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Retail Service Specialists NWAE STUDY MATERIAL > Organization > Flashcards

Organization Flashcards

1
Q

What is the purpose of the Ship Store?

A

-To Promote Good Morale
-To Provide Services Necessary in Day- to –Day Living
-A Convenient and reliable source for obtaining articles at a savings that are necessary for health, comfort or convivence
-Provide funds sales profits that are used for Naval personnel recreation

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2
Q

The instructions and procedures described in what publication apply to Ship’s Store afloat?

A

NAVSUP P-487

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3
Q

What provides technical guidance and administration Assistance to Ships Store under the authority delegated by the Naval Supply System Command?

A

Navy Exchange Service Command (NEXCOM)

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4
Q

What functions does DFAS Perform?

A
  • Audit Returns
  • Maintain Files and Reconcile documents for Receipt from Purchase and Receipts from OSO
  • Reconcile Cash Reported in Returns
  • Pay Dealers Bills
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5
Q

What provides technical Assistance and Guidance to forces Afloat in order to improve the performance of Ship’s Store Operations?

A

Fleet Assistance Teams (FAT)

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6
Q

The Fleet Assistance Teams are made up of what Pay Grades?

A

E7, E8, and E9

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7
Q

Where is NEXCOM Headquarters Located?

A

Virginia Beach, Virginia

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8
Q

Fleet Assistance Teams Are Located where?

A
  • FLC Norfolk, VA
  • FLC Jacksonville, FL (Mayport Detachment)
  • FLC San Diego, CA
  • FLC Yokosuka, Japan
  • FLC Pearl Harbor, HI
    -FLC Rota, Spain
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9
Q

Ships must contact who when desiring a Fleet Assist Team Visit?

A

The appropriate Fleet assist Team

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10
Q

Urgent Requests for assistance may be made how?

A

-Electronic Mail (EMAIL)
- Official Mail
- Telephone

When approved by SUPPO

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11
Q

How often shall units with retail operations coordinate a Full Managment Review with Fleet Assist Teams?

A

Every 24 Months

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12
Q

Assistance Visits will normally be scheduled for a period of how many days?

A

2 to 5 Days

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13
Q

Assistance visits should be requested how many months before an overhaul?

A

18 months

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14
Q

For emergency requirements at least how many days before an overhaul?

A

120 days

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15
Q

Who is responsible for the performance of all divisions In the Supply Department?

A

Supply Officer

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16
Q

The Supply Department organization aboard individual ships varies according to what?

A

-Mission
-Physical Characteristics
-Complement of the ship

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17
Q

What are the Four Functions of Supply?

A
  • Records and Returns
  • Storage
  • Sales Outlets
  • Service Activities
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18
Q

In no case will personal assigned to or having access to sales outlets or bulk storeroom be assigned the duties of what?

A

Records keeper (Maintaining office records)

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19
Q

This is known as the operation of a sales outlet or bulk storeroom by more than one person?

A

Multiple Accountable Space Operators

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20
Q

This is known when the same person may be placed in charge of sales/service outlet and the bulk storeroom.

A

Multiple Responsibility Operations

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21
Q

What is defined as the obligation to render an accounting of property and funds, including returns. The obligation is imposed upon an officer who is charged by law, lawful order, or regulation with the responsibility for keeping accurate records of public funds or property?

A

Accountability

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22
Q

AN EXAMPLE OF ACCOUNTABILITY

A

The officer assumes a public trust that such funds or property shall be used only for purposes authorized by law or regulation. The property or funds does not have to be in the officer’s physical possession.

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23
Q

This obligation is placed upon an individual by law, lawful order, regulation or customs of the service to exercise custody, care protection, and keeping of property, records, or funds entrusted to their possession or under their supervision.

A

Responsibility

24
Q

AN EXAMPLE OF RESPONSIBILITY

A

In case of fire, shipwreck, or other disaster, it is the duty or every Sales Officer to secure and preserve the public money, papers, and property in the order of their importance as circumstances permit.

25
Q

Subordinates who fail to carry out assigned responsibilities properly may be punished under what articles of the UCMJ?

A

Article 92,108, &132

26
Q

Who will designate the CCA in writing?

A

Sales Officer

27
Q

In what file will the letter of assignments be maintained in?

A

WF-3 (Correspondence File)

28
Q

The Supply Officer and Sales Officer are directly responsible to what personal for exercising fitting and proper supervisory and advisory controls over all ship’s store functions?

A

Commanding Officer

29
Q

The Customer Service Manager takes care of what following?

A
  • Refunds
  • Conduct Price Overrides
  • (No Letter of Assignment is Required)
30
Q

Who provides the policy and procedures used by the Fleet Assist Team?

A

NEXCOM

31
Q

What determines the length of a Fleet Assist Team visit?

A

Type of ship
Extent of Ship’s store operations

32
Q

What information should be included on requests for FAT assist visits?

A

2 or more convenient time periods for assist visits
Location of the ship during the periods

33
Q

What information should be provided to FAT during pre-deployment visits?

A

-Information on 1Qcognizance items
-Information on vendor control
- Information on endurance loading

34
Q

Assistance is provided in the following for sales outlets:

A

-Modernization planning.
- Merchandising promotion including layout, display,
and signing.
- Merchandising planning including stock control
review, model stock plans, and disposition of
excess stocks.
-Pricing procedures.
- Accounting records, returns, and bill payment.
- Internal operating procedures.
- Internal controls including Navy Cash or cash
handling procedures, security of spaces, and
receipt and inspection procedures.
- Procurement assistance including purchasing
procedures, contract administration procedures,
vendor relations, and merchandise quality
assurance.
- Training.
- Periodic review of Ships Store operations including
identification of potential problem areas.

35
Q

Assistance is provided in the following for service Activities:

A

-Job instruction and Personnel Qualification
Standards (PQS) training programs.
-Work scheduling and control.
- Equipment operations and maintenance (with
minor repairs as necessary).
-Safety and sanitation.

36
Q

With whose permission may senior enlisted personnel be assigned as assistants to SUPPO?

A

-TYCOM
-NEXCOM (Ship’s Store Program)

37
Q

Who assigns personnel to assist the Sales Officer?

A

Commanding Officer

38
Q

Who determines the degree of service necessary for the assignment of the Ships Store personnel?

A

Commanding Officer

39
Q

What criteria does the Commanding Officer use to assign personnel to the Ship’s Store?

A

-Type of Operation
-Degree of service the Commanding Officer considered necessary for morale

40
Q

Who shall make all assignments to positions of responsibility within the Ships Store?

A

Sales Officer

41
Q

What reason shall personnel be denied access to sales outlets, bulk storerooms, or holding locations?

A

If they are assigned the duties of maintaining Office Records

42
Q

Why would more than one person be authorized to operate a sales outlet, bulk storeroom, or holding location?

A

To allow for improved Customer Service

43
Q

Who are personnel in charge of sales outlets and service activities responsible to?

A

Sales Officer

44
Q

Who may assign responsibilities and may establish the minimum controls necessary to protect government material and funds?

A

SUPPO

45
Q

How should SUPPO provide duties and responsibilities for each billet?

A

In writing

46
Q

How often should spaces and operations be inpected?

A

Daily

47
Q

What information should be included in the CCA Letter of Assignment?

A

-Duties and Limitations
-Effective Date
-The person relieved (if any)

48
Q

Where should the CCA Letter of Assignment be filed when the person is relieved?

A

Retained Returns

49
Q

What role in ROM also requires and letter of assignment?

A

Collection Agent (CCA)

50
Q

Who makes all assignments to positions of responsibility within the Ships Store?

A

Sales Officer

51
Q

When the Sales Officer is relieved, with the approval of the Commanding Officer, who must take possession of the safe and official keys?

A

SUPPO

52
Q

Upon relief of the accountable person, who shall appoint an Inventory Board of no fewer than two persons to take inventory of Ship’s Store funds?

A

Sales Officer

53
Q

If the the Sales officer is detached from the ship for cause, who should be notified to take action to provide a qualifed officer backfill?

A

Navy Personnel Command

54
Q

What is the responsibility of the Inventory Board?

A

To take an inventory of all public funds and property for which the relieved person was accountable

55
Q
A

Retail Service Specialists NWAE STUDY MATERIAL (21 decks)

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