Motivation Flashcards
What are the stages of Maslow’s hierarchy of needs?
- Physiological
- Safety and security
- Love and belonging
- Self-esteem
- Self-actualisation
What are physiological needs?
The basic needs for bodily functioning and staying alive; fulfilled by eating, drinking and going to the toilet.
e.g. a living wage, basic safe working environment, access to toilet facilities and running water.
What is safety and security?
To feel safe at work, at home, financially and physically.
e.g. safe working conditions, job security, fair wage rises in line with inflation.
What is love and belonging?
To fulfil social needs such as friendship and family.
e.g. a good team atmosphere, open plan offices, friendly supervision.
What is self-esteem?
To feel worthy and respected.
e.g. a job title that stands out from others, recognition of one’s achievements in front of peers.
What is self-actualisation?
To realise potential and have status in life.
e.g. opportunities for creativity and personal growth, promotion opportunities.
What are the basic motivation methods?
Fair pay
Payment methods
Incentives
Permanent contracts
Good working conditions
How does fair pay motivate employees?
Employees work to earn money to satisfy their needs and wants.
If they don’t think they are receiving a fair amount of pay for their work they will be demotivated and their productivity will decrease.
What are the different payment methods?
Commission
PRP
Piece rate
Overtime
How does commission motivate employees?
Salespeople can be offered commission, which is a percentage of the sales they make, motivating them to sell more.
How does PRP motivate employees?
Performance-related pay, sometimes called a ‘bonus’, this is an extra payment on top of the basic wage for meeting agreed targets.
How does piece rate motivate employees?
The employee is paid per item they produce, which encourages a high work rate; however, the quality of work may drop.
How does overtime motivate employees?
When an employee works longer than their contractual hours, normally at a higher rate of pay, this encourages extra production to meet demand.
How do incentives motivate employees?
Non-financial incentives could be offered, e.g. holidays, cars, discounts and private healthcare.
How do permanent contracts motivate employees?
Employees need to feel that they have job security. Organisations should avoid the use of temporary contracts where possible. Permanent contracts will make employees feel more secure and they will get on with their jobs.
How do good working conditions motivate employees?
Employees need to feel that their working conditions are safe.
What are the advanced motivation methods?
Staff appraisals
Recognition
Development opportunities
Empowerment
How do staff appraisals motivate employees?
Regular meetings with a manager are known as appraisals. These motivate employees as they are told what they are doing well and given targets to aim for. They can also be targeted for promotion.
How do recognition motivate employees?
Employees who want to progress in their career respond well to recognition, such as an ‘employee of the month scheme’.
How do development opportunities motivate employees?
Employees will want to develop their skills, for example through a management training scheme, so they are able to be identified for promotion opportunities and improve their status in the organisation.
How do empowerment motivate employees?
Empowerment means giving staff the authority to make their own decisions. Managers can delegate part of their responsibility to an employee and let them decide how best to carry it out. This will give employees a sense of job satisfaction.
What are the benefits of motivating staff?
Increased productivity from employees.
Better quality products.
Better standard of customer service.
Reduced staff absenteeism and poor time-keeping.
Reduced staff turnover, reducing re-hiring costs.
Improved employee relations and fewer grievances.
