First Quiz chapter 1

Question 1

Manager

Answer 1

someone who coordinates and oversees the work of others

Question 2

First-line (or frontline) managers)

Answer 2

managers at the lowest level of management who manage the work of nonmanagerial employees
- sometimes called supervisors etc…

Question 3

Middle Managers

Answer 3

managers between the lowest level and top levels of the organization who manage the work of first-line managers ex. regional manager (michael the office)

Question 4

Top managers

Answer 4

responsible for making organization-wide decisions and establishing plans an goals that affect entire organization

Question 5

organization

Answer 5

deliberate arrangement of people to accomplish some specific purpose

Question 6

management

Answer 6

involves coordinating and overseeing the work activities of others so their activities are completed efficiently and effectively

Question 7

Efficiency

Answer 7

getting most output possible for as little input as possible (concerned with how things are done)

Question 8

Effectiveness

Answer 8

doing work activities that will result in achieving goals (concerned on with getting organizational goals done)

Question 9

Planning

Answer 9

setting goals, establishing strategies for achieving goals, and developing plants to integrate and coordinate activities

Question 10

Leading

Answer 10

working with and through people to accomplish goals

Question 11

controlling

Answer 11

monitoring, comparing, and correcting work performances

Question 12

Managerial roles

Answer 12

specific actions or behaviors expected of and exhibited by a manager

Question 13

interpersonal roles

Answer 13

managerial roles that involve people and other duties that are ceremonial and symbolic in nature

Question 14

informational roles

Answer 14

managerial roles involving collecting, receiving, and disseminating information

Question 15

decisional roles

Answer 15

managerial roles that center around decision making

Question 16

Technical Skills

Answer 16

job specific knowledge and techniques needed to proficiently perform work tasks

Question 17

interpersonal skills

Answer 17

the ability to work well with other people individually and in a group

Question 18

conceptual skiils

Answer 18

ability to think and conceptualize about abstract and complex situation

Question 19

social media

Answer 19

forms of electronic communication through which users create online communities to share ideas, information, personal messages, and other content

Question 20

sustainability

Answer 20

company’s ability to achieve its goals and increase long term shareholder value by integrating economic, environmental, and social opportunities into its business trategies

Question 21

Universality of management

Answer 21

reality that management is needed in every business at every level

Question 22

Managers are important to organizations for 3 reasons

Answer 22

1. organizations need their managerial skills and abilities in uncertain, complex and chaotic times
2. they critical to getting things done in organizations
3. contribute to employee productivity and loyalty

Question 23

organizations have 3 distinct characteristics, what are they?

Answer 23

1. distinctive purpose
2. composed of people
3. have a deliberate structure

Question 24

4 functions in management?

Answer 24

planning, organizing, leading, and controlling

Question 25

what are the 3 reasons to study management

Answer 25

1. universality of management
2. reality of work - either will be manage or be managed
3. awareness of significant reward and challenges

Question 26

planning function of management includes what? 3 things

Answer 26

1. defining goals
2. establishing strategies
3. developing plans

Question 27

organizing function of management includes what?

Answer 27

arranging and structuring work

Question 28

leading function of management includes what?

Answer 28

working with and through people

Question 29

controlling function of management includes what? 3 things

Answer 29

1. monitoring
2. comparing
3. correcting work performance

Question 30

Mitzbergs managerial roles include what? 3 things

Answer 30

1. interpersonal
2. informational
3. decisional

Question 31

what is the interpersonal managerial role mitzberg said?

Answer 31

invoke people and other ceremonial/symbolic duties (figurehead, leader, liaison)

Question 32

what is the informational managerial role mitzberg said?

Answer 32

involves collecting, receving, and disseminating information

Question 33

what are the 3 roles in information managerial according to mitzberg

Answer 33

(monitor, disseminator, spokesperson)

Question 34

katz managerial skills include 3 of them?

Answer 34

1. technical
2. interpersonal
3. conceptual

Question 35

what are the 3 roles in decisional managerial role mitzberg talked about?

Answer 35

1. entreprenuer
2. disturbance handler
3. resource allocator
4. negotiator

Question 36

what 5 changes are impacting managers jobs?

Answer 36

1. global economic nd political uncertainties
2. changing workplaces
3. ethical issues
4. security threats
5. changing technology