RO21 Rights Flashcards
What are the 5 rights?
Choice Confidentiality Consultation Equal and Fair Treatment Protection from Abuse and Harm
What does the word “rights” mean?
What individuals are entitled to
Name 5 things service users have a choice about:
Joining in activities Food Selection of GP Where/how to receive treatment What clothes to wear
Identify 3 ways a care practitioner can maintain a service user’s confidentiality:
Lock information - filing cabinet or password
Don’t gossip
Share information on a “need to know” basis
Identify 4 ways care practitioners can protect service users from abuse and harm:
DBS checks
Trained staff
CCTV
Accompany vulnerable service users to intimate checks
Identify 2 ways a care practitioner can give a service user equal and fair treatment
Don’t discriminate
Find out and treat for individual needs
Identify 2 ways a care practitioner can can consult with a service user
Ask what type of care they want
Seek opinions and views
What does “care practitioner” mean?
A person who works in Health, Social or Early Years setting. A care giver.
Name 3 examples of Health Care Practitioners
Doctor Nurse Physiotherapist Dentist Paramedic
Name 3 examples of Social Care Practitioners
Social Worker
Care Assistant
Drop in Centre Worker
Name 3 examples of Early Years Practitoners
Reception Teacher
Nurse Nurse
Nursery Assistant
What are the 7 effects of having rights met/reasons why maintaining rights is important?
Empowerment Feeling valued/raised self esteem Being safe Trust Dignity Individual needs are met Equal access the services/treatments
What does empowerment mean?
Having control over your life. Being part of the decision making process
What does feeling valued and having raised self esteem mean?
Feeling like you are important and that you are worth respect
What does being safe mean?
Out of danger. Not likely to be hurt or abused
What does trust mean?
That you can rely on somebody to do what they say the will or won’t do what they say they won’t
What is dignity?
Not being embarrassed either consciously or unconsciously. Being worthy of respect. Being able to hold your head up high
What does having individual needs met mean?
People are treated as individuals. Their opinions and fears are taken into account. They are involved in the decision making process.
What does equal access to services/treatments mean?
Sometimes you have to treat people differently in order for them to have the same outcomes as everybody else.
Identify 5 ways care practitioners can support service users maintain their rights
Challenge discrimination Use effective communication Provide information about complaints procedures Provide up-to-date information Provide advocacy
What does advocacy mean?
Speaking on behalf of somebody
Identify 3 reasons why a service user may need an advocate
Can’t speak for themselves
Lack mental capacity
Vulnerable
What does discriminatory behaviour mean?
Treating someone differently /badly/unfairly because of a specified characteristics
Identify 10 grounds on which someone may be discriminated:
Age Gender Sexuality Race Religion Social status Health status Transgender Family status Disability
Identify 3 ways a care practitioner can challenge discrimination?
Challenge at the time
Challenge afterwards through procedures
Long term procedures
Identify 3 ways a care practitioner can challenge discrimination at the time:
Explain to the individuals concerned how they are discrimination
Report to senior staff immediately
Ensure the person who has been discriminated against knows how to complain
Identify 3 ways a care practitioner can challenge afterwards through procedures
Implement complaints procedure
Disciplinary action against staff
Update policies
Identify 2 ways care providers challenge discrimination through long term procedures
Deliver awareness sessions - workshops/displays
Send staff on training courses
When would a service user need to complain?
When rights haven’t been met
What are the 4 options a care practitioner needs to give to a service user who wants to complain?
Whether to complain or not
Whether to complain now or later
Who to complain
Whether to have external support - police/solicitor/osfted
Identify the 5 things a care practitioner should do if a service user wants to complain:
Write everything down Stay calm Seek advice - talk to someone in authority Listen Explain how the service user feels
Identify 7 ways care practitioners can communicate effectively:
Using appropriate vocabulary
Not being patronising
Positive body language/eye contact
Adapting communication - emphasising words/slowing down/increasing tone
Listening to needs - active listening
Use of aids - hearing loop system
Use of specialist methods - braille/sign language
Why do care practitioners use appropriate vocabulary
Aids understanding
What is being patronising?
Sarcasm
Talking down to somebody
Not taking a person seriously
Not being patient
Why should care practitioners avoid patronising?
Service users feel valued
Instils confidence and trust
Why should care practitioners use positive body language/ eye contact?
Shows you are listening
Service user feels valued
Why should care practitioners adapt communication - emphasising words/slowing down/increasing tone?
To give equality of access
To meet individual needs
Why should care practitioners listen to individual needs?
Empowers
Raises self esteem/users feel valued
Why should care practitioners use aids such as a hearing loop and specialist methods such as braille/sign language?
Individual needs met
Equality of access
Empowers service users
What information does a service user need to be kept up to date with?
Opening times
Results
The treatment to be received or alternatives available
Any moving of services/premises
Why is it not always possible to maintain confidentiality in care settings?
When there is a risk a service user may harm themselves
When there is a risk a service user may harm others
Where abuse is disclosed.
When there is a risk of a person committing a serious crime
How do you answer a long question on how providing advocacy OR providing info about complaints procedure OR challenging discrimination OR providing up to date information OR communicating effectively supports rights
What is it? Describe what communicating effectively (or any that you’ve been asked to talk about) is (1-2)
Which right does this help maintain (1)
Why it is important to maintain this right - self esteem, confidence/trust, empowerment, safe, individual needs met, equality of access (1-2)
Example of all of this in action (1)
MUST LINK TO QUESTION!!
