Quiz 12 Flashcards
Which of the following are high-level needs, according to Herzberg, and include achievement, recognition, responsibility, and opportunity for growth?
1) Hygiene factors
2) Extrinsic factors
3) Motivators
4) Dissatisfiers
5) All of these
3) Motivators
A(n)_____ is an example of an intrinsic reward.
Employee’s feelings of self-worth
Which of the following theories emphasize the needs that motivate people?
1) Content
2) Contingency
3) Reinforcement
4) Process
5) Situational
1) Content
_____ theory deals with employee’s perception of fairness.
Equity
Carla’s subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee:
Engagement
A high need for _____ is associated with successful attainment of top levels in the organizational hierarchy, according to McClelland.
Power
A(n)_____ refers to a reward given by another person.
Extrinsic reward
_____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.
Job rotation
_____ describe the most basic human physical needs, including food, water and oxygen.
Physiological needs
According to Maslow, the highest order needs are:
Self-actualization needs.
Which of the following is an example of a process theory of motivation?
1) Two-factor theory
2) ERG theory
3) Acquired needs theory
4) Need hierarchy theory
5) Equity theory
5) Equity theory
Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by:
Extrinsic rewards
Alderfer referred to the needs for physical well being as _____ needs.
Existence
Which of the following theories places an emphasis on behavior and its consequences?
1) Reinforcement theory
2) Need hierarchy theory
3) ERG theory
4) Equity theory
5) Two-factor theory
1) Reinforcement theory
Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of:
Positive reinforcement
Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Neil is motivated by which category of needs?
Esteem
_____ is power sharing, or the delegation of power or authority to subordinates in an organization.
Empowerment
In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous.
Goal specificity
A recent study from the U.S. Department of Labor shows that the top reason that people leave their jobs is because they:
Don’t feel appreciated
_____ occurs when an individual sees others perform certain behaviors and get rewarded for them.
Vicarious learning
One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student’s grade. Based on the above, the professor’s actions are consistent with which of the following reinforcement techniques
1) Avoidance learning
2) Negative reinforcement
3) Positive reinforcement
4) Rewards enhancement
5) Punishment
5) Punishment
Which motivation theory proposes that needs must be satisfied in sequence?
Hierarchy of needs theory
Karen is a first line supervisor at Wolfs, Inc. She wishes to increase her employee’s opportunities for growth and learning. Which of the following techniques should she use?
1) Job rotation
2) Job enrichment
3) Positive reinforcement
4) Continuous
5) Job enlargement
2) Job enrichment
In goal-setting theory, _____ refers to the idea that employees have to “buy into” the goals.
Goal acceptance
Which of the following theories concern the thought processes that influence behavior?
1) Content
2) Maslow’s
3) Reinforcement
4) Needs
5) Process
5) Process
At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:
Vicarious learning
The delegation of power and authority to subordinates is referred to as:
Empowerment
Jeff and Rob have a difficult time getting along at work. Most days, Jeff spends a lot of time cracking jokes and goofing off, while Rob constantly nags him and tells him to act like a grownup. On days when Jeff is more reserved, Rob does not nag him, hoping that this will result in improved behavior down the road. This is an example of which form of behavior modification?
Avoidance learning
_____ is a situation in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization.
Engagement
Which of the following is the arousal, direction, and persistence of behavior?
1) Motivation
2) Rewarding behavior
3) Commitment
4) Behavior modification
5) Satisfaction
1) Motivation
Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow’s leaders. Sally is motivated by:
Intrinsic rewards.
Which of the following theories focuses on changing or modifying employees’ on-the-job behavior through the appropriate use of immediate rewards and punishments?
a. Reinforcement theory
b. ERG theory
c. Hierarchy of needs theory
d. Experiential learning theory
e. Content theory
a. Reinforcement theory
Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?
a. Safety needs
b. Compensation needs
c. Physiological needs
d. Esteem needs
e. Self-actualization needs
b. Compensation needs
Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say he is motivated by:
Relatedness needs.
According to Herzberg, _____ is an example of a hygiene factor.
Pay
_____ have the greatest impact, according to Herzberg, on job satisfaction.
Motivators
Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her:
Need for power
Which of the following is based on the relationships between effort, performance, and outcomes?
a. Equity theory
b. Expectancy theory
c. Reinforcement theory
d. Two-factor theory
e. ERG theory
b. Expectancy theory
A job design that incorporates achievement, recognition, and other high-level motivators into the work is referred to as:
Job enrichment
_____ is the extent to which doing the job provides information back to the employee about his or her performance.
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