Quiz 4

Question 1

Primary stakeholders of an organization include:

Answer 1

• Employees
• Customers
• Investors and shareholders
• Suppliers

Question 2

The model for evaluating a company’s CSR uses four criteria:

Answer 2

Economic, legal, ethical, and discretionary

Question 3

A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making it difficult to distinguish right from wrong, is considered

Answer 3

An ethical dilemma

Question 4

Statements that define fundamental values and reference organizational responsibilities, products and employees are often called

Answer 4

Principle-based

Question 5

____ is purely voluntary and is guided by the organization’s desire to make social contributions not mandated by economics, laws, or ethics.

Answer 5

Discretionary responsibility

Question 6

The _____ refers to measuring an organization’s social performance, its environmental performance, and its financial performance.

Answer 6

Triple bottom line

Question 7

Any group within or outside the organization that has a stake in the organization’s performance is called

Answer 7

A stakeholder

Question 8

Disk Replacement Services has just completed a procedure manual to handle employee grievances. One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently. Disk Replacement operates on

Answer 8

The procedural justice approach

Question 9

A code of _____ is a formal statement of the company’s values concerning ethics and social issues.

Answer 9

Ethics

Question 10

Which approach is the ethical concept that moral behaviors produce the greatest good for the greatest number?

Answer 10

Utilitarian

Question 11

The relationship between social responsibility and financial performance has been shown to be

Answer 11

Positive

Question 12

The triple bottom line refers to measuring an organization’s social performance, its environmental performance, and its performance

Answer 12

Financial

Question 13

The _____ approach refers to the ethical concept that moral decisions are those that best maintain the rights of those people affected by them.

Answer 13

Moral-rights

Question 14

With a philosophy of _____, managers weave environmental and social concerns into every strategic decision, revise policies and procedures to support these efforts and goals.

Answer 14

Sustainability

Question 15

The concept that the party responsible should compensate individuals for the cost of their injuries is referred to as

Answer 15

Compensatory justice

Question 16

Robbie’s Robots decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was best for the total corporation. This is an example of the

Answer 16

Utilitarian approach

Question 17

What type of a stakeholder would a nature conservation group be for a paper manufacturing company?

Answer 17

Special interest group

Question 18

Human beings have fundamental rights and liberties that cannot be taken away by another individual’s decision. This ethical decision-making approach is known as the

Answer 18

Moral-rights approach

Question 19

_____ includes behavior that is not always codified into law and may actually not serve an organization’s economic interests.

Answer 19

Ethical responsibility

Question 20

What are examples of special interest groups?

Answer 20

• Professional associations
• Trade associations
• Political action committees
• Consumerists

Question 21

A ____ is any group or person within or outside the organization that has some type of investment or interest in the organization’s performance and is affected by the organization’s actions.

Answer 21

Stakeholder

Question 22

____ refers to the obligation of organizational managers to make choices and take actions that will enhance the welfare and interest of society, as well as the organization.

Answer 22

Corporate social responsibility

Question 23

_____ refers to the concept that different treatment of people should not be based on arbitrary characteristics.

Answer 23

Distributive justice

Question 24

The ethical decision approach that requires persons to be guided by standards of equity, fairness and impartiality is the

Answer 24

Justice approach

Question 25

What is the concept that rules should be clearly stated and consistently and impartially enforced?

Answer 25

Procedural justice