Practice Test Questions Flashcards
What does the acronym CRAFT represent in relation to the compliance?
Compliance=Recommendation+Acceptance+ Follow-Through (Blackwell page 57)
Which is the most important factor of the 20-factor common law test?
The most important factor under the common law test is the employer’s control, or right of control, over the manner in which the work is to be performed and the results of said work. (Practice Makes Perfect page 176)
Beginning accounts receivable divided by ending accounts receivable equals average accounts receivable. (True/False)
False. Beginning accounts receivable divided by 2 equals average accounts receivable
Which of the statements below is NOT true regarding Ionizing radiation exposure monitors?
Regardless of equipment or number of x-rays taken, it is recommended to exchange radiation badges monthly for the best accuracy
correct statement Personal monitoring devices must be provided for each person who is occupationally exposed to ionizing radiation. OSHA and most states require annual exposure notification be delivered in writing to each applicable employee (page 96 The Complete Practice Regulatory Compliance Manual)
What is the best measure of customer satisfaction?
Number of word of mouth referrals.
The best measure of customer satisfaction is the incidence of word of mouth advertising.
Reference: The effective marketing manual page 139
What is the recommeded number of practice brochures to have printed at one time?
6 month supply.
A manager should consider printing only an estimated 6 month supply of practice brochures. This allows the manager to update the brochure regularly since necessary changes can be made before ordering reprints.
Reference: Practice made Perfect: page 499.
The diamond labeling system uses numbers, colors (blue, red yellow, white) and letters to indicate the risks associated with health, fire, reactivity, and special hazards of specific chemicals. These labels are often used on secondary container labels. What is the name of the labels?
National Fire Protection Association
Reference: The National Fire Protection Association uses colored diamond labels to identify the hazards of chemicals. Red for flammability, blue for health, yellow for instability, and white for personal protection. The labels are referred to as FPA Labels (Front Office Management for the Veterinary Team 378-379.
What do we call the following formula: Assets=Liabilities+Owner’s Equity?
A. Accounting Equation
Reference: The basic accounting equation shows that assets equal liabilities plus owners equity. Labilities are customarily shown before owners equity because creditors have preferential rights or claims over owners to the assets. (Practice Made Perfect 441-442)
In regards to changing organizational culture; there are five key steps in making a culture change within a practice. 1. Define Culture 2. Align behaviors with the desired culture. 3 Commit to the change 4. Support the shift. What is the fifth step?
Grow the team
Reference: Your culture makes most of the decisions in your practice no matter what you tell people to do, and it will teach new employees how to behave. (Blackwell page 522-525
There are five tiers of practice owner income. 1. compensation of veterinary efforts 2. compensation for management 3. equalizing owner perks 4. Profits reflected as a return on investment. What is the fifth tier?
Distribution of remaining profit.
Wages for veterinary owners are established by determining what competitive salary would be required to hire an equivalent veterinary associate. Fair compensation for owner’s efforts in management is more difficult and complex. Equalizing owner perks is comprised of general and administrative expenses already paid by the practice on the owners behalf. Return on investment involves an annual valuation on the practice and hopefully providing owners with a %10-%11 ROI. The distribution of remaining profit is self explanattory. (Contracts, benefits, and Practice management for the veterinary profession pages 82-92).
Why should the leaders of a practice take time to develop a marketing plan?
To plan and account for each step of the entire marketing plan
Reference: Take time to develop the practices’s marketing action plan carefully. The action plan carefully. The action plan will list each specific marketing strategy and a timeline for accomplishment. (Practice Made Perfect) page 518.
