S5 Building Healthcare Relationships

Question 1

Consists of the characteristics of being a good or bad person and being ethical

Answer 1

trust

Question 2

Belief in the integrity and reliability of another person

Answer 2

trust

Question 3

Trust is a mix of ____ and ____

Answer 3

character; competence

Question 4

A social contract that binds health professionals to technical competence as well as to moral discretion

Answer 4

trust

Question 5

Trust is a _____ while trustworthiness is a _____

Answer 5

characteristic; behavior

Question 6

The quality we use to describe an individual who can be trusted to accept general information without exploiting it, supporting vulnerabilities and remaining in the relationship

Answer 6

trustworthiness

Question 7

Displaying ____ is a building block for developing trust

Answer 7

trustworthiness

Question 8

Trust exists on these two levels

Answer 8

1. trust in oneself 2. relationship trust based on interpersonal skills

Question 9

The foundation of self-trust is _____ based on a mix of characteristics

Answer 9

credibility

Question 10

Credibility is based on a mix of these 4 characteristics

Answer 10

1. integrity
2. intent
3. capabilities
4. results

Question 11

Credibility characteristic: honesty; humility; courage; making and keeping commitments; acting on beliefs and values; being open-minded to new ideas.

Answer 11

integrity

Question 12

Credibility characteristic: genuine caring; motives and based on the best for others

Answer 12

intent

Question 13

Credibility characteristic: talent, attitudes, skills, knowledge and interpersonal style

Answer 13

capabilities

Question 14

Credibility characteristic: responsibility and accountability

Answer 14

results

Question 15

Relationship trust is based on _____

Answer 15

interpersonal skills

Question 16

Exists when colleagues and patients feel safe in disclosing personal information, displaying vulnerability and displaying confidence

Answer 16

relationship trust

Question 17

Exists when others feel that the professional has regard for their best interests and when they feel there is a rapport; honesty; caring; respect; openness, loyalty; clear expectations; and commitment

Answer 17

relationship trust

Question 18

Employees are most likely to trust their direct supervisors when the supervisors show ____ between their words and actions.

Answer 18

consistency

Question 19

In terms of relationships between peers, ____ skills and ____ are most valued

Answer 19

listening; cooperation

Question 20

5 behaviors which tend to build trust in a workplace.

Answer 20

1. communicating openly and honestly
2. showing confidence in others abilities
3. keeping promises and commitments
4. listening to and valuing others opinions
5. mutual cooperation

Question 21

The characteristics which affect trust in patient-professional relationships include feeling that their problems are ____; understanding that each patient’s experience is ____; and that communication is _____

Answer 21

thoroughly evaluated; unique; clear and complete

Question 22

6 behaviors that reduce trust

Answer 22

1. self-interest
2. mixed messages
3. avoiding responsibility
4. jumping to conclusions
5. making excuses
6. blaming others

Question 23

The highest trust-reducing behaviors

Answer 23

1. self-interest

2. mixed messages

Question 24

The highest trust-reducing behaviors between peers

Answer 24

1. self-interest

2. blaming others

Question 25

Highest trust-reducing behaviors in employees

Answer 25

1. lack of responsibility

2. making excuses

Question 26

T or F. Trust is automatic and constant

Answer 26

F

Question 27

Trust is the result of demonstrating and building trustworthiness based on ____ and ____

Answer 27

character; competence

Question 28

The mix of trust and competence results in these 3 things

Answer 28

1. reduced anxiety
2. improved functioning
3. reduced distress for all involved in interpersonal relationships