Front Desk Management Chapter 5 Flashcards
Give two examples of questions that cannot be asked during and Interview
How old are you? Are you pregnant?
What is OSHA?
Occupational Safety and Health Act: It’s main goal is the ensure the safety and health of workers by setting and enforcing standards, provide training and understanding of workplace hazards and continually striving for improvement.
What payroll taxes are employers responsible for?
Social Security, Medicare, FICA, FUTA, and State payroll tax
What posters are required to be posted in a practice?
Occupational Safety and Health Administration • Equal Employment Opportunity • Family and Medical Leave Act • Employee Polygraph Protection Act • Immigration Reform and Control Act • Uniformed Services Employment and Reemployment Rights Act
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 93). Elsevier Health Sciences. Kindle Edition.
Where should the required posters be posted?
Posters That Must be Displayed in a Highly Visible Area
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 93). Elsevier Health Sciences. Kindle Edition.
What is the benefit of developing an employee manual?
An employee manual provides a guide for team members and acts as a quick resource when a personnel issue arises (Figure 5-7). (See the Evolve site accompanying this text for the complete document.) A manual can solve workplace problems quickly and fairly because topics and policies have already been determined. Employee manuals also hold managers and leaders accountable.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 99). Elsevier Health Sciences. Kindle Edition.
What is USERRA?
Uniformed Services Employment and Reemployment Rights Act Reemployment Rights Act (USERRA) was created to protect individuals who are enrolled in any branch of the military service. USERRA protects the rights of employees who voluntarily or involuntarily leave an employment position to undertake any military service. Employers cannot discriminate against past, present, and potential employees who are uniformed service members. Employees have the right to return to the employment position they had before leaving as well as any benefits that are or were available at that time.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 89). Elsevier Health Sciences. Kindle Edition.
What is a contract employee?
IRS code states that independent contractors are not required to follow instructions as to how to perform a task, duty, or job. The work must be performed at irregular intervals and cannot be full time. Contractors control their own hours and have the right to pursue other jobs. They must work without supervision and are paid by the job, not the hour. They are responsible for their own dues and licenses, which should be made available when contracted.
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 132). Elsevier Health Sciences. Kindle Edition.
What is the FLSA?
Prendergast, Heather. Front Office Management for the Veterinary Team - E-Book (p. 136). Elsevier Health Sciences. Kindle Edition.
Fair Labor Standards Act of 1938
