Quiz 12

Question 1

Which of the following are high-level needs, according to Herzberg, and include achievement, recognition, responsibility, and opportunity for growth?

1) Hygiene factors
2) Extrinsic factors
3) Motivators
4) Dissatisfiers
5) All of these

Answer 1

3) Motivators

Question 2

A(n)_____ is an example of an intrinsic reward.

Answer 2

Employee’s feelings of self-worth

Question 3

Which of the following theories emphasize the needs that motivate people?

1) Content
2) Contingency
3) Reinforcement
4) Process
5) Situational

Answer 3

1) Content

Question 4

_____ theory deals with employee’s perception of fairness.

Answer 4

Equity

Question 5

Carla’s subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee:

Answer 5

Engagement

Question 6

A high need for _____ is associated with successful attainment of top levels in the organizational hierarchy, according to McClelland.

Answer 6

Power

Question 7

A(n)_____ refers to a reward given by another person.

Answer 7

Extrinsic reward

Question 8

_____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

Answer 8

Job rotation

Question 9

_____ describe the most basic human physical needs, including food, water and oxygen.

Answer 9

Physiological needs

Question 10

According to Maslow, the highest order needs are:

Answer 10

Self-actualization needs.

Question 11

Which of the following is an example of a process theory of motivation?

1) Two-factor theory
2) ERG theory
3) Acquired needs theory
4) Need hierarchy theory
5) Equity theory

Answer 11

5) Equity theory

Question 12

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by:

Answer 12

Extrinsic rewards

Question 13

Alderfer referred to the needs for physical well being as _____ needs.

Answer 13

Existence

Question 14

Which of the following theories places an emphasis on behavior and its consequences?

1) Reinforcement theory
2) Need hierarchy theory
3) ERG theory
4) Equity theory
5) Two-factor theory

Answer 14

1) Reinforcement theory

Question 15

Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of:

Answer 15

Positive reinforcement

Question 16

Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Neil is motivated by which category of needs?

Answer 16

Esteem

Question 17

_____ is power sharing, or the delegation of power or authority to subordinates in an organization.

Answer 17

Empowerment

Question 18

In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous.

Answer 18

Goal specificity

Question 19

A recent study from the U.S. Department of Labor shows that the top reason that people leave their jobs is because they:

Answer 19

Don’t feel appreciated

Question 20

_____ occurs when an individual sees others perform certain behaviors and get rewarded for them.

Answer 20

Vicarious learning

Question 21

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student’s grade. Based on the above, the professor’s actions are consistent with which of the following reinforcement techniques

1) Avoidance learning
2) Negative reinforcement
3) Positive reinforcement
4) Rewards enhancement
5) Punishment

Answer 21

5) Punishment

Question 22

Which motivation theory proposes that needs must be satisfied in sequence?

Answer 22

Hierarchy of needs theory

Question 23

Karen is a first line supervisor at Wolfs, Inc. She wishes to increase her employee’s opportunities for growth and learning. Which of the following techniques should she use?

1) Job rotation
2) Job enrichment
3) Positive reinforcement
4) Continuous
5) Job enlargement

Answer 23

2) Job enrichment

Question 24

In goal-setting theory, _____ refers to the idea that employees have to “buy into” the goals.

Answer 24

Goal acceptance

Question 25

Which of the following theories concern the thought processes that influence behavior?

1) Content
2) Maslow’s
3) Reinforcement
4) Needs
5) Process

Answer 25

5) Process

Question 26

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

Answer 26

Vicarious learning

Question 27

The delegation of power and authority to subordinates is referred to as:

Answer 27

Empowerment

Question 28

Jeff and Rob have a difficult time getting along at work. Most days, Jeff spends a lot of time cracking jokes and goofing off, while Rob constantly nags him and tells him to act like a grownup. On days when Jeff is more reserved, Rob does not nag him, hoping that this will result in improved behavior down the road. This is an example of which form of behavior modification?

Answer 28

Avoidance learning

Question 29

_____ is a situation in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization.

Answer 29

Engagement

Question 30

Which of the following is the arousal, direction, and persistence of behavior?

1) Motivation
2) Rewarding behavior
3) Commitment
4) Behavior modification
5) Satisfaction

Answer 30

1) Motivation

Question 31

Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow’s leaders. Sally is motivated by:

Answer 31

Intrinsic rewards.

Question 32

Which of the following theories focuses on changing or modifying employees’ on-the-job behavior through the appropriate use of immediate rewards and punishments?

a. Reinforcement theory
b. ERG theory
c. Hierarchy of needs theory
d. Experiential learning theory
e. Content theory

Answer 32

a. Reinforcement theory

Question 33

Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?

a. Safety needs
b. Compensation needs
c. Physiological needs
d. Esteem needs
e. Self-actualization needs

Answer 33

b. Compensation needs

Question 34

Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say he is motivated by:

Answer 34

Relatedness needs.

Question 35

According to Herzberg, _____ is an example of a hygiene factor.

Answer 35

Pay

Question 36

_____ have the greatest impact, according to Herzberg, on job satisfaction.

Answer 36

Motivators

Question 37

Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her:

Answer 37

Need for power

Question 38

Which of the following is based on the relationships between effort, performance, and outcomes?

a. Equity theory
b. Expectancy theory
c. Reinforcement theory
d. Two-factor theory
e. ERG theory

Answer 38

b. Expectancy theory

Question 39

A job design that incorporates achievement, recognition, and other high-level motivators into the work is referred to as:

Answer 39

Job enrichment

Question 40

_____ is the extent to which doing the job provides information back to the employee about his or her performance.

Answer 40

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