Second Quiz Chap 12

Question 1

first phase of the HRM process involves what 3 tasks?

Answer 1

1. human resource planing
2. recruitment and decruitment
3. selection

Question 2

human resource planning

Answer 2

process by which managers ensure that they have the right number and kinds of capable people in the right places at the right times

Question 3

HR planning involves two steps

Answer 3

1. assessing current human resources

2. meeting future HR needs

Question 4

how do they assess current human resources? and what is the def?

Answer 4

inventorying current employees: name training, education, special skills etc…

Question 5

job analysis

Answer 5

an assessment that defines jobs and the behaviors necessary to perform them

Question 6

job description (position description)?

Answer 6

written statement that describes a job

Question 7

job specification?

Answer 7

written statement of the minimum qualifications a person must have to perform a given job successfully
- identifies knowledge, skills and attitudes needed to do the jobs

Question 8

recruitment?

Answer 8

locating, identifying, and attracting capable applicants

Question 9

decruitment?

Answer 9

reducing an organizations workforce

Question 10

what are some ways people recruit or find employees? (5 things)

Answer 10

1. internet
2. employee referals
3. company website
4. college recruiting
5. professional recruiting organizations

Question 11

selection?

Answer 11

screening job applicants to ensure that the most appropriate candidate is hired

Question 12

decruitment options? (7 things)

Answer 12

1. firing
2. layoffs
3. attrition
4. transfers
5. reduced workweeks
6. early retirements
7. job sharing

Question 13

layoff?

Answer 13

temporary involuntary termination that could last a few days or extend to years

Question 14

attrition?

Answer 14

not filling openings created by voluntary resignations or normal retirements

Question 15

decision is correct because it does two things?

Answer 15

when an apllicant was predicted to be successful and proved to be successful,or when they thought they would be bad and was not hired, you have successfully rejected and successfully accepted

Question 16

decision is incorrect when it does two things?

Answer 16

we hired someone who did a poor job, or didnt hire someone who couldve done a good job

Question 17

reject errors?

Answer 17

not hiring someone who could have done good one the job

Question 18

accept errors?

Answer 18

accepting someone who does a poor job

Question 19

valid selection device?

Answer 19

characterized by a proven relationship between the selection device and some relevant cirterion

Question 20

reliable selection device?

Answer 20

indicates that it measures the same thign consistently

Question 21

quality of fill?

Answer 21

look at contributions of good hires vs bad hires

Question 22

5 key factors are considered in defining the quality of fill

Answer 22

1. employee retention
2. performance evaluations
3. number of first year hires who make it into high- potential training programs
4. number of employees who are promoted
5. what surveys of new hires indication

Question 23

what are the best known selection tools for finding goods employees? 6 things

Answer 23

1. application forms
2. written tests
3. written and performance simulation tests
4. interviews
5. background checks
6. physical exams

Question 24

realistic job preview (RJP)

Answer 24

preview of a job that provides both positive and negative information about the job and the company

Question 25

orientation?

Answer 25

introducing new employees to his or her job and the organization

Question 26

two types of orientations?

Answer 26

work unit orientations and organization orientations

Question 27

most popular training types?

Answer 27

1. job specific training 2. management skills 3. mandatory compliance information 4. customer service training

Question 28

employee interpersonal skills training

Answer 28

1. communication 2. conflict resolution 3. team building 4. customer service

Question 29

training methods?

Answer 29

1. on the job 2. job rotation 3. mentoring and coaching 4. experiential exercises 5. workbooks/manuals 6. classroom lectures

Question 30

performance management systems

Answer 30

establishes performance standards used to evaluate employee performance

Question 31

performance appraisal methods? 7 things

Answer 31

1. written essay 2. critical incident 3. graphic rating scale 4. BARS (behaviorally anchored rating style) 5. multiperson comparison 6. MBO 7. 360 degree appraisal

Question 32

skill based pay?

Answer 32

pay system that rewards employees for the job skills they can demonstrate

Question 33

variable pay?

Answer 33

pay system in which an individuals compensation is contingent on performance

Question 34

downsizing?

Answer 34

planned elimination of jobs in an organization

Question 35

sexual harrassment

Answer 35

nay unwanted action or activity of a sexual nature that explicitly or implicitly affects an individuals employment, performance, or work environment

Question 36

family friend benefits?

Answer 36

benefits that accommodate employees needs for work-life balance

Question 37

presenteeism?

Answer 37

employees not performing at full capacity when they are on job vs absenteeism is when they arent performing bc they are not there