last quiz chap 13

Question 1

group

Answer 1

defined as two ore more interacting and interdependent individuals who come together to achieve specific goals

Question 2

formal groups

Answer 2

work group defined by the organization structure and have designed work assignments and specific tasks direct at accomplishing organizational goals

Question 3

informal groups

Answer 3

are social groups

Question 4

groups develop in 5 stages, what are they?

Answer 4

1. forming
2. storming
3. norming
4. performing
5. adjourning

Question 5

forming stage? has two phase what are they?

Answer 5

first: people simply join the group
second: they define the gorups purpose, structure, and leadership

Question 6

storming stage of group development

Answer 6

intergroup conflict about who will control thr goup and what the group needs to be doing

Question 7

norming stage of group development

Answer 7

close relaitonship develop and the group becomes cohesive

Question 8

performing stage of group development

Answer 8

group structure is in place and accept by its members. they are fully functional and working on grup tasks

Question 9

adjourning stage of group development

Answer 9

final stage where group prepares to disband and they focus on wrapping up activities instead of task performance

Question 10

command groups

Answer 10

group determined by the organizational chart and composed of individuals who report directly to a given manager

Question 11

task groups

Answer 11

groups composed of individuals brought together to complete a specific job task

Question 12

cross functional teams

Answer 12

groups that bring together the knowledge and skills of idnividuals from various work areas or grup whose members have been trained to do each others jobs

Question 13

self managed teams

Answer 13

groups that are essentially independent and that, in addition to their own tasks, take on tradiitional managerial resposibilites such as hiring, planning, and scheduling, and evaluating performance

Question 14

role

Answer 14

refers to behavior patterns expected of someone occupying a given position in a social unit

Question 15

norms

Answer 15

standards or expectations that are accepted and shared by a groups members

Question 16

groupthink

Answer 16

when a group exerts extensive pressure on an individual to align his or her opion with the others opions

Question 17

status

Answer 17

a prestige grading, position, or rank within a group

Question 18

two pizza philosophy

Answer 18

jeff bezos philosophy that a team should be small enough that it can be fed with two pizzas

Question 19

social loafing

Answer 19

tendency for individual to expend less effort when working collectively than when working individually

Question 20

group cohesiveness

Answer 20

degree to which members are attracted to a group and share the groups goals

Question 21

conflict

Answer 21

perceived incompatible differences resulting in interference or oppositoon

Question 22

traditional view of conflict

Answer 22

that all conflict is bad a must be avoided

Question 23

3 different views of conflict have evolved, what are they?

Answer 23

traditional view of conflict, human relations view of conflict, and interactionist view of conflict

Question 24

human relations view of conflict

Answer 24

view that conflict is a natural and inevitable outcome in any group

Question 25

interactionist view of conflict

Answer 25

view that some conflict is necessary for a group to perform effectively

Question 26

functional conflicts

Answer 26

conflicts that support a groups goals and improve its performance

Question 27

dsyfunctional conflicts

Answer 27

conflicts that prevent a group from achieving its goals

Question 28

task conflict

Answer 28

conflicts over content and goals of the work

Question 29

relationship conflict

Answer 29

conflict based on interpersonal relationships

Question 30

process conflict

Answer 30

conflict over how work gets done

Question 31

work groups

Answer 31

interact primarily to share information and to make decision to help each member do his or her job more efficently and effectively

Question 32

work teams

Answer 32

groups whose members work intensely on a specific, common goal using the positive synergy, individual and mutual accountability, and complementary skills

Question 33

problem solving teams

Answer 33

teams from the same department or funcational area involved in efforts to imrpove work activities or to solve specific problems

Question 34

self managed work teams

Answer 34

a type of work team that operates without a manager and is responsible for a complete work process or segment

Question 35

virtual team

Answer 35

type of work team that uses technology to link physically dispersed member in order to achieve a common goal

Question 36

what 8 characteristis are needed for creating effective work teams?

Answer 36

1. clear goals
2. relevant skills
3. mutual trust
4. unified commitment
5. good communication
6. negotiating skills
7. appropriate leadership
8. internal and external support