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Management > last quiz chap 14 > Flashcards

last quiz chap 14 Flashcards

1
Q

communication

A

transfer and understanding of meaning

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2
Q

communication involves?

A

the understanding of meaning

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3
Q

communication is often confused as what?

A

people agreeing with what u say. they cant understand but still disagree

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4
Q

interpersonal communication

A

communication between two or more people

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5
Q

organizational communication

A

all the patterns, networks, and systems of communication within an organization

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6
Q

communication serves 4 main functions?

A
  1. controlling employee behavior
  2. motivating employees
  3. providing a release for emotional expression of feelings and fulfillment of social needs
  4. provide information
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7
Q

message

A

purpose to be conveyed

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8
Q

encoding

A

converting a message into symbols

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9
Q

channel

A

the medium a message travels along

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10
Q

decoding

A

retranslating a sender’s message

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11
Q

communication process

A

seven elements involved in transferring meaning from one person to another

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12
Q

noise

A

any disturbances that interfere with the transmission, receipt, or feedback of a message

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13
Q

managers can evaluate the various communication methods according to their….. 12 htings

A
  1. feedback
  2. complexity capacity
    3 breadth potential
  3. confidentiality
  4. encoding ease
  5. decoding ease
  6. time-space constraint
  7. cost
  8. interpersonal warmth
  9. formality
  10. scanability
  11. time of consumption
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14
Q

communicaiton methods include….. 17 things

A
  1. face to face
  2. telephone
  3. group meetings
  4. formal presentation
  5. memos
  6. traditional mail
  7. fax
  8. employee publications
  9. bulletin boards
  10. other company publications
  11. audio and video tapes
  12. hotlines,
  13. email
  14. computer conferencing
  15. voice mail
  16. teleconferences
  17. videoconferences
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15
Q

what are the barriers to effective communication? 6 things

A
  1. filtering
  2. emotions
  3. information overload
  4. defensiveness
  5. language
  6. national culture
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16
Q

how do managers overcome barriers to effective communication? 5 things. by using…

A
  1. feedback
  2. simplifying language
  3. listening actively
  4. constraining emotions
  5. watching for nonverbal cues
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17
Q

formal communication is?

A

communication that takes place within perscribed organizational work arrangements

18
Q

informal communication is not defined by…

A

the organizations structural hierarchy

19
Q

communication in an organization can flow what 4 ways?

A

upaward, downward, laterally, and diagonally

20
Q

3 communication networks are?

A
  1. the chain
  2. the wheel
  3. the all-channel
21
Q

what is the chain communication network?

A

network in which ommunication flows acording to the formal chain of command

22
Q

what is the wheel communication network?

A

network in which communication flows between a clearly identifiable and strong leader and other in a work team

23
Q

what is the all channel communication network?

A

network in which communication flows freely among all members of a work team

24
Q

negative consequences of rumors can be minimized by

A
  1. communicationg openly, fully, and honestly with employees
25
Q

workplace design should support four types of employee work:

A
  1. focused work
  2. collaboration
  3. learning
  4. socialization
26
Q

communication acts to motivate bc

A

it clarifies to employees what is to be done and the expecation

27
Q

body language

A

refers to the gestures, facial expressions, and othe rbody movements that convey meaning

28
Q

verbal intonation

A

refers to the emphasis someones gives to words or phrases in order to convey meaning

29
Q

filtering

A

deliberate manipulation of information to make it appear more favorable to the receiver

30
Q

information overload

A

when information exceeds our processing capacity

31
Q

jargon

A

specialized terminology or technical language that members of a group use to communicate among themselves

32
Q

active listening

A

listening for full meaning without making premature judgements or interpretations, demands total concentration

33
Q

town hall meetings

A

informal public meetings where top executives relay information, discuss issues, or bring employees together to celebrate accomplishments

34
Q

downward communication

A

communication that flows from managers to eomployees

35
Q

upward communication

A

communication that flows from employees to mamangers

36
Q

lateral communication

A

communication that takes place among any employees on the same organizational level

37
Q

diagonal communication

A

communication that cuts across work areas and organizational levels

38
Q

communication netwrokjs

A

variety of patterns of vertical and horizontal flows of roganizational communication

39
Q

grapevine

A

informal organizational communication network

ex… i heard it through the grapevine

40
Q

open workplaces

A

workplaces with few physical barriers and enclosures

Management (16 decks)

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