Quest Flashcards
What is quest?
An award given to a business in the leisure and recreation industry.
What is the first step to get quest?
Apply.
What is the second step to get quest?
Fill out a self assessment.
What is the third step to get quest?
Get a visit from advisor.
What is the fourth step to get quest?
Mystery guest.
What is the fifth step to get quest?
Formal assessment.
What is the sixth step to get quest?
Achieve award.
What is the seventh step to get quest?
Re-apply every three years.
What do they look for ?
Day to day operations, staff training, customer service, evaluation. (D,S,C,E) Daily Stress Causes Ebola.
What are the disadvantages of quest?
It is expensive, stresses out staff, customers don’t know or care what it is.
What are the advantages of quest?
Well trained staff, more efficient at their job can do more than one thing.
