last quiz chap 14

Question 1

communication

Answer 1

transfer and understanding of meaning

Question 2

communication involves?

Answer 2

the understanding of meaning

Question 3

communication is often confused as what?

Answer 3

people agreeing with what u say. they cant understand but still disagree

Question 4

interpersonal communication

Answer 4

communication between two or more people

Question 5

organizational communication

Answer 5

all the patterns, networks, and systems of communication within an organization

Question 6

communication serves 4 main functions?

Answer 6

1. controlling employee behavior
2. motivating employees
3. providing a release for emotional expression of feelings and fulfillment of social needs
4. provide information

Question 7

message

Answer 7

purpose to be conveyed

Question 8

encoding

Answer 8

converting a message into symbols

Question 9

channel

Answer 9

the medium a message travels along

Question 10

decoding

Answer 10

retranslating a sender’s message

Question 11

communication process

Answer 11

seven elements involved in transferring meaning from one person to another

Question 12

noise

Answer 12

any disturbances that interfere with the transmission, receipt, or feedback of a message

Question 13

managers can evaluate the various communication methods according to their….. 12 htings

Answer 13

1. feedback
2. complexity capacity
   3 breadth potential
3. confidentiality
4. encoding ease
5. decoding ease
6. time-space constraint
7. cost
8. interpersonal warmth
9. formality
10. scanability
11. time of consumption

Question 14

communicaiton methods include….. 17 things

Answer 14

1. face to face
2. telephone
3. group meetings
4. formal presentation
5. memos
6. traditional mail
7. fax
8. employee publications
9. bulletin boards
10. other company publications
11. audio and video tapes
12. hotlines,
13. email
14. computer conferencing
15. voice mail
16. teleconferences
17. videoconferences

Question 15

what are the barriers to effective communication? 6 things

Answer 15

1. filtering
2. emotions
3. information overload
4. defensiveness
5. language
6. national culture

Question 16

how do managers overcome barriers to effective communication? 5 things. by using…

Answer 16

1. feedback
2. simplifying language
3. listening actively
4. constraining emotions
5. watching for nonverbal cues

Question 17

formal communication is?

Answer 17

communication that takes place within perscribed organizational work arrangements

Question 18

informal communication is not defined by…

Answer 18

the organizations structural hierarchy

Question 19

communication in an organization can flow what 4 ways?

Answer 19

upaward, downward, laterally, and diagonally

Question 20

3 communication networks are?

Answer 20

1. the chain
2. the wheel
3. the all-channel

Question 21

what is the chain communication network?

Answer 21

network in which ommunication flows acording to the formal chain of command

Question 22

what is the wheel communication network?

Answer 22

network in which communication flows between a clearly identifiable and strong leader and other in a work team

Question 23

what is the all channel communication network?

Answer 23

network in which communication flows freely among all members of a work team

Question 24

negative consequences of rumors can be minimized by

Answer 24

1. communicationg openly, fully, and honestly with employees

Question 25

workplace design should support four types of employee work:

Answer 25

1. focused work 2. collaboration 3. learning 4. socialization

Question 26

communication acts to motivate bc

Answer 26

it clarifies to employees what is to be done and the expecation

Question 27

body language

Answer 27

refers to the gestures, facial expressions, and othe rbody movements that convey meaning

Question 28

verbal intonation

Answer 28

refers to the emphasis someones gives to words or phrases in order to convey meaning

Question 29

filtering

Answer 29

deliberate manipulation of information to make it appear more favorable to the receiver

Question 30

information overload

Answer 30

when information exceeds our processing capacity

Question 31

jargon

Answer 31

specialized terminology or technical language that members of a group use to communicate among themselves

Question 32

active listening

Answer 32

listening for full meaning without making premature judgements or interpretations, demands total concentration

Question 33

town hall meetings

Answer 33

informal public meetings where top executives relay information, discuss issues, or bring employees together to celebrate accomplishments

Question 34

downward communication

Answer 34

communication that flows from managers to eomployees

Question 35

upward communication

Answer 35

communication that flows from employees to mamangers

Question 36

lateral communication

Answer 36

communication that takes place among any employees on the same organizational level

Question 37

diagonal communication

Answer 37

communication that cuts across work areas and organizational levels

Question 38

communication netwrokjs

Answer 38

variety of patterns of vertical and horizontal flows of roganizational communication

Question 39

grapevine

Answer 39

informal organizational communication network | ex... i heard it through the grapevine

Question 40

open workplaces

Answer 40

workplaces with few physical barriers and enclosures