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Retail Service Specialists NWAE STUDY MATERIAL > Retail Outlets > Flashcards

Retail Outlets Flashcards

1
Q

Who will determine the size of the ship’s store operation?

A

Commanding Officer

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2
Q

Before establishment of a ships store who will report, by letter, the date the ships store will commence operation to NEXCOM?

A

Commanding Officer

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3
Q

The CO informs the date the ship store will start operating to who?

A

NEXCOM

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4
Q

A copy of that letter goes to whom?

A

TYCOM & DFAS, Cleveland

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5
Q

A ships store may be established before a ship is commissioned, provided that what person has reported for duty?

A

Supply Officer

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6
Q

Items to be stocked on pre-commissioned ships will be limited to what?

A

Authorized emblematic items (No more than 15% of inventory)

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7
Q

If the CO desires any deviations from the operating procedures, a letter request will be submitted to whom?

A

NEXCOM via the TYCOM

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8
Q

Request for modifications to ROM software must be submitted in what format and to whom?

A

Submit a Program Change Request to NEXCOM via TYCOM

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9
Q

What type of fund pays for the cost of recreation equipment?

A

Ships Store Profits from sales

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10
Q

What is the primary sales outlet aboard ships?

A

Ship’s store

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11
Q

Who are authorized customers of the ship’s store?

A

a. Officers and enlisted personnel onboard for duty
b. Officers and enlisted personnel onboard either for active duty for training or for passage en route to duty. (USA, USAF, USMC, USCG)
c. National Oceanic and Atmospheric Administration, Public Health Service and US Foreign Service personnel en route to duty.
d. Accredited U.S. technicians (mil or civ) who are embarked or assigned on board in an official capacity
e. Active duty members of the armed forces not listed located in a remote area where an armed forces exchange is not available.

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12
Q

Non-distinctive items of clothing may be sold for cash to personnel of foreign ships which are in distress after approval from whom?

A

CO

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13
Q

The hours of operation for retail store are prescribed by whom?

A

Commanding Officer

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14
Q

Hours a week the store should be open?

A

In port? 20 hours

Underway? 42 hours

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15
Q

At the end of the business day, customers should be given how much time to complete their shopping?

A

15 minutes

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16
Q

How many days in advance should the crew be notified of changes in the ship’s store hours of operation?

A

7 days

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17
Q

Display aids available for visual merchandising are found in what publication?

A

NEXCOM Pub 90-33

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18
Q

What are 9 examples of Institutional signs?

A

a. Availability of merchandise and service
b. Special orders
c. Profits go to MWR
d. Refund Policy
e. Limitation on cigarette sales
f. Provision of purchase
g. Authorized Patrons
h. Check Cashing

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19
Q

What are 3 examples of Merchandise signs?

A

a. Price of an item
b. What the item is
c. What items are on sale

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20
Q

According the P-487, what are the 3 characteristics of a retail store display?

A

a. Full view of customers
b. Clean, neat and orderly selection of most items
c. Popular and fast moving items kept in easy access

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21
Q

What is the purpose of merchandise display in the shop’s store?

A

a. Creates interest in product
b. Shows merchandise at its best
c. Holds customer’s interest

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22
Q

In regards to appearance, what should be done to the ship’s store for a holiday?

A

Holiday decorations

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23
Q

What is the maximum time decorations should remain on a display without being refreshed or changed?

A

1 month

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24
Q

As the ships store operator, you should ensure that the store always maintains what type of items?

A

Basic Stock Items

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25
Q

Who should ships requiring visual merchandising support services contact?

A

NEXCOM

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26
Q

What fund is charged for the cost of display aids?

A

Individual ship’s profits

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27
Q

Who is responsible for ensuring the retail prices for items in the sales outlets are consistent with the guidelines stated in the P-487?

A

Sales officer

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28
Q

The prices for merchandise sold in the ship’s store are computed in the sales office by using what device?

A

ROM computer system

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29
Q

Definition of Mark-on:

A

An increase in a previously established retail price

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30
Q

Markups applied should be sufficient to cover what 4 things?

A

a. Markdowns & surveys
b. Cost of operations
c. Operating expenses such as shipping charges
d. Meet the requirements of the CO for MWR fund

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31
Q

A mandatory 6% markup should be given to what 3 items?

A

a. Toiletries
b. Sundries
c. Uniform items

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32
Q

What markup rate is prescribed for all other retail items in the ship’s store?

A

Cost plus 15%

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33
Q

Cigarettes/tobacco will be priced how?

A

In accordance with current price bulletin published by NEXCOM

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34
Q

What is the recommended markup for foreign merchandise?

A

15%

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35
Q

Canned drinks sold through a vending machine will have a markup of what percent?

A

35-55%

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36
Q

Who may override the ROM system markup price by keying in the desired selling price on the stock record?

A

Ship’s store officer

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37
Q

What maximum percentage of profits is the ship’s store authorized to make?

A

20%

Minimum? 10%

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38
Q

Items of ships store stock will be sold at cost price to what 3 military activities?

A

a. Armed Forces Exchanges;
b. Military Sealift Command Branch Exchanges;
c. Ships not operating a ships store, when the transferring ship does NOT provide a composite MWR fund

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39
Q

Items of ships store stock will be sold at retail price to what 3 military activities?

A

a. The CO for recreation purchases;
b. Merchant ships and foreign governments;
c. Ships not operating a ships store, when the transferring ship provides a composite MWR fund

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40
Q

Items of ships store stock will be transferred at cost price to OSO. Name 3 examples of OSO.

A

a. Other sales officer
b. General Mess
c. General Stores

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41
Q

What publication provides authority for the use of ORF (Official Representation Funds) for the purchase of mementos for presentation to foreign dignitaries and other officials?

A

SECNAVINST 7042.7

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42
Q

Examples of gifts and mementos to command or official theme gifts/mementos include what items?

A

Plaques, pens, books, command ball caps and other items with an official logo

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43
Q

Examples of personal gifts that may NOT be sold using the ORF include what items?

A

T-shirts, golf shirts, flight jackets, uniforms, scarves, ties, tobacco, and flowers.

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44
Q

The CO will submit a written request listing the quantities and description of the mementos required to whom?

A

Sales Officer

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45
Q

The Sales Officer will process the transaction as what type of sale?

A

Bulk Sale

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46
Q

What is the purpose of UPC Barcodes?

A

Identifies an item

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47
Q

Who has authorized access to the cash register in the retail store to ring up sales?

A

Ships Store operator (only)

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48
Q

When mark-on is desired on selected items in the retail store, the store operator can only change the price of those items after what action has taken place?

A

The price change is authorized by the Sales Officer

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49
Q

At the end of the day, the sales officer will compare the Navy Cash Merchant Summary report with what?

A

C02/C03 Report

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50
Q

Who will conduct an End of Till Import and then an End of Till Reconciliation in ROM?

A

CCA

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51
Q

During the end of till reconciliation process, subtracting the system total from the amount entered by the sales officer will give you what?

A

The Variance (over/short)

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52
Q

The sales officer will examine all overages and shortages of what amount?

A

$5.00

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53
Q

What is the definition of a NON-EPOS outlet?

A

Any retail outlet which does not use EPOS cash registers to sell or record sales.

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54
Q

What are examples of NON-EPOS outlets?

A

Vending machines, hangar bay sales, pier side sales, etc

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55
Q

After a breakout from the bulk storeroom to the non-epos outlet has been confirmed, the items on the breakout are considered to be what?

A

Sold

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56
Q

For can drink vending machines, any difference between book inventory and actual inventory is considered to be what?

A

Cost of sales

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57
Q

For electronic sales, it is not necessary to post Navy Cash transactions daily into ROM. The grand total amount of the navy cash transaction will be entered into ROM how often?

A

Monthly or prior to printing the cash sales invoice (DD1149)

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58
Q

The cost of sales in Non-EPOS outlets will be computed by doing what with the inventory?

A

Breaking them back to the Bulk Storeroom

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59
Q

The computed cost of sales figure for Non-EPOS outlets is stated on what report?

A

Profitability Snack Vending (Non-EPOS) Report

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60
Q

How often does a representative from Medical inspect the retail outlets (2304)?

A

On a regular basis

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61
Q

What type of equipment is normally used as a cash register in the ships store?

A

EPOS

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62
Q

Cash registers are normally procured from what fund?

A

OPTAR fund

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63
Q

What if the OPTAR fund is insufficient?

A

SSPN

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64
Q

The key to the cash register will be maintained by whom?

A

Ship’s store operator (only)

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65
Q

The duplicate key to the cash register will be kept where?

A

In the sales officer’s safe sealed in an envelope

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66
Q

What type of payment is NOT authorized when purchasing merchandise in the ship’s store?

A

2-Party check

67
Q

If your cash drawer has less than 5 compartments, where should you keep personal checks you receive during the day?

A

Under the cash drawer

68
Q

Who approves the maximum amount of cash that can be left in the cash register overnight?

A

TYCOM

69
Q

What is the maximum amount of cash that can be left in the cash register overnight?

A

$100-

70
Q

With two store operators, how often should cash from sales be collected?

A

At the end of each shift

71
Q

Who is responsible for the refund policy?

A

Sales officer

72
Q

Where should a customer go to get a refund?

A

Sales office

73
Q

What form will the sales officer fill out for each refund?

A

NAVSUP 972

74
Q

Who signs the NAVSUP 972?

A

The customer and sales officer

75
Q

Under what conditions are refunds made for defective merchandise?

A

a. Merchandise covered by guarantee

b. if no warranty, within 30 days of purchase

76
Q

Guaranteed merchandise will be accepted and refunds made, providing what conditions are met?

A

Return day is within the manufacturer’s guarantee or warranty

77
Q

Procedures for handling refunds on Navy Cash can be found where?

A

NAVSUP 727 ch 7

78
Q

Where in the Navy Cash application will the sales officer go to find the Individual Refund Link?

A

In the “Funds Transfer Options” window under “Funds Transfer” link

79
Q

What type of refund allows a single purchase transaction to be selected for the refund and helps to ensure that a particular purchase is only refunded once?

A

Chip Purchase Refund

80
Q

What type of refund can be used when the specific purchase may be difficult to identify, such as vending or single item within a multiple item purchase?

A

Miscellaneous Refund

81
Q

What button on the ROM II computer takes you to the refund screen?

A

F8

82
Q

The sales officer will make sure that the total on the printed receipts match the totals on what report?

A

Navy Cash Daily Refund Report

83
Q

If the totals do NOT match, the sales officer will request assistance from whom?

A

Treasury Financial Agent

84
Q

The receipts and NAVSUP 972 will be staled to the Navy Cash Daily Refund Report and filed where?

A

C02/C03/C04 (RK) file

85
Q

What type of sales helps eliminate the problem of not being able to serve all potential customers on board a ship due to limited operating hours?

A

Group sales

86
Q

Bulk Sales are made to what 4 locations?

A

a. Navy Exchanges
b. Military Sealift command Branch Exchanges
c. Ship’s not operating a ship’s store when the transferring ship does not have a MWR fund
d. To the CO for official functions

87
Q

Bulk sales are made at what price?

A

Cost

88
Q

Bulk sales will be made using ROM generated requisition and what document?

A

DD 1149

89
Q

What are the records keeper’s responsibilities related to a bulk sale?

A

a. Create the bulk sales document (DD1149)

b. File signed DD 1149 in WF4 until payment is received

90
Q

Who prepares the DD1149 for OSO and Bulk Sales?

A

Issuing ship

91
Q

All bulk sales will be expended from what location?

A

Bulk storeroom (never from sales outlet

92
Q

What are the sales officer’s responsibilities related to a bulk sale?

A

Verify the items being sold are available and approve the sale.

93
Q

Who signs the non-confirmed copy of the DD1149 after it is printed?

A

Sales officer

94
Q

The original and 2 copies of the DD1149 will be forwarded to whom?

A

Bulk storeroom custodian

95
Q

Upon receipt of signed DD 1149, what are the bulk storeroom custodian’s responsibilities related to a bulk sale?

A

Obtain merchandise directly from bulk storeroom and deliver merchandise to requesting activity.

96
Q

After the requesting activity circle the quantities received, which copy of the DD1149 will they sign?

A

All copies

97
Q

Who keeps the original DD1149?

A

Issuing activity

98
Q

The DD 1149 will be filed where until payment is received?

A

WF4

99
Q

When will payment for bulk sales be due?

A

At the time of delivery

100
Q

If payment was not received at time of delivery, how will the merchandise be accounted for at time of inventory?

A

The items on the DD 1149 will be added to the bulk inventory

101
Q

How will the money from the bulk sale be reported after collection?

A

Separate entry in the NAVSUP 469

102
Q

When will the DD 1149 be confirmed in ROM?

A

Once payment is received

103
Q

How will the DD 1149 be distributed once payment is received?

A

a. Original- B12(AO) file

b. Copy- B12 (RK) file

104
Q

Special sales outlets are considered as what kind of outlet?

A

Non-EPOS

105
Q

What part of the ships store operation is considered to be a 24/hr day, 365/days a year operation?

A

Vending Machines

106
Q

What is the markup on canned drinks sold in the vending machines?

A

35%-55%

107
Q

Who is responsible for inspecting the cleanliness of the vending machines?

A

Medical Officer

108
Q

How do you prevent coins from jamming up inside the coin changer?

A

Clean coin changer regularly

109
Q

Primary responsibility of the vending machine operator?

A

Keep Machines full and take care of customer complaints

110
Q

You should keep a cleaning record for the vending machines for how long?

A

30 days

111
Q

Detailed vending sanitation information can be found in what publication?

A

NAVMED P-5010

112
Q

When the ship requires a temporary vending service to be established for the crew and approval has been granted, who should arrange the service?

A

NEXCOM

113
Q

Who negotiates contracts for leasing of amusement machines?

A

NEXCOM

114
Q

NEXCOM will generate what form citing the terms of the contract?

A

DD 1155

115
Q

A copy of the DD 1155 goes in what file?

A

WF3

116
Q

What form is used for remittance to contractor for amusement machines?

A

SF 1034

117
Q

Distribution of the SF 1034 and the transmittal letter will be filed where?

A

C19

118
Q

Who signs the sanitation regulations?

A

Senior Medical Officer

119
Q

Medical will inspect retail outlets how often?

A

On a regular basis

120
Q

A copy of the inspection will be filed where?

A

WF3

121
Q

Who has the key that opens up the money box inside the vending machine?

A

CCA

122
Q

Who keeps the key that locks the money box to the machine?

A

Vending Machine Operator

123
Q

What sign is put on the door to minimize theft?

A

“Please remove jacket or overcoat”

124
Q

In the event of a break-in, what should you do FIRST?

A

Secure and place a car seal on the space involved

125
Q

When a break-in occurs, who should it be reported to?

A

The CO through the Chain of command

126
Q

What publication can you find the procedures to be followed when fraud is suspected and discovered in the ship’s store?

A

NAVSUP P-487

127
Q

Changing the amount collected in the NAVSUP 469 is considered what type of offense?

A

Fraud

128
Q

Anyone who suspects fraud in the ships store operations should report it to whom?

A

CO

129
Q

Procedures to handle losses resulting from wrong doings are listed in what publication?

A

NAVSUP P-487

130
Q

Coffee Bars should include what type of service?

A

Basic

131
Q

The retail price set for any item produced must include what?

A

The cost of all ingredients which is used to make up the finished product (container, spoon, napkin, etc).

132
Q

Retail process should be ______ than comparable products ashore

A

Cheaper

133
Q

Coffee bar sales will be collected or recorded on what device?

A

K22

134
Q

Gross profit from Coffee Bars should be within what range?

A

50%-80%

135
Q

Coffee Bars are what type of store?

A

9100 NON-EPOS

136
Q

When an item is needed in the coffee bar, the case pack will be broken out to the store, but charged as what?

A

Cost of Operations-Retail

137
Q

Where in the NAVSUP P-487 can you find the Coffee Bar Cost Cards?

A

Appendix E

138
Q

You can calculate your profits on one of what 2 ways?

A

Paper form or electronic spread sheet

139
Q

How often should entries for profit calculations be made?

A

Daily

140
Q

During audit, how can management determine if the operation is operating within the acceptable range?

A

By comparing the total profit as shown on the profit generator sheet against the total of the cost of ops-retail divided by total sales.

141
Q

All inventories for coffee bars will be received in what location?

A

Bulk Storeroom

142
Q

Example of items to be inventoried in Coffee bar?

A

Napkins, cups, stir sticks, or gallon containers

143
Q

Breakouts to the coffee bar should be what type of quantity?

A

a. Case pack or gallons

b. Lowest amount to sustain operations

144
Q

If you sell items such as cookies or muffins, what must be done at the end of each day to prevent theft or loss of those items?

A

Inventory and Break the items back to bulk

145
Q

Retail Items, other than coffee, will show up as what on the Back of 153 Report?

A

Cost of sales and collections for all sales. (should be ignored when computing gain or loss)

146
Q

How often will Medical conduct a sanitation inspection on the coffee bar?

A

On a regular basis

147
Q

What requirement must be met prior to being assigned to the Coffee Bar?

A

Medical review

148
Q

What type of food may be sold at a coffee bar?

A

Packaged food

149
Q

Coffee may be dispensed into personal cups as long as they hold what requirement?

A

If proper dispensing containers are used to avoid any contamination between the customer’s cup and coffee bar dispensing equipment.

150
Q

INCONUS, Coffee bar supplies may be ordered from where?

A

S-1

151
Q

Overseas, Coffee bar supplies may be ordered from what location?

A

Prime vendors, if available.

152
Q

Based on the sales history of each item, what document is used to show what items that need to be broke out from the Bulk Store room?

A

The ROM breakout recommendation report

153
Q

Breakouts and break backs involve the movement of stock between what 2 spaces?

A

Bulk storeroom and sales outlet

154
Q

Who is required to sign the NAVSUP 973 after it has been prepared and printed?

A

The records keeper

155
Q

Who is responsible for the picking, packing and delivery of stock from that location?

A

Transferring custodian (not always the bulk custodian)

156
Q

Who is responsible for the accurate receiving of stock at that location?

A

Receiving custodian

157
Q

Breakouts and break backs will be documented on what form?

A

NAVSUP 973

158
Q

The ROM system automatically assigns the ___ ___ number for each breakout?

A

Next Available

159
Q

At what time will the breakout numbers restart?

A

At the beginning of the accounting period

160
Q

When signing the NAVSUP 973, the responsible custodian is clarifying what on the delivery?

A

The accuracy

161
Q

Once the NAVSUP 973 is confirmed, it will be filed where?

A

RR1 file

162
Q

If a discrepancy exists between quantities transferred and received, an immediate spot inventory of the item concerned will be taken where?

A

Bulk storeroom

163
Q

PDTs are used to conduct what 3 uses for breakouts, break backs, and inventories?

A

a. UPC maintenance
b. Record stock numbers
c. Quantities

164
Q

What type of information is shown on the PDT?

A

a. Name of item

b. Stock number (does not show price)

Retail Service Specialists NWAE STUDY MATERIAL (21 decks)

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