Resource

Question 1

Maslow’s Hierarchy of Needs

Answer 1

Lower level must be fulfilled before going to next level

1. Physiological, 2. Safety, 3. Social, 4. Esteem, 5. Self-Actualization

Question 2

Herzberg’s Hygiene Theory

Answer 2

hygiene factors do not cause satisfaction, but not having them could cause dissatisfaction

Question 3

McClalland’s Theory of Needs

Answer 3

people are motivated by either achievement, affiliation, or power

Question 4

McGregor’s Theory X-Y

Answer 4

X managers (authoritarian) believe people dislike work and employees must be watched closely. Y managers (participatory) believe people are self-motivated and can be trusted to work hard on their own

Question 5

Expectancy Theory

Answer 5

employees are motivated by expectation of realistic positive outcomes and rewards

Question 6

Responsibility Assignment Matrix (RAM)

Answer 6

grid showing relationship between work packages and team members

Question 7

RACI Chart

Answer 7

Type of RAM; Responsible, Accountable, Consult, Inform

Question 8

Forms of Power

Answer 8

Formal/Legitimate (based on position or title)
Expert (SME; based on expertise)
Reward (carrot method)
Referent (based on respect)
Punishment (the stick method)

Question 9

Tuckman Ladder

Answer 9

Forming, Storming, Norming, Performing, Adjourning

Question 10

Conflict Resolution Techniques

Answer 10

Collaborating/Problem Solving (win-win)
Compromising (both parties make sacrifices)
Force/Direct (win-lose)
Smoothing/Accommodating - agree on certain areas, but ignore main issue (lose-lose)
Withdraw/Avoid (lose/lose)

Question 11

9.1 Plan Resource Mgmt Description, Inputs, and Outputs

Answer 11

how to acquire and manage human and physical resources

charter, PM plan: qual mgmt plan, scope baseline, proj schedule, req’ts doc, risk register, stake register

resource mgmt plan, team charter

Question 12

9.2 Estimate Activity Resources Description, Inputs, and Outputs

Answer 12

estimating team resources, material, and equipment

Resource mgmt plan, scope baseline,

resource requirements, basis of estimates, resource breakdown structure

Question 13

9.3 Acquire Resources Description, Inputs, and Outputs

Answer 13

obtaining team members, facilities, equipment, materials, supplies to complete the proj

PM plan, proj docs

physical resource assignments, proj team assignments, resource calendars

Question 14

9.4 Develop Team Description, Inputs, and Outputs

Answer 14

improving team interaction and overall team environment

PM plan, proj docs

Team Performance Assessments

Question 15

9.5 Manage Team Description, Inputs, and Outputs

Answer 15

tracking team member performance, feedback, resolving conflict

PM Plan, Proj docs, reports, assessments

change requests, plan updates

Question 16

9.6 Control Resources Description, Inputs, and Outputs

Answer 16

resources are available as planned, monitor planned vs actual, and taking corrective actions

PM Plan, Proj docs, work perf data, agreements

Work performance information