Part I Ch 1-3 Flashcards
Communication between the HCP and the patient (and family) that takes place to advance the patient’s well-being and care
therapeutic communication
3 purposes of therapeutic communication
- collect healthcare related info about the patient
- provide feedback in the form of healthcare-related information, education, and training
- assess the patient’s behavior and, when appropriate, to modify the behavior
Effective therapeutic communication is always characterized by these 3 things
- support
- clarity
- empathy
Successful transfer of a message and meaning from one person or group to another
communication
T or F. Both parties in the communication process (sender and receiver) must agree on the meaning of what is being communicated
T
___% of communication is nonverbal
70%
___% of communication involves the tone of voice
23%
___% of communication occurs by the chosen words
7%
There must be a ____ or consistency, between verbal and non-verbal messages
congruency
3 types of non-verbal communication
- kinesic
- proxemics
- touch
Non-verbal messages tend to appear in ___ or ____, like patient’s gestures, facial expressions, and posture may all work together
groups or clusters
Gaze patterns serves 3 primary functions
- monitoring
- regulating
- expressing
Gaze tends to be ____ in patients with mental health problems
averted
Direct eye contact in a normal conversation occurs for about ___ to ___% of the time
50-60%
The average length of gaze is usually less than ___ seconds
3 seconds
The average length of mutual gazes is less than about __ seconds
2 secons
Speakers spend about __% of their time gazing at the listener and listeners spend about __% of their time looking at the speaker with each gaze averaging about __ seconds
40%; 75%; 8 seconds
Gaze patterns in listeners last longer because of their function as a ____ and a way to indicate attention
social reinforcer
Distance or about an arm’s length, between the HCP and the patient are commonly used in healthcare settings
personal distance
Refers to the position of the body and limbs as well as muscular tone
posture
3 types of tone
- expressive
- directive
- problem solving
Tone that is spontaneous, emotional and uninhibited
expressive
Tone that is authoritative and judgmental; used to give orders, exert leadership or pass judgment
directive tone
Tone that is rational, objective, and unbiased; used to show listener that we are using the analytical portion of our brains to come to the correct answer
problem solving