Important Acronyms Flashcards
What are the 5 key Factors to Evaluate Hiring
- Veterinary/Staff Ratio
- Veterinary Production
- Team members’ production
- Hospital flow
- Staff payroll %
What are the 5 types of interview questions?
- Initiative
- Motivational
- Attitude
- Personal
- Management
What are the 4 C’s of Successful Onboarding?
- Compliance
- Clarification
- Culture
- Connection
What does the acronym EASE stand for?
Encouragement
Align
Solve
End Distractions
What are the 3 most common reasons staff leave?
- Lack of Positive Feedback
- Lack of training opportunities
- Failure of management to include them in strategic vision of hospital
What are 9 ways to enhance employee development and productivity?
- Shared purpose
- Tools to do the job
- SOPs
- Performance Standards
- Engage and empower
- Recognize & reward
- Physical fitness
- Personal focus
- Team focus
What are the 2 goals of appointment scheduling?
- Eliminate client wait time
- Maximize efficiency of doctors, support staff, and facility (eliminate downtime)
What are 2 keys to a successful veterinary practice?
- Delegation
- Empowerment
What does SMART stand for?
Specific
Measurable
Agreed
Realistic
Time Bound
What are 3 types of employee reviews?
- 360 Degree Peer Review
- Self-Review
- Job Satisfaction Survey
What are 3 approaches to employee evaluations?
- Formal performance reviews
- Coaching conversations
- Corrective action discussions
What are the 4 disciplines necessary for effective performance reviews?
- Hold employees accountable
- Teach employees to identify, deploy, develop strengths
- Align performance appraisals and review systems around developing employee strengths
- Design and build each role to create world-class performers.
What are the 4 elements of a successful employee performance review program?
- Regular informal feedback by supervisors
- Performance goals set by employee and supervisor
- Action plans to address performance problems
- Formal reviews that document the big picture
What are the 3 rules of corrective action discussion?
- If the situation is enough to catch your attention, take note
- the 2nd occurrence, take note to determine if it is a start to a pattern
- 3rd occurrence warrants a conversation
What is the ABCDEF Formula for corrective action discussion?
Awareness
Behavioral Expectations
Consequences
Decision confirmed
Employee involvement
Follow Up
What are the top 3 issues that cause conflict at work?
- Gossip
- Lack of training
- Lack of communication
What is the 4 step method for successful conflict intervention?
- Confront the behavior
- Talk it out
- Hold team members accountable for solutions
- Follow up and feedback
What is the 3 step disciplinary actin procedure?
- Verbal warning
- Written warning
- Final warning
Termination
What are 8 exceptions to at-will employment?
- Collective bargaining agreements
- Contracts with specific length of employment
- Dismissal based on race, sex, color, national origin, or religion (Title VII of Civil Rights Act of 1964
- Dismissal based of pregnancy (Pregnancy Discrimination Act)
- Dismissal based on age if over 40 (Age Discrimination in Employment Act)
- Dismissal based on refusal to work in unsafe conditions or rights protected by OSHA
- Dismissal based on personal bankruptcy (Bankruptcy Reform Act)
- Dismissal because of jury duty
What are 3 types of health care coverage?
- Fee for service
- Managed Care (includes HMO, PPO, POS)
- Section 125 plans (utilize, HSA, FSA)
What are the 3 types of Retirement Plans (regulated by ERISA=Employee Retirement Income Security Act)?
- SIMPLE IRA (Short Incentive Match Plan for Employees Individual Retirement Plan)
- 401K
- SEP=Simple Employee Pension Plan
What documents should be included in Personnel Files?
- Employment Application, resume, interview notes, background checks
- Job Description
- Offer of employment letter
- Performance evaluations, education, training
- Disciplinary documents
- Federal and state mandated forms (except I-9)
- Copy of degrees, diplomas, and certifications
- Employee action forms such as wage, position changes
- Leave of absence and attendance records (Except FMLA)
- Employee record showing date of hire, compensation, rate, history, of raises, promotions, demotions, and emergency contact info.
What documents are stored separately from the employee file?
- Payroll files
- employees; names, address, social security number
- birth date if minor
- work schedules, pay rates, wage deductions
- benefit records
- timeclock records for each pay period - I-9s
- Medical Records
- Any document that cannot be used in the decision for hiring, firing, promotion or demotion
Content of Job Description
- Position title
- Summary of job including goals/objectives
- List of duties and responsibilities
