Reports And Complaints Procedure Flashcards
What are the 8 stages of reporting incidents and accidents ?
8 stages of reporting incidents and accidents are ;
1. Detect incident or accident
2.record incident or accident
3.report incident or accident to relevant person
4.classify incident or accident according to the type and severity of
5.Prioritise issues for appropriate actions
6.propose preventative measures
7.implement changes to working practices
8.monitor effectiveness of changes in preventing future incidents
What are some barriers to incident reporting ?
Barriers to incident reporting are ;
-the incident or accident is seen as not important at the time
-the incident form is too long or requires too much detail
-care staff have other more pressing duties
-staff may not know about reporting procedures
-it may be difficult to access the person who needs to receive the incident / accident report
-there may be pressure from managers not to report incidents and accidents
What are common problems with evidence in accident reports ?
Common problems with evidence in reports include ;
-inconsistent witness statements
-lack of detail in statements
-poor recall of events
-written evidence that conflicts with other styles of evidence such as CCTV or voice recordings
-low standards of written English
What are 4 key points about complaints procedures ?
4 key points about complaints procedures include ;
-All care settings must have them in place
-All care settings must enable service users to access and use them
-They are checked when care providers are inspected
-They can lead to service improvements
What do service users have the right for regarding complaints procedures ?
Service users have the right for ;
-complaints to be dealt with within an appropriate time frame
-complaints to be taken seriously
-full and thorough investigations of concerns raised
-information about the outcomes of investigations into their complaint
