Part III Ch 9-10

Question 1

Best communication method for delivering the maximum amount of information in a message

Answer 1

face-to-face

Question 2

In telephone communication, only ___% of a message may be imparted by the sender

Answer 2

30%

Question 3

Practical method for transmission of medical records, physician’s orders and test results

Answer 3

fax and email

Question 4

In written communication, only ___% of the message (words chosen by the sender) is available for interpretation by the receiver

Answer 4

7%

Question 5

T or F. Never answer the telephone and immediately place the caller on hold; ask to put patient on hold

Answer 5

T

Question 6

Let the caller hang up ____; before this, be sure that the conversation has been adequately completed

Answer 6

first

Question 7

Minimum information that must be included in a telephone message

Answer 7

first and last name
relationship to patient
DOB
date and time of call
contact info
brief description of reason
urgency
name of the person the caller is trying to reach
name of person taking the messsage

Question 8

5 pieces of information included in outgoing emergency calls

Answer 8

1. patient’s name, age, and gender
2. nature of medical problem
3. level of service requested
4. specific instructions or requests
5. location of the emergency; instructions for access

Question 9

Words that show relationships of time or space

Answer 9

preposition

Question 10

Words that show relationships between words, phrases, or clauses

Answer 10

conjunctions

Question 11

Proper nouns name ____ people/places things; common nouns name ___ people/places/things

Answer 11

particular; general

Question 12

Nouns that are groups but normally written in the singular form (team, committee, etc)

Answer 12

collective nouns

Question 13

The noun a pronoun replaces or refers to is called ____

Answer 13

antecedent

Question 14

Pronouns that do no refer to specific people places or things; does not need antecedents (both, all, few, many)

Answer 14

indefinite pronouns

Question 15

Pronouns referring to specific people/places/things

Answer 15

personal pronouns

Question 16

I, you, he, she, it, we, they

Answer 16

subject pronouns

Question 17

me, you, him, her, it, us, them

Answer 17

object pronouns

Question 18

my, mine, your, yours, theirs, ours, his, her, its

Answer 18

possessive pronouns

Question 19

Pronouns that introduce dependent clauses (who, whom, whoever, whomever, whichever, that, which)

Answer 19

relative pronouns

Question 20

Singular “they” is called

Answer 20

epicene

Question 21

Verbs that are forms of to be, to do and to have that help the main verb (was, does, have, has)

Answer 21

auxiliary verbs

Question 22

Verbs that show an action and transfer that action from the subject to the receiver, called a direct object (subject, verb, object “she looked at it”)

Answer 22

transitive verbs

Question 23

Verbs that often show an action but there is never a receiver of the action; no direct object (sit, lie, sleep, sleep, die, breathe, walk)

Answer 23

intransitive verbs

Question 24

Verbs that link a subject to a word after the verb (am, is, are, was, were, feel, seem, look, taste, smell, appear)

Answer 24

linking verbs

Question 25

Tense: draw, drew, will draw

Answer 25

simple tense

Question 26

Tense: am drawing, was drawing, will be drawing

Answer 26

progressive tense

Question 27

Tense: have drawn, had drawn, will have drawn

Answer 27

perfect tense

Question 28

Adjectives that go after linking verbs

Answer 28

predicate adjectives

Question 29

Often explain how, when where, why or how much something that happens in a sentence

Answer 29

adverbs

Question 30

Conjunctions that connect two or more words, phrases or clauses (and, but, for, or, nor, so, yet)

Answer 30

coordinating conjunctions

Question 31

Conjunctions that begin dependent clauses and connect them with independent clauses; shows the relationship between the two clauses (although, if, as, even though, etc)

Answer 31

subordinating conjunctions

Question 32

T or F> When writing measurements, be sure not to use periods

Answer 32

T

Question 33

3 instances to use exclamation marks

Answer 33

1. urgency
2. emotion
3. excitement

Question 34

In academic writing, be sure to use the ____ before the conjunction in a list

Answer 34

final comma

Question 35

Use ____ for a nonessential clause and use ____ for an essential clause

Answer 35

which; that

Question 36

Phrases that modify or describe the nouns or pronouns w different words

Answer 36

appositive phrases

Question 37

Used to connect parts of a sentence

Answer 37

semicolons

Question 38

3 instances for using semicolons

Answer 38

1. independent clauses without conjunctions
2. independent clauses with conjunctive adverbs
3. items in a long list

Question 39

USed to present specific, important information

Answer 39

colons

Question 40

4 uses for colons

Answer 40

before a list, series or quotation

after a salutation

Question 41

Used to show possessives and contractions

Answer 41

apostrophes

Question 42

3 uses for parentheses

Answer 42

1. around extra, additional information
2. around information that explains
3. around numbers or letters in lists within sentences