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CVPM Certification > Live Poll Questions 8/21/2021 > Flashcards

Live Poll Questions 8/21/2021 Flashcards

1
Q

Veterinary Staff Ratio, Veterinary Production, Team Member Production, and Staff Payroll Percentages are 4 of the Key Factors involved in considering when to hire, what is the 5th Key Factor?
a. Percentage of gross profit increase per quarter
b. Liabilities as a percentage of gross
c. Square footage of building per DVM
d. Hospital work flow

A

d. Hospital work flow

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2
Q

______refers to the degree to which the test actually measures what it claims to measure.
a. Validity
b. Tenability
c. Reliability

A

a. Validity

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3
Q

A pre-adverse action letter should be used when?
a. When considering not hiring a candidate due to details revealed in a pre-employment background check.
b. The advise a candidate they will not be hired due to details revealed in the pre-employment background check
c. To request further detail/clarification on the candidate from the background investigation company when considering not hiring a candidate due to details on the initial background check.

A

a. When considering not hiring a candidate due to details revealed in a pre-employment background check.

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4
Q

When it comes to enhancing employee productivity, which of the below answers is NOT one of the suggestions?
e. Engage and Empoer
f. Personal Focus
g. Accountability and Acceptance
h. Performance Standards

A

g. Accountability and Acceptance

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5
Q

When it comes to Individual Development Plans; what are the three main details that should be addressed?
d. Coaching, Training, Accountability
e. Coaching, training, Career Development
f. Development, Training, Career Management

A

f. Development, Training, Career Management

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6
Q

A doctor is using 2 exam rooms simultaneously for appointments, what type of scheduling is this considered?
a. Ten Minute Flex
b. High Density
c. Concurrent

A

b. High Density

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7
Q

Regarding the practice client schedule; what is the definition of an emergency?
a. Where no doctor is immediately available and one must be pulled from another client
b. When the patient is triaged and determined to take priority over the patients
c. Where the client arrives without an appointment for a legitimate patient concern.

A

a. Where no doctor is immediately available and one must be pulled from another client.

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8
Q

Your practice has decided that they want clients to bond with the entire practice, what are the risks associated with that Bonding Philosophy? (multiple choice)
a. The clients may not like all the doctors
b. Lack of continuity of patient care
c. Doctors find it an unrewarding way to practice

A

a. The clients may not like all the doctors
b. Lack of continuity of patient care

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9
Q

When empowering a team member, it is important to define the task/tasks with clarity. Which part of the SMART System will do that?
a. Specific
b. Agreed
c. Realistic

A

a. Specific

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10
Q

When it comes to management of daily work assignments____ and _____ are the keys to a successful veterinary practice.
a. Delegation and Instruction
b. Delegation and Empowerment
c. Delegation and Responsibility

A

b. Delegation and Empowerment

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11
Q

The Benefits of Cross-Training include (Multiple Choice);
d. Employee knowledge of the practice as a whole, and the roles of others in the practice grows
e. When team members are ill or absent, client service and wait times do not have to decline.
f. Places another level of employee accountability into the system, helping reduce the occurrence of fraud and theft.

A

All of the above.

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12
Q

What are the 5 types of interviews?

A
  1. Telephone
    2.Virtural
  2. one on one in person
  3. Panel
  4. Working interview
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13
Q

What is fit?

A

How the candidate will complement the culture of the hospital. Best measured by using behavioral drivers of the individual.

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14
Q

What is potential?

A

Potential is the measure of growth the individual would be expected to experience and the increase in impact the individual might be able to experience over time. It is critical for the future success of the practice to hire individuals with significant potential who are able to grow as individuals and thereby help the business to grow.

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15
Q

What is impact?

A

Impact is the measure of results the candidate has achieved in the past and is likely to achieve in the future.

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16
Q

When should reference checks be done?

A

Prior to offer of employment.

17
Q

What does reliability refer to?

A

Reliability refers to how dependably or consistently a test measures a characteristic. If a person takes the test again, will he or she get a similar score.

18
Q

What does validity refer to?

A

Test validity refers to the degree in which the test actually measures what it claims it measures.

19
Q

When are background checks completed?

A

After offer of employment has been extended

20
Q

What is a pre adverse action letter?

A

The letter given to a candidate notifying them adverse action is possible.

21
Q

What is an adverse action letter?

A

A letter informing the candidate adverse action is immanent.

22
Q

What is a confidentiality agreement and what does it include?

A

A confidentiality exists to protect the employer’s tangible interests from disclosure, including client information, medical systems information, policy and procedures, patient records, mailing lists, and client information.

23
Q

What do non-compete agreements do?

A

Protect protectable interests from risk and are valued by potential purchasers of the practice.

24
Q

What is onboarding?

A

Is the planned and executed process of welcoming, orienting, and training a new employee.

25
Q

What are the 5 safety protocols new staff must be made aware of immediately?

A
  1. Location of first aid kit/eye wash station and exits
  2. Location and proper use of PPE
  3. Location of all mandatory posters
  4. Location of hospital safety manual
  5. Copies of all applicable OSHA standards
26
Q

What is % of annual revenue hospitals should spend on training?

A

%1-2

27
Q

What are examples of core competencies?

A

Teamwork
Customer Focus
Accountability
Technical Skills

28
Q

What is an employee individual development plan?

A

An employee individual development plan is a development system based on mutual commitment between practice leadership and its staff members.

29
Q

What is the 70/20/10 learning and development model?

A

%70 of learning within an organization should come from on the job training
%20 from coaching and mentoring
%10 from actual courses, lectures, and formal training

30
Q

How long should virtual training be?

A

20 minutes

31
Q

What are the 10 steps of successful virtual training?

A
  1. Keep it brief (20 Minutes)
  2. Gain attention from the start
  3. Establish relevance
    4.Present information with a twist
  4. Ask Compelling questions
  5. Conduct realistic demonstrations
  6. Provoke Discussion
  7. Employ interactive activities
  8. End with a bang
  9. Prepare thoroughly
32
Q

What are the 9 appointment scheduling criteria?

A
  1. Number of doctors available during any particular period
  2. The relative efficiency of the doctors
  3. The time allotted to each appointment
  4. The number of patients presented by each client
  5. Types of cases seen
  6. The number of exam rooms
  7. The hours of hospital operation including hours for scheduled and non scheduled activities
  8. Favored client times for veterinary care.
  9. Veterinary technician appointments
33
Q

What are the 5 types of scheduling options?

A

Straight 15s
Straight 20s
Straight 30s
Flex 10
High density scheduling

34
Q

What are the two client bonding philosphies?

A

Practice bonding
Doctor bonding

35
Q

What is the % bonding rate for a tenured doctor?

A

%70

36
Q

What is the % bonding rate of a new doctor

A

%25

37
Q

What are the 5 types of staff scheduling options?

A

Rotating Schedule
Hybrid Schedule
Skill based Schedule
Split Schedule
Per Diem

CVPM Certification (28 decks)

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