Human Resources 1.05-1.08

Question 1

360 Degree Evaluations

Answer 1

A system or process in which employees receive confidential, anonymous feedback from the people who work around them. This typically includes the employee’s manager, peers, and direct reports.

Question 2

Action Items

Answer 2

Specific tasks frequently assigned or accepted at meetings.

Question 3

Agenda

Answer 3

A list of meeting topics to be covered

Question 4

Arbitration

Answer 4

A form or settlement negotiation facilitated by a neutral third party.

Question 5

Celebrations

Answer 5

The action of marking one’s pleasure at an important event or occasion by engaging in enjoyable, typically social activity.

Question 6

Code of Conduct

Answer 6

A set of rules outlining social norms, and rules and responsibilities of, or proper practices for an individual or organization

Question 7

Conflict Resolution

Answer 7

Process of resolving a dispute or disagreement

Question 8

Constructive Discharge

Answer 8

Occurs when an employee resigns as a result of an employer creating a hostile work environment.

Question 9

Corrective Action

Answer 9

Process of communicating with employees to improve unacceptable behavior or performance and setting standards and consequences for not meeting those standards

Question 10

Due Process

Answer 10

The legal requirement that the state must respect all legal rights that are owed to a person.

Question 11

Exit Interview

Answer 11

Interview between an employer and a departing employee, conducted in part to determine why the employee is leaving the employment, regardless of circumstances.

Question 12

Harrassment

Answer 12

Any unwanted or undesirable conduct that puts down, shows hostility or an aversion to another person. Harassment can come from co-workers, employers, or clients.

Question 13

Hostile work environment

Answer 13

Exists when conduct by anyone in the workplace has the purpose or effect of creating a hostile, intimidating or offensive working environment.

Question 14

Interactive

Answer 14

Influencing or having an effect on each other

Question 15

Investigation

Answer 15

Researching, collecting and evaluating information with the intent of confirming the facts or truth of the situations. Examples include the investigation of a hostile work environment claim, a violation of OSHA procedures, or low inventory counts.

Question 16

Job Satisfaction Survey

Answer 16

A survey given to employees where the intent of the questions in meant to help determine the levels of contentment or satisfaction with their position or specific tasks.

Question 17

Leadership

Answer 17

The art of guiding people in a manner that commands their respect, confidence, and whole-hearted cooperation.

Question 18

Mediate

Answer 18

To intervene between people in a dispute in order to bring about an agreement or reconciliation.

Question 19

Mediation

Answer 19

Intervention in a dispute in order to resolve it, arbitration

Question 20

Minutes

Answer 20

Written or recorded documentation used to inform attendees or non-attendees what was discussed at a meeting. Minutes frequently include; attendees, agenda, decisions, actions items and due dates

Question 21

Motivation

Answer 21

It is the process of stimulating people to actions to accomplish the goals.

Question 22

Negotiations

Answer 22

A strategic discussion that resolves an issue in a way that both parties find acceptable. In a negotiation, each party tries to persuade the other to his or her point of view.

Question 23

Open-door policy

Answer 23

A phrase indicating that the manager’s door is open to every employee. The purpose of an open door policy is to encourage open open communication, feedback, and discussion about any matter of importance to an employee.

Question 24

Participation

Answer 24

The action of taking part in something

Question 25

Peer Evaluations

Answer 25

The evaluation of creative work or performance by other people in the same field in order to maintain or enhance the quality of the work, or performance in that field.

Question 26

Performance Evaluation

Answer 26

A system used to determine and report how well an individual employee has performed during a period of time.

Question 27

Performance Improvement Plan (PIP)

Answer 27

A plan aimed at improving an employees performance and/or behavior. Use a PIP to identify a performance problem(s) and look for ways to improve the performance of a staff member.

Question 28

Positive Discipline

Answer 28

A discipline model used by schools, in parenting, and in workplaces that focuses on the positive points of behavior, based on the idea there are no bad individuals, just good and bad behaviors.

Question 29

Progressive Discipline

Answer 29

The process of using increasingly severe steps or measures when an employee fails to correct a problem after being given a reasonable opportunity.

Question 30

Role-playing

Answer 30

The changing of one’s behavior to assume a role, usually in the context of training sessions.

Question 31

Severance Package

Answer 31

Pay and/or benefits that employees receive when they leave employment at a company.

Question 32

Staff meeting facilitation

Answer 32

The act of planning and conducting a staff meeting.

Question 33

Suspension

Answer 33

Placing an employee, for disciplinary reasons, temporarily off duty. Usually part of a progressive disciplinary action.

Question 34

Team Building

Answer 34

The use of different types of interventions that are aimed at enhancing social relations and clarifying team members’ roles, was well as solving tasks and interpersonal problems that affect team functionality.

Question 35

Termination pay schedule

Answer 35

Refers to some states final paycheck laws that define a specific time frame for when a departing employee must receive their final paycheck

Question 36

Staff meeting facilitation

Answer 36

The act of planning and conducting a staff meeting.

Question 37

Unemployed

Answer 37

Without a paid job but available to work.

Question 38

Wage Review

Answer 38

The assessment or review of the salary or paid to an employee, where decisions are taken on whether the employee’s pay should be increased, etc.

Question 39

Wrongful Discharge

Answer 39

A claim in breach of contract or in tort for the ending of an employment contract by an employer, for some unlawful reason.

Question 40

What is the A, B, C, D, E, F formula for a corrective action?

Answer 40

Awareness, Behavioral Expectation, Consequences, Employee Involvement, Follow up

Question 41

What are the 6 ways the National Association of Veterinary Technicians in America suggests for handling employee burn out?

Answer 41

Set Realistic goals, Set Limits, Exercise, Relax, meditate or pray, listen to your body, and treat yourself