Front Desk Management Chapter 11 Flashcards
Adaptability
being open to change and flexible work methods; the ability to adapt behavior to changing conditions or new information.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 210). Elsevier Health Sciences. Kindle Edition.
Compliance
being reliable, thorough, and conscientious in carrying out work assignments; has an appreciation for the importance of organizational rules and policies.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 210). Elsevier Health Sciences. Kindle Edition.
Creativity
the ability to think creatively about situations, to see things in new and different ways; use imagination and creativity to develop innovative solutions to problems.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 210). Elsevier Health Sciences. Kindle Edition.
Critical and Strategic Thinking
the ability to think critically about situations and to understandthe relevance of information for different problems; use critical reasoning to generate and evaluate alternative courses of action or points of view relevant to an issue.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 210). Elsevier Health Sciences. Kindle Edition.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 210). Elsevier Health Sciences. Kindle Edition.
Decision Making
the ability to make good decisions, solve problems, and decide on important matters; the ability to gather and analyze relevant data and choose decisively between alternatives.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 210). Elsevier Health Sciences. Kindle Edition.
Integrity
- honesty, trustworthiness, and adherence to high standards of ethical conduct.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 210). Elsevier Health Sciences. Kindle Edition.
Leadership
a willingness to lead and take charge; the ability to motivate others and mobilize group effort toward common goals.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 210). Elsevier Health Sciences. Kindle Edition.
Persuasion
the ability to change the attitudes and opinions of others and to persuade them to accept recommendations and change behavior.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 210). Elsevier Health Sciences. Kindle Edition.
Planning and Prioritizing
the ability to effectively manage time and work load to meet deadlines; the ability to organize work, set priorities, and establish plans for achieving goals.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 211). Elsevier Health Sciences. Kindle Edition.
Resilience
the ability to cope effectively with pressure and setbacks; the ability to handle crisis situations effectively and remain undeterred by obstacles or failure.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 211). Elsevier Health Sciences. Kindle Edition.
Resourcefulness
the ability to understand what it takes to complete the job; apply knowledge, skills, and expertise to perform tasks quickly and efficiently.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 211). Elsevier Health Sciences. Kindle Edition.
What are the three components of delivering a message?
Messages have three parts: verbal (word choice), paraverbal (enunciation), and nonverbal (body language).
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 212). Elsevier Health Sciences. Kindle Edition.
How much income is driven by nonveterinary income in a practice?
%50
Client Compliance
the percentage of clients who accept recommendations given by the veterinary health care team.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 216). Elsevier Health Sciences. Kindle Edition.
