Monitoring care externally

Question 1

How can care be monitored externally through inspections ?

Answer 1

-analysis of internal data and trends , for example of health outcomes
-investigation of complaints
-observations of service delivery
-collection of service user feedback
-interviews with staff

Question 2

How can care be monitored externally through criminal investigations ?

Answer 2

-are pursued where sexual ,physical , financial , emotional abuse is suspected
-follow referals to the police
-may lead to suspension or dismissal of care workers following an investigation