chapter 18 Flashcards
controlling
the process of monitoring, comparing, and correcting work performance
control process
a three step process of measuring actual performance, comparing, and taking managerial action to correct deviations or to address inadequate standards
range of variation
the acceptable parameters of variance between actual performance and the standard
immediate corrective action
corrects problems at once to get performance back on track
basic corrective action
how and why performance deviated before correcting the source of deviation
3 steps in the control process are ?
- measuring
- comparing
- taking action
measuring?
involves deciding how to measure actual performance and what to measure
comparing?
involves looking at the variation between actual performance and the standard (goal)
deviations?
changes outside an acceptable range of variation need attention
taking action can involve doing 3 things…
- nothing
- correcting the actual performance (different corrective actions)
- revising the standards (raise or lower them)
organizational performance is?
accumulated results of all the organizations work activities
3 frequently used organizational performance measures include?
- productivity
- effectiveness
- industry and company rankings
what is productivity organizational performance measure?
output of goods or services produced divided by the inputs needed
what is effectiveness organizational performance measure?
measure of how appropriate organizational goals are and how well those foals are met
what is industry and company rankings organizational performance measure?
where they measure in the industry
