QUALITY MANAGEMENT SYSTEMS

Question 1

In the Zhou Dynasty, specific gov’t depts. were created and given responsibility for?

Answer 1

• Production, Inventory, and Product Distribution
• Production and Manufacturing
• Formulating and executing quality standards
• Supervision and Inspection

Question 2

What was behind the success of the Pyramids?

Answer 2

• Good Design
• Consistent use of well-developed building methods and procedures
• Precise measuring devices

Question 3

Who served both as the manufacturer and inspector in Europe during the 5th-15th century?

Answer 3

Craftsperson

Question 4

What did craft guilds consist of? (MJA)

Answer 4

Masters, Journeymen, and Apprentices

Question 5

In the mid-18th century, who was the French gunsmith developed a system for manufacturing muskets to a standard pattern?

Who brought the idea to USA?

Answer 5

Honore Blanc; Thomas Jefferson

Question 6

Introduced the principles of Scientific Management and what year was it introduced?

Answer 6

Frederick W. Taylor; 1910

Question 7

______________ - Task of Planning

Answer 7

Managers and Engineers

Question 8

Supervisors and Workers - Task of ______________

Answer 8

Task of Execution

Question 9

__________ - Inspectors

Answer 9

Quality Assurance

Question 10

What was the primary means of Quality Control in the second industrial revolution?

Answer 10

Employing 100’s to 1000’s of inspectors

Question 11

Developed the Total Quality Practices

Answer 11

Henry Ford, Sr.

Question 12

In 1920, he ushered in the era of Statistical Quality Control and the use of Control Charts;

Answer 12

Walter Shewhard/ Shewhart

Question 13

Who introduced SQC techniques to the Japanese?

Answer 13

Joseph Juran and Dr. W. Edwards Deming

Question 14

The culture of continuous improvement is also known as _____

Answer 14

KAIZEN

Question 15

This was instituted in 1951 by the Union of Japanese Scientists and Engineers to reward individuals and organizations who meet stringent criteria for quality management practice:

Answer 15

Deming Prize

Question 16

What did Kaoru Ishikawa introduce?

Answer 16

seven tools of quality control
quality circles
ishikawa or fishbone or cause and effect diagram

Question 17

In ______, Philip B. Crosby published the book ____.

Answer 17

1979; Quality is Free

Question 18

in 1980, what changed the society’s attitude?

Answer 18

government safety regulations, product recalls, and rapid increase in product liability judgements

Question 19

Let the buyer beware was changed to?

Answer 19

Let the producer beware

Question 20

_____ was recognized as a key to worldwide competitiveness

Answer 20

Quality

Question 21

1984 - The US Gov’t. designated ____________ as the National Quality Month

Answer 21

October

Question 22

In 1985, what award did NASA announce?

Answer 22

Excellence Award for Quality and Productivity

Question 23

What year did Motorola introduce the concept of Six Sigma?

Answer 23

1986

Question 24

In 1987, the International Organization for Standardization issued the 1st issue of _____

Answer 24

ISO 9000

Question 25

In 1988, NIST introduced the ______________________ Award

Answer 25

Malcolm Baldridge National Quality (MBNQ) Award

Question 26

In 1989, this company is the 1st non-Japanese company to be awarded the Deming Prize for quality

Answer 26

Florida Power & Light

Question 27

Also in 1988, President Reagan established the ________________ and the ___________________ for government agencies (FQPA and P'sA)

Answer 27

Federal Quality Prototype Award; President's Award

Question 28

In 1991, the ______ is founded to recognize industry leaders for their success in turning strategy into action (EFQM)

Answer 28

European Foundation for Quality Management

Question 29

The 2nd issue of ISO 9001 was issued in what year?

Answer 29

1994

Question 30

What years were the 3rd, 4th, and 5th issues of ISO 9001 issued respectively?

Answer 30

2000, 2008, and 2015

Question 31

An integrated system of processes, procedures, and responsibilities for achieving quality policies and objectives of the organization

Answer 31

Quality Management Systems

Question 32

*Coordinated organizational processes that ensure quality

Answer 32

Quality Management

Question 33

*Planned activities to provide confidence that quality requirements are met

Answer 33

Quality Assurance

Question 34

*Inspection of implemented activities to ensure meeting of established criteria

Answer 34

Quality Control

Question 35

Core Elements of QMS (QQODPCCQD)

Answer 35

Quality Policy and Objectives Quality Manual Organizational Structures and Responsibilities Data Management Processes Customer Satisfaction Continuous Improvement Quality Instruments Document Control & Management

Question 36

Standardized Systems for managing QMS:

Answer 36

ISO 13485 ISO 9001 (International Automotive Task Force) IATF 16949 Total Quality Management Six Sigma Continuous Quality Improvement (CQI)

Question 37

what QMS standard was established in 1959?

Answer 37

US Department of Defense MIL-Q-9858 Standard

Question 38

in 1969, MIL-Q-9858 was revised into

Answer 38

NATO AQAP series of standards

Question 39

in 1974, ___________ was published

Answer 39

BS 5179

Question 40

BSI published ______________ in 1979

Answer 40

BS 5750

Question 41

Current version of ISO 9001 standard was established in

Answer 41

September 2015

Question 42

Benefits of QMS

Answer 42

● Meeting the customer’s requirements ● Meeting the organization’s requirements

Question 43

Additional Benefits of QMS (CCRFELIS)

Answer 43

● Controlled processes ● Consistent results ● Reduced wastes ● Flexibility ● Engaged staff ● Lowered costs ● Increased productivity ● Sense of accountability