Role of a manager

Question 1

What are the 7 roles (POCCC-DM)?

Answer 1

Plan
Organise
Command
Co-ordinate
Control
Delegate
Motivate

Question 2

Plan

Answer 2

The function of management is to be looking ahead, seeing potential opportunities, or problems, setting targets and strategies.

Question 3

Organise

Answer 3

Management set tasks for other employees that need to be carried out to achieve set targets.

Question 4

Command

Answer 4

Managers should issue instructions to employees.

Question 5

Co-ordinate

Answer 5

Management must bring together the resources of the business to achieve the overall objectives that have been set.

Question 6

Control

Answer 6

Managers need to ensure they are measuring and correcting the activities of an organisation.

Question 7

Delegate

Answer 7

Give subordinates the authority to carry out management level tasks. This will help lessen the managers workload and achieve the next role.

Question 8

Motivate

Answer 8

Give their team a reason to enjoy their work. Workers are motivated in different ways.

Question 9

How can a manager assess the effectiveness of a decision?

Answer 9

Measuring sales levels to see if they have increased.

Analysing profit levels to see if they have improved.

Interviewing staff to assess their opinion of the decision.

Monitoring staff morale, absence and turnover following major decisions.

Finding out from customers about improvements in service.

Tracking changes in share prices to major decisions.