chapter 10

Question 1

organizing

Answer 1

arranging and structuring work to accomplish organizational goals.

Question 2

organizational structure

Answer 2

the formal arrangement of jobs within an organization.

Question 3

organizational chart

Answer 3

serves many purposes.

Question 4

organizational design

Answer 4

a process that involves decisions about six key elements:work specialization, departmentalization

Question 5

departmentalization

Answer 5

involves dividing an organization into different departments, which perform tasks according to the departments’ specializations in the organization

Question 6

cross-functional team

Answer 6

groups consisting of people from different functional areas of the company - for example, marketing, product, sales, and customer success. These can be working groups, where each member belongs to their functional team as well as the cross functional team, or they can be the primary structure of your organization

Question 7

chain of command

Answer 7

line of authority extending from upper organizational levels to lower levels, clarifying who reports to whom.
o Conflict cultures
o Pros/cons of hierarchy
a. Authority

Question 8

authority

Answer 8

the rights inherent in a managerial position that implies leadership and power within an organization

Question 9

acceptance theory of authority

Answer 9

authority comes from the willingness of subdorinates to accept it

Question 10

line authority

Answer 10

entitles a manager to direct the work of an employer

Question 11

staff authority

Answer 11

to support, assist, advise, and generally reduce some of their informational burdens

Question 12

responsibility

Answer 12

employees obligation or expectation to perform

Question 13

unity of command

Answer 13

a person should only report to 1 manager

Question 14

span of control

Answer 14

how many employees can a manager efficiently and effectively manage

Question 15

employee empowerment

Answer 15

gives employees more authority to make decisions

Question 16

formalization

Answer 16

refers to how standardized an organization’s jobs are the extent to which employee behavior is guided by rules and procedures

Question 17

mechanistic organization

Answer 17

(or bureaucracy) the natural result of combining the 6 elements of structure
def: an organizational design thats rigid and tightly controlled

Question 18

organic organization

Answer 18

a highly adaptive form that is as loose and flexible as the mechanistic organization is rigid and stable

Question 19

unit production

Answer 19

production in units or small batches

Question 20

mass production

Answer 20

described large-batch manufacturing

Question 21

process production

Answer 21

included continuous- process production

Question 22

simple structure

Answer 22

organizational design with little departmentalization

Question 23

functional structure

Answer 23

an organizational design that groups similar or related occupational specialties together

Question 24

divisional structure

Answer 24

an organizational structure made up of seperate business units or divisions.

Question 25

what are the 6 key elements in organizational design?

Answer 25

1. work specialization
2. chain of command
3. span of control
4. departmentalization
5. centralization-decentralization
6. formalization

Question 26

work specialization? what is the belief about it?

Answer 26

dividing work activities into separate job tasks for those who “specialize” in that area
- is important because it helps employees be more efficient but is has its limit

Question 27

departmentaliztion?

Answer 27

basis by which jobs are grouped together

Question 28

chester barnard said subordinates will accept orders on if the following conditions are satisfied, 4 things

Answer 28

1. they understand the order
2. they feel the order is inconsistent with the organizations purpose
3. the order does not conflict with their personal beliefs
4. they are able to perform the task as directed

Question 29

two forms of authority?

Answer 29

line authority and staff authority

Question 30

what are the 3 companion concepts of chain of command?

Answer 30

1. authority
2. responsibility
3. unity of command

Question 31

what determines the appropriateness of how much or how many people a manager can control?

Answer 31

1. skills and abilities of the manager and the employees and the characteristics of the work being done
2. similarity and complexity of employee tasks, physical proximity of subordinates
3. degree to which standardized procedures are in place
4. sophistication of the organizations information system
5. the strength or the organizations culture
6. the preferred style of the manager

Question 32

centralization?

Answer 32

degree to which decision making is concentrated at upper levels of the organization

Question 33

decentralization:

Answer 33

degree to which lower-level employees provide input or actually make decisions

Question 34

employee empowerment?

Answer 34

giving employees more authority (power) to make decisions

Question 35

appropriate design structure depends on 4 contingency variables?

Answer 35

1. the organizations strategy
2. size
3. technology
4. degree of environmental uncertainty

Question 36

3 traditional organizational designs?

Answer 36

1. simple structure
2. functional structure
3. divisional structure

Question 37

rodney

Answer 37

harrison