Sabrina 07.05.24 (Notes)

Question 1

What constitutes a complaint?

Answer 1

SH:
An expression of dissatisfaction from the Client which they require to be recorded and rectified/resolved.

Question 2

How handle a complaint? (must note, confirm within 7 days)

Answer 2

As other flashcards.

However:
Confirm receipt within 7 days
Resolve within 28 days
Log complaint and progress
Pass on to relevant person
Raise need for notifying PII insurers
If not resolved, refer to 3rd party able to provide redress eg RICS

Question 3

Does RICS need to get involved? (complaint)

Answer 3

No.
….??

Question 4

Who can act/will act as a third party? (complaint; refer to RICS website)

Answer 4

RICS.
Refer to list on RICS website

Question 5

What is a Consent Order?
What is the process?
Guidance? (RICS website)
Disciplinary measures?

Answer 5

Refer to Guide book flashcards.

Consent Order - requirement to stop or implement certain actions; include possible fine.

Process - Refer to RICS website - disciplinary measures

Question 6

Rules of Conduct - examples in your experience? (public interest; case study)

Answer 6

Examples of RoC in other flashcards.

Question 7

RICS guidance on Bribery?

Answer 7

Guidance Note/Practice Note: Bribery, Corruption, Money Laundering….

Question 8

What is the definition of Bribery?

Answer 8

Refer to other flashcards (LR Q&A)

Question 9

What is your company’s money laundering policy?

Answer 9

Note: RICS Regulated Firms must have it.

Refer to other flashcards.

Procedures related to Bribery procedures?
-Proportionate
-Top Level Commitment
-Risk Assessment
-Due Diligence
-Communication
-Monitoring

Question 10

Bribery and financing - other guidance?

Answer 10

Bribery Act 2010

Question 11

What is whistleblowing?

Answer 11

When people raise malpractice.
Highlighting bad practices/procedures

Question 12

When was the RICS founded? Granted Royal Charter?

Answer 12

1868
1881

Question 13

Of the RICS, who:
-the President?
-the President Elect?
- the Vice President?
-the CEO?

Answer 13

Refer to other flashcards.
Tina Paillet
Justin Sullivan
Nicholas McClean
Justin Young

Question 14

What is the RICS Motto and Logo?

Answer 14

Est Modus in Rebus - there is measure in everything

Question 15

What RICS Committees are there?

Answer 15

Note: Hot Topic 2024 - Governance and Management Structure undergoing reform.

Privy Council
Royal Charter
Governing Council (Bye Laws)
Management Committee; Regulation and Standards Committee; Auditing Board;
New Committes - as above?, plus?:
- Diversity and Inclusion?; Sustainability?; Young persons?;

Question 16

RIBA Plan of Works?

Answer 16

As other flashcards.

Question 17

Producing a Cost Plan?

Answer 17

SH: Document Sections - as other flashcard deck (key docs/lists)

Question 18

Difference between a cost plan at stage 2 and stage 4?

Answer 18

Stage 1 Cost Plan:
Initial estimate during Preparation and Brief.
Rough order of magnitude costs based on project outline.

The Order of Cost Estimate is typically produced during Stage 1: Preparation and Brief of the RIBA Plan of Work. This initial estimate provides a rough cost projection based on the project’s early scope and objectives, setting the foundation for more detailed cost planning in subsequent stages.

Clarification:
-Order of Cost Estimate: Produced during Stage 1, it provides an initial, high-level cost projection based on early project information and assumptions.
-RIBA Stage 0 (Strategic Definition): At this stage, the Order of Cost Estimate provides an initial, high-level cost projection based on very early project information, helping to establish feasibility and budget considerations before detailed planning begins in Stage 1.
-Cost Plan: Developed in more detail during subsequent stages (Stages 2 to 4), it involves detailed breakdowns and more accurate estimates as the project design and specifications become more defined.

Stage 2 Cost Plan:
Concept Design phase.
Preliminary cost estimates based on overall scope and early design.

Stage 3 Cost Plan:
Developed Design phase.
More detailed costs, including specific elements and materials.

Stage 4 Cost Plan:
Technical Design phase.
Highly detailed and accurate, based on finalized design, item costs, and quantities.

Question 19

Other measurement methods?

Answer 19

CESMM?
Code of Measuring Practice?
IPMS?
….??