S8 Cultural Sensitivity in Healthcare Communication Flashcards
Deeply held attitudes or beliefs that guide how we make decisions about behaviours and events, and how we evaluate those behaviours and events
values
Show what is important, what is right and good for an individual, a profession, an organization and society as a whole
values
T or F. When we talk about individual values we need to look at the individual, but we also need to look at what has influenced that individual to make them have the beliefs and attitudes they possess
T
T or F. The idea of individual values is not a concept that exists on its own.
T
Our individual values are based on these 3 things
- backgrounds
- experiences
- social influences
2 types of values
- terminal values
2. instrumental values
Goals that individuals would like to achieve during their lifetime (freedom, happiness, social recognition)
terminal values
modes of behavior and/or ways and means to achieve terminal values (courage, independence, a polite manner, a responsible demeanor)
instrumental values
How many core professional attributes exist>
14 core professional attributes
14 core professional attributes
- accountability
- advocacy
- altruism
- autonomy
- compassion and empathy
- competence
- empathy
- fiduciary status
- loyalty
- patience
- social responsibility
- team-player
- truthfulness
Professional attribute: being responsible to oneself and others
accountability
Professional attribute: promoting the best-interest of others
advocacy
Professional attribute: the unselfish concern for the welfare of others
altruism
Professional attribute: exercising independent professional judgment based on the parameters of acceptable practice
autonomy
Professional attribute: the deep awareness of the suffering of others and the desire to relieve that suffering
compassion and empathy
Professional attribute: carrying out the requirements of a position with efficiency and effectiveness
competence
Professional attribute: the ability to put oneself in another’s position
empathy
Professional attribute: placing the interest of a patient above one’s own interest as required by law
fiduciary status
Professional attribute: acting on the obligations to others and the organization
loyalty
Professional attribute: staying cool under stress; calm, restrained, self-control when faced with delays or impediments
patience
Professional attribute: concern for people and society, especially those who are in a disadvantaged position
social responsibility
Professional attribute: actively participating in the team’s effort in promoting patient-centered care
team-player
Professional attribute: being honest, straightforward and authentic
truthfulness
It is expected that healthcare professionals exercise these 4 common values
respect for the
- patient and their privacy
- institution and work environment
- profession
- laws, regulations and policies that govern us as healthcare professionals
Respect for patient and their privacy: 5 professional levels
- courtesy
- dignity
- policies
- advocacy
- adherence to our provincial and national associations and governing bodies
Decisions regarding patient care and privacy are determined by ____ and ____ that support our professions.
principles and legislated guidelines
T or F. As professionals, we are held to a higher standard where the implication is that our decisions will provide for our patients in such a way that their care and well being is paramount.
T
You should not turn a blind eye to intolerance, abuse or substandard care, and strive to ensure that the environment is safe and respectful.
respect for the institution and work environment
It is critical that we recognize the integral value each member of the healthcare team has to provide appropriate service and respect to patients, family and colleagues.
respect for our profession
The regulatory bodies that provide guidance to us as allied healthcare professionals. These associations provide direction, support and principles that enable us to work with other professionals as well as our patients and their families in a commonly understood environment.
professional associations
Positive or negative feelings concerning objects, people or events
attitudes
Values reflect what is important to an individual whereas attitudes are the ____ which are made by an individual based on their values.
judgments
T or F. Attitudes towards (or judgments made about) a job and an organization impact on an individual’s job involvement and organizational commitment.
T
The degree to which people identify psychologically with their jobs, and consider their perceived performance level important to self worth
job involvement
An individual’s psychological attachment to an organization and desire to remain part of it
organizational commitment
For an organization, it is obviously better to have employees with high levels of ____ and ____
job involvement and commitment
Employees with high levels of job involvement and commitment have an ____ attachment or loyalty to an organization or job
emotional
Employees with high levels of job involvement and commitment believe that the ___ of leaving the organization or job are too high
costs
Employees with high levels of job involvement and commitment feel a sense of ___ or ___ with an organization or in a particular job
obligation or duty
A workplace will usually have happier and more committed employees if there are these 3 things
- good physical working conditions
- opportunities for personal and professional development and career progression
- they can realize their professional aspirations
Job satisfaction is balanced with ___ and ____
organisational commitment and job involvement
Cultural values differ along these 5 dimensions
- power distance index
- individualism vs collectivism
- masculinity vs femininity
- uncertainty avoidance index
- long-term orientation
Personal and professional values alone are not sufficient to ensure ____ in a diverse society
culturally sensitive care
Values must be exercised with _____, which is the ability to interact successfully with people from other cultures.
cultural competence
3 essentials for cultural competence
- critical to be aware of one’s own cultural view
- acknowledge attitudes and practices in different cultures
- develop skills that ease interaction with people from different cultures.
