Customer Service Excellence

Question 1

What is customer service excellence standard?

Answer 1

Customer Service Excellence aims to bring professional, high-level customer service concepts into common currency with every customer service by offering a unique improvement tool to help those delivering services put their customers at the core of what they do.

Question 2

What do they look for?

Answer 2

1. The organisation should have a clear idea about the quality standards that they are aiming to achieve.
2. These standards should be clearly communicated to the customer.
3. The organisation should continually monitor service delivery to ensure that the standards are being met.