Human Resources 1.05-1.08 Flashcards
360 Degree Evaluations
A system or process in which employees receive confidential, anonymous feedback from the people who work around them. This typically includes the employee’s manager, peers, and direct reports.
Action Items
Specific tasks frequently assigned or accepted at meetings.
Agenda
A list of meeting topics to be covered
Arbitration
A form or settlement negotiation facilitated by a neutral third party.
Celebrations
The action of marking one’s pleasure at an important event or occasion by engaging in enjoyable, typically social activity.
Code of Conduct
A set of rules outlining social norms, and rules and responsibilities of, or proper practices for an individual or organization
Conflict Resolution
Process of resolving a dispute or disagreement
Constructive Discharge
Occurs when an employee resigns as a result of an employer creating a hostile work environment.
Corrective Action
Process of communicating with employees to improve unacceptable behavior or performance and setting standards and consequences for not meeting those standards
Due Process
The legal requirement that the state must respect all legal rights that are owed to a person.
Exit Interview
Interview between an employer and a departing employee, conducted in part to determine why the employee is leaving the employment, regardless of circumstances.
Harrassment
Any unwanted or undesirable conduct that puts down, shows hostility or an aversion to another person. Harassment can come from co-workers, employers, or clients.
Hostile work environment
Exists when conduct by anyone in the workplace has the purpose or effect of creating a hostile, intimidating or offensive working environment.
Interactive
Influencing or having an effect on each other
Investigation
Researching, collecting and evaluating information with the intent of confirming the facts or truth of the situations. Examples include the investigation of a hostile work environment claim, a violation of OSHA procedures, or low inventory counts.
Job Satisfaction Survey
A survey given to employees where the intent of the questions in meant to help determine the levels of contentment or satisfaction with their position or specific tasks.
Leadership
The art of guiding people in a manner that commands their respect, confidence, and whole-hearted cooperation.
Mediate
To intervene between people in a dispute in order to bring about an agreement or reconciliation.
Mediation
Intervention in a dispute in order to resolve it, arbitration
Minutes
Written or recorded documentation used to inform attendees or non-attendees what was discussed at a meeting. Minutes frequently include; attendees, agenda, decisions, actions items and due dates
Motivation
It is the process of stimulating people to actions to accomplish the goals.
Negotiations
A strategic discussion that resolves an issue in a way that both parties find acceptable. In a negotiation, each party tries to persuade the other to his or her point of view.
Open-door policy
A phrase indicating that the manager’s door is open to every employee. The purpose of an open door policy is to encourage open open communication, feedback, and discussion about any matter of importance to an employee.
Participation
The action of taking part in something
