Charter Mark

Question 1

What is charter mark?

Answer 1

An award granted to institutions for exceptional public service under the terms of the Citizen’s Charter.

Question 2

What are the criteria of charter mark?

Answer 2

1. Set standards and performs well.
2. Actively engage with customers, partners and staff.
3. Be fair and accessible to everyone and promote choice.
4. Continuously develop and improve
5. Use resources effectively and imaginatively
6. Contribute to improving opportunities and quality of life in the communities you serve.

Question 3

What are the disadvantages of charter mark?

Answer 3

Its expensive, stresses out staff, customers may not care they may feel pressured to give feedback which they may not like.

Question 4

What are the advantages of charter mark?

Answer 4

• It enables businesses to examine for themselves for how well they serve their customers.
• It gives businesses expert feedback that will point to further improvements in their customer service.
• It helps businesses to identify changes they need to make to keep current customers and to attract new ones.