Quiz 1

Question 1

Conceptual, human, and technical skills are important to which managerial level?

Answer 1

• Top Managers
• Middle Managers
• First-line Managers
• Non Managers

Question 2

Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a

Answer 2

Theory Y Manager

Question 3

By definition, an organization is considered _____ because it is made up of two or more people.

Answer 3

A social entity

Question 4

The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of

Answer 4

Division of work

Question 5

A “dairy farm” view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by

Answer 5

Human relations movement

Question 6

A social entity that is goal-directed and deliberately structured is referred to as an

Answer 6

Organization

Question 7

When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of

Answer 7

Organizing

Question 8

A social group within an organization is part of the

Answer 8

Informal organization

Question 9

Maslow’s hierarchy of needs started with

Answer 9

Physiological needs

Question 10

Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function?

Answer 10

Planning

Question 11

How an organization goes about accomplishing a plan is a key part of the management function of

Answer 11

Organizing

Question 12

The nineteenth and early twentieth centuries saw the development of which management perspective?

Answer 12

Classical

Question 13

The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.

Answer 13

Humanistic perspective

Question 14

Frederick Taylor’s contributions were in the field of

Answer 14

Scientific Management

Question 15

Who is considered the “father of scientific management.”

Answer 15

Frederick W. Taylor

Question 16

What are the four functions of management?

Answer 16

• Planning
• Leading
• Organizing
• Controlling

Question 17

Whereas scientific management focused on _____ , administrative principles approach focused on the _____.

Answer 17

Individual productivity; total organization

Question 18

Which skills are most important at lower organizational levels?

Answer 18

Technical skills

Question 19

The individual performer is a _____; whereas, the manager has to be a(n) _____.

Answer 19

Specialist; generalist

Question 20

Which function is the use of influence to motivate employees to achieve organizational goals?

Answer 20

Leading

Question 21

The human resources perspective of management links motivation theories with _____.

Answer 21

Employee tasks

Question 22

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as

Answer 22

Unity of direction

Question 23

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of

Answer 23

Leading

Question 24

When Troy measures his employees’ performance and compares their performance against the goals he set for them, he is performing which of the functions

Answer 24

Controlling

Question 25

Which perspective emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines?

Answer 25

Classical

Question 26

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed. Beth is a

Answer 26

Theory X Manager

Question 27

Theory X and Theory Y was developed by

Answer 27

Douglas McGregor

Question 28

A key finding in the Hawthorne studies was

Answer 28

Human relations increased productivity

Question 29

What is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity?

Answer 29

The scientific management movement

Question 30

Assigning responsibility for task accomplishment best describes which function of management?

Answer 30

Organizing