Quiz 1 Flashcards
Conceptual, human, and technical skills are important to which managerial level?
- Top Managers
- Middle Managers
- First-line Managers
- Non Managers
Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a
Theory Y Manager
By definition, an organization is considered _____ because it is made up of two or more people.
A social entity
The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of
Division of work
A “dairy farm” view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by
Human relations movement
A social entity that is goal-directed and deliberately structured is referred to as an
Organization
When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of
Organizing
A social group within an organization is part of the
Informal organization
Maslow’s hierarchy of needs started with
Physiological needs
Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function?
Planning
How an organization goes about accomplishing a plan is a key part of the management function of
Organizing
The nineteenth and early twentieth centuries saw the development of which management perspective?
Classical
The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.
Humanistic perspective
Frederick Taylor’s contributions were in the field of
Scientific Management
Who is considered the “father of scientific management.”
Frederick W. Taylor
What are the four functions of management?
- Planning
- Leading
- Organizing
- Controlling
Whereas scientific management focused on _____ , administrative principles approach focused on the _____.
Individual productivity; total organization
Which skills are most important at lower organizational levels?
Technical skills
The individual performer is a _____; whereas, the manager has to be a(n) _____.
Specialist; generalist
Which function is the use of influence to motivate employees to achieve organizational goals?
Leading
The human resources perspective of management links motivation theories with _____.
Employee tasks
The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as
Unity of direction
Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of
Leading
When Troy measures his employees’ performance and compares their performance against the goals he set for them, he is performing which of the functions
Controlling
Which perspective emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines?
Classical
Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed. Beth is a
Theory X Manager
Theory X and Theory Y was developed by
Douglas McGregor
A key finding in the Hawthorne studies was
Human relations increased productivity
What is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity?
The scientific management movement
Assigning responsibility for task accomplishment best describes which function of management?
Organizing
