S8 Cultural Sensitivity in Healthcare Communication

Question 1

Deeply held attitudes or beliefs that guide how we make decisions about behaviours and events, and how we evaluate those behaviours and events

Answer 1

values

Question 2

Show what is important, what is right and good for an individual, a profession, an organization and society as a whole

Answer 2

values

Question 3

T or F. When we talk about individual values we need to look at the individual, but we also need to look at what has influenced that individual to make them have the beliefs and attitudes they possess

Answer 3

T

Question 4

T or F. The idea of individual values is not a concept that exists on its own.

Answer 4

T

Question 5

Our individual values are based on these 3 things

Answer 5

1. backgrounds
2. experiences
3. social influences

Question 6

2 types of values

Answer 6

1. terminal values

2. instrumental values

Question 7

Goals that individuals would like to achieve during their lifetime (freedom, happiness, social recognition)

Answer 7

terminal values

Question 8

modes of behavior and/or ways and means to achieve terminal values (courage, independence, a polite manner, a responsible demeanor)

Answer 8

instrumental values

Question 9

How many core professional attributes exist>

Answer 9

14 core professional attributes

Question 10

14 core professional attributes

Answer 10

1. accountability
2. advocacy
3. altruism
4. autonomy
5. compassion and empathy
6. competence
7. empathy
8. fiduciary status
9. loyalty
10. patience
11. social responsibility
12. team-player
13. truthfulness

Question 11

Professional attribute: being responsible to oneself and others

Answer 11

accountability

Question 12

Professional attribute: promoting the best-interest of others

Answer 12

advocacy

Question 13

Professional attribute: the unselfish concern for the welfare of others

Answer 13

altruism

Question 14

Professional attribute: exercising independent professional judgment based on the parameters of acceptable practice

Answer 14

autonomy

Question 15

Professional attribute: the deep awareness of the suffering of others and the desire to relieve that suffering

Answer 15

compassion and empathy

Question 16

Professional attribute: carrying out the requirements of a position with efficiency and effectiveness

Answer 16

competence

Question 17

Professional attribute: the ability to put oneself in another’s position

Answer 17

empathy

Question 18

Professional attribute: placing the interest of a patient above one’s own interest as required by law

Answer 18

fiduciary status

Question 19

Professional attribute: acting on the obligations to others and the organization

Answer 19

loyalty

Question 20

Professional attribute: staying cool under stress; calm, restrained, self-control when faced with delays or impediments

Answer 20

patience

Question 21

Professional attribute: concern for people and society, especially those who are in a disadvantaged position

Answer 21

social responsibility

Question 22

Professional attribute: actively participating in the team’s effort in promoting patient-centered care

Answer 22

team-player

Question 23

Professional attribute: being honest, straightforward and authentic

Answer 23

truthfulness

Question 24

It is expected that healthcare professionals exercise these 4 common values

Answer 24

respect for the

1. patient and their privacy
2. institution and work environment
3. profession
4. laws, regulations and policies that govern us as healthcare professionals

Question 25

Respect for patient and their privacy: 5 professional levels

Answer 25

1. courtesy
2. dignity
3. policies
4. advocacy
5. adherence to our provincial and national associations and governing bodies

Question 26

Decisions regarding patient care and privacy are determined by ____ and ____ that support our professions.

Answer 26

principles and legislated guidelines

Question 27

T or F. As professionals, we are held to a higher standard where the implication is that our decisions will provide for our patients in such a way that their care and well being is paramount.

Answer 27

T

Question 28

You should not turn a blind eye to intolerance, abuse or substandard care, and strive to ensure that the environment is safe and respectful.

Answer 28

respect for the institution and work environment

Question 29

It is critical that we recognize the integral value each member of the healthcare team has to provide appropriate service and respect to patients, family and colleagues.

Answer 29

respect for our profession

Question 30

The regulatory bodies that provide guidance to us as allied healthcare professionals. These associations provide direction, support and principles that enable us to work with other professionals as well as our patients and their families in a commonly understood environment.

Answer 30

professional associations

Question 31

Positive or negative feelings concerning objects, people or events

Answer 31

attitudes

Question 32

Values reflect what is important to an individual whereas attitudes are the ____ which are made by an individual based on their values.

Answer 32

judgments

Question 33

T or F. Attitudes towards (or judgments made about) a job and an organization impact on an individual’s job involvement and organizational commitment.

Answer 33

T

Question 34

The degree to which people identify psychologically with their jobs, and consider their perceived performance level important to self worth

Answer 34

job involvement

Question 35

An individual’s psychological attachment to an organization and desire to remain part of it

Answer 35

organizational commitment

Question 36

For an organization, it is obviously better to have employees with high levels of ____ and ____

Answer 36

job involvement and commitment

Question 37

Employees with high levels of job involvement and commitment have an ____ attachment or loyalty to an organization or job

Answer 37

emotional

Question 38

Employees with high levels of job involvement and commitment believe that the ___ of leaving the organization or job are too high

Answer 38

costs

Question 39

Employees with high levels of job involvement and commitment feel a sense of ___ or ___ with an organization or in a particular job

Answer 39

obligation or duty

Question 40

A workplace will usually have happier and more committed employees if there are these 3 things

Answer 40

1. good physical working conditions
2. opportunities for personal and professional development and career progression
3. they can realize their professional aspirations

Question 41

Job satisfaction is balanced with ___ and ____

Answer 41

organisational commitment and job involvement

Question 42

Cultural values differ along these 5 dimensions

Answer 42

1. power distance index
2. individualism vs collectivism
3. masculinity vs femininity
4. uncertainty avoidance index
5. long-term orientation

Question 43

Personal and professional values alone are not sufficient to ensure ____ in a diverse society

Answer 43

culturally sensitive care

Question 44

Values must be exercised with _____, which is the ability to interact successfully with people from other cultures.

Answer 44

cultural competence

Question 45

3 essentials for cultural competence

Answer 45

1. critical to be aware of one’s own cultural view
2. acknowledge attitudes and practices in different cultures
3. develop skills that ease interaction with people from different cultures.