Quiz 4 Models v2 Flashcards
Model for coaching / mentoring (Whittleworth and Gilbert)
OSCAR
Outcome
Situation
Choices
Actions
Review
a thinking strategy to explain a process, framework, or phenomenon.
Model
Means for achieving an outcome, output, result or project deliverable
Method
can be a template, document, output, or project deliverable
Artifact
Focuses on competence and commitment as key variables in determining leadership style (Ken Blanchard)
Situational Leadership
Focuses on how the senders and receivers backgrounds affect the interpretation of a message (Browaeys and Price)
Cross cultural communication
Effectiveness of communication channels, notion of media richness and 4 characteristics (Alistair cockburn)
Core concept - Media Richness
Gap between what a user intends to do and what the system actually allows/supports them to do
Gulf of Execution
Gap between what the system does and how easy it is for the user to understand or interpret it
Gap of Evaluation
Motivational and Hygiene factors: Who ?
Frederick Herzberg
Motivational = work content
Hygiene - work conditions/environment
Motivational = create satisfaction
Hygiene = prevent dissatisfaction
three intrinsic motivators by who and what (AMP)
Pink
Autonomy
Mastery
Purpose
Theory of needs who and what (APA)
McClellan
Achievement
Power
Affiliation
Assumes people are lazy only work for money.
Not ambitious
Top down controlling management style
Common in labor intensive or hierarchical environments
What theory and who
Theory X
McGregor
what theory and who
Assumes people are naturally motivated to work well
Enjoy taking initiatives, seek purpose
Management style is coaching based, encourages creativity and collaboration.
Seen in creative or knowledge based work places
Theory Y
McGregor
what theory and whos view point for which one
Work as a path to self realization and higher meaning
motivation is driven by values and purpose
management should cultivate meaning and insight
Focus on employee well being and family life balance
Encourages long term employment and high morale
management style promotes high productivity, satisfaction, and trust
Theory Z
Abraham Maslow is first 3
William Ouchi is 2nd 3
Hiatts 5 step model for sequential steps for personal change
ADKAR Model
Awareness
Desire
Knowledge
Ability
Reinforcement
Process for leading change (who)
Top down approach
8 steps
Kotter
Explains how individuals emotionally respond to and move through change
Satir’s change model 6 stages
Focuses on psychological process people go through during change
Bridges transition model 3 stages
Decision making tool that categorizes problems base on relationship between cause and effect
Cynefin framework (Snowden) 5 decision problem / contexts
focuses on project complexity using two dimensions
Stacey matrix
5 stages to Tuckman Ladder (FSNPA)
Forming
Storming
Norming
Performing
Adjourning
Team performance model 7 steps
Drexler / Sibbet
Conflict model
Thomas-Kilman 6 management styles
