiring, firing, promotion or demotion
24
Q

Content of Job Description

A
  1. Position title
  2. Summary of job including goals/objectives
  3. List of duties and responsibilities
25
Q

What are the three purposes of manuals?

A
  1. Reference tool for standards of care and practice guidelines
  2. Training and instruction
  3. Defined standard to which employees can be held accountable

CVPM Certification (28 decks)

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