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BLETC 223 > Report Writing & IPC > Flashcards

Report Writing & IPC Flashcards

1
Q

What are three types of incident reports?

A

1) Initial Report
2) Progress/Supplemental Report
3) Closing Report

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2
Q

There are specific general qualities found in a good report. These qualities are:

A 
Accuracy
Conciseness
Clarity
Legibility
Objectivity
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3
Q

A good report should answer the following:

A 
Who
What
When
Where
Why (If Possible)
How
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4
Q

When writing the narrative of the report, the officer should organize the information in either what two types of order?

A

Chronological
OR
Categorical

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5
Q

All police reports should be written using _____ person and _____ voice.

A

First

Active

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6
Q

The agency ID number is the ORI assigned to the agency by ______.

A

GCIC, which is managed by GBI

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7
Q

What provides for public access to LE records?

A

The Georgia Open Records Act
* However, OCGA 50-18-72, gives LE the discretion to withhold investigative records (other than initial incident or arrest report) during a pending investigation or prosecution

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8
Q

The transmission of an idea from the mind of one person to the mind of another with mutual understanding.

A

Communication

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9
Q

Successfully communicating with another person is _________.

A

Interpersonal Communication

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10
Q

What serves as the “rules of the road” for effective communication?

A

Ethics

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11
Q

What are three main elements of communication?

A

Message Intended
Message Sent
Message Received

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12
Q

What are the 5 basic components of interpersonal communication?

A 
Encoding
Sending
Receiving
Decoding
Feedback
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13
Q

What 3 elements help convey a message in verbal communication

A

Tone
Pitch
Volume

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14
Q

93% of communication is ______.

A

Non-Verbal

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15
Q

List some examples of paralanguage.

A 
Facial Expressions
Hand Motions
Style of Dress
Body Posture
Style of Haircut
How we drive
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16
Q

What component of communication allows participants in a conversation to verify and confirm critical information, and complete the loop of understanding.

A

Feedback

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17
Q

Effective communicators use _____ & _____ techniques to convey messages that can be received in a way that most closely matches the sender’s intent.

A

Verbal & Non-Verbal

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18
Q

The study of spatial requirements of humans and animals and the effects on behavior, communication, and social interaction.

A

Proxemics

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19
Q

Give some examples of barriers to effective communication.

A 
Communication skills
Poor attitudes
Differing values
Different proxemics
Prejudice
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20
Q

The ability to understand another person’s condition from his/her perspective and is an important communication skill that can affect the way we listen.

A

Empathy

21
Q

What are some behavioral cues that influence how messages are sent and received when communicating?

A

Facial Expressions
Body Language
Gestures

22
Q

Name some selective listening habits that are bad and communicators should avoid.

A

Typecasting
Second Guessing
Making Assumptions

23
Q

Effective communicators use active listening habits to ensure clear communication. Give some examples:

A

Making eye contact
Separating information from emotion
Asking clarifying questions

24
Q

When writing a report, paint a picture that is based upon facts. Don’t use:

A

Jargon or words that are not understood.

25
Q

What is the biggest barrier in regards to Officer interpersonal communications?

A

Attitude

26
Q

What is the best way for an officer to gain public confidence and trust?

A

Professionalism

27
Q

Incident reports should be based on:

A

Facts

28
Q

To avoid ignorance, Peace Officers should:

A

Educate themselves

29
Q

Conflict between two groups of people is known as:

A

Prejudice (racism)

30
Q

Learned behavior is characterized by…

A

Prejudice

31
Q

Mislaid property documentation =

A

Supplemental

32
Q

The ability to see, hear, or become aware of something through the senses or the way in which something is regarded, understood, or interpreted.

A

Perception

33
Q

Past Experience + Observation =

A

Perception

34
Q

Preconceived opinions that are NOT based on reason or actual experience.

A

Prejudices

35
Q

Law Enforcement Officers must recognize his/her own ________ and take _______ to prevent them from affecting their perception or decision making.

A

Prejudices

Proactive Steps

36
Q

If a stolen or lost item is found and being returned to the owner, the officer should require the owner to verify ownership by describing the items, supplying the serial number, and giving info that clearly establishes ownership. What must then be completed by the Officer?

A

A supplemental report must be completed indicating to whom the item was returned, and the steps that was taken to verify ownership.

37
Q

Vehicle descriptions can be obtained using the acronym CYMBALS. What does this stand for?

A 
Color
Year
Make & Model
Body Style
All additional info
License tag number
State
38
Q

Moral principles that govern a person’s or group’s behavior.

A

Ethics defined.

39
Q

Triggers that cause an individual to respond in a particular way and can either support the message or damage the message by distracting and misleading the participants.

A

Cues

40
Q

Information that is unrelated to the message and which disturbs or interrupts the communication is called ____.

A

Noise

41
Q

Two of the most common causes of prejudice are ______ & ______.

A

Fear

Ignorance

42
Q

The belief in the inherent superiority of one’s own ethnic group or culture.

A

Ethnocentrisim

43
Q

What are the 3 major influences on your personality development?

A

Biological
Unique experiences
Cultural influences

44
Q

The fact or state of belonging to a social group that has a common national or cultural tradition.

A

Ethnicity defined

45
Q

Each of the major divisions of humankind, having distinct physical characteristics.

A

Race defined

46
Q

Barriers to effective communication include:

A 
Difference in communication skills
Poor attitudes
Differing values
Different proxemics
Prejudice
47
Q

All people deserve to be treated with ______& ______.

A

Dignity

Respect

48
Q

Always be courteous & professional. When initiating a contact, always start by saying:

A

Your name
Agency
Reason for the contact

BLETC 223 (17 decks)

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