QUALITY MANAGEMENT SYSTEMS Flashcards
In the Zhou Dynasty, specific gov’t depts. were created and given responsibility for?
- Production, Inventory, and Product Distribution
- Production and Manufacturing
- Formulating and executing quality standards
- Supervision and Inspection
What was behind the success of the Pyramids?
- Good Design
- Consistent use of well-developed building methods and procedures
- Precise measuring devices
Who served both as the manufacturer and inspector in Europe during the 5th-15th century?
Craftsperson
What did craft guilds consist of? (MJA)
Masters, Journeymen, and Apprentices
In the mid-18th century, who was the French gunsmith developed a system for manufacturing muskets to a standard pattern?
Who brought the idea to USA?
Honore Blanc; Thomas Jefferson
Introduced the principles of Scientific Management and what year was it introduced?
Frederick W. Taylor; 1910
______________ - Task of Planning
Managers and Engineers
Supervisors and Workers - Task of ______________
Task of Execution
__________ - Inspectors
Quality Assurance
What was the primary means of Quality Control in the second industrial revolution?
Employing 100’s to 1000’s of inspectors
Developed the Total Quality Practices
Henry Ford, Sr.
In 1920, he ushered in the era of Statistical Quality Control and the use of Control Charts;
Walter Shewhard/ Shewhart
Who introduced SQC techniques to the Japanese?
Joseph Juran and Dr. W. Edwards Deming
The culture of continuous improvement is also known as _____
KAIZEN
This was instituted in 1951 by the Union of Japanese Scientists and Engineers to reward individuals and organizations who meet stringent criteria for quality management practice:
Deming Prize
What did Kaoru Ishikawa introduce?
seven tools of quality control
quality circles
ishikawa or fishbone or cause and effect diagram
In ______, Philip B. Crosby published the book ____.
1979; Quality is Free
in 1980, what changed the society’s attitude?
government safety regulations, product recalls, and rapid increase in product liability judgements
Let the buyer beware was changed to?
Let the producer beware
_____ was recognized as a key to worldwide competitiveness
Quality
1984 - The US Gov’t. designated ____________ as the National Quality Month
October
In 1985, what award did NASA announce?
Excellence Award for Quality and Productivity
What year did Motorola introduce the concept of Six Sigma?
1986
In 1987, the International Organization for Standardization issued the 1st issue of _____
ISO 9000
In 1988, NIST introduced the ______________________ Award
Malcolm Baldridge National Quality (MBNQ) Award
In 1989, this company is the 1st non-Japanese company to be awarded the Deming Prize for quality
Florida Power & Light
Also in 1988, President Reagan established the ________________ and the ___________________ for government agencies
(FQPA and P’sA)
Federal Quality Prototype Award; President’s Award
In 1991, the ______ is founded to recognize industry leaders for their success in turning strategy into action (EFQM)
European Foundation for Quality Management
The 2nd issue of ISO 9001 was issued in what year?
1994
What years were the 3rd, 4th, and 5th issues of ISO 9001 issued respectively?
2000, 2008, and 2015
An integrated system of processes, procedures, and responsibilities for achieving quality policies and objectives of the organization
Quality Management Systems
*Coordinated
organizational processes
that ensure quality
Quality
Management
*Planned activities to
provide confidence that
quality requirements are
met
Quality
Assurance
*Inspection of implemented activities to ensure meeting of established criteria
Quality
Control
Core Elements of QMS (QQODPCCQD)
Quality Policy and Objectives
Quality Manual
Organizational Structures and
Responsibilities
Data Management
Processes
Customer Satisfaction
Continuous Improvement
Quality Instruments
Document Control & Management
Standardized Systems for managing QMS:
ISO 13485
ISO 9001
(International Automotive Task Force) IATF 16949
Total Quality Management
Six Sigma
Continuous Quality Improvement (CQI)
what QMS standard was established in 1959?
US Department of Defense MIL-Q-9858 Standard
in 1969, MIL-Q-9858 was revised into
NATO AQAP series of standards
in 1974, ___________ was published
BS 5179
BSI published ______________ in 1979
BS 5750
Current version of ISO 9001 standard was established in
September 2015
Benefits of QMS
● Meeting the customer’s requirements
● Meeting the organization’s requirements
Additional Benefits of QMS (CCRFELIS)
● Controlled processes
● Consistent results
● Reduced wastes
● Flexibility
● Engaged staff
● Lowered costs
● Increased productivity
● Sense of accountability
