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Leadership Final > Quality Control > Flashcards

Quality Control Flashcards

1
Q

What are the steps in quality control (7)?

A
  1. Establish control criteria
  2. ID the info relevant to the criteria
  3. Determine ways to collect the info
  4. Collect and analyze the info
  5. Compare collected info with established criteria
  6. Make a judgment about quality
  7. Provide information and, if necessary, take corrective action regarding findings
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2
Q

Quality control step 1

Establish ____

A

Control criteria

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3
Q

Quality control step 2

Identify what?

A

The information relevant to the criteria

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4
Q

Quality control step 3

Determine what?

A

Ways to collect the info

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5
Q

Quality control step 4

What to do with the info collected?

A

Collect and analyze the info

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6
Q

Quality control step 5

Compare the collected info with what?

A

Established criteria

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7
Q

Quality control step 6

Make what kind of judgment?

A

One about quality

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8
Q

Quality control step 7

What is the last step?

A

Provide info and if necessary take corrective action regarding findings

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9
Q

What are the 4 components of a quality control program to be effective?

A
  • Support from top level administration
  • Commitment by the organization in terms of fiscal and human resources
  • Quality goals reflect search for excellence rather than minimums
  • Process is ongoing (continuous)
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10
Q

Quality control program to be effective

Support from who?

A

Top level administration

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11
Q

Quality control program to be effective

Commitment from who and how?

A

The organization

In terms of fiscal and human resources

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12
Q

Quality control program to be effective

What do quality goals reflect?

A

Search for excellence rather than minimums

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13
Q

Quality control program to be effective

How is the process?

A

Ongoing (continuous)

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14
Q

Manager actions to stimulate staff RN in QI research

What appears to be especially critical when implementing or sustaining QI efforts?

A

Engagement of frontline staff

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15
Q

Manager actions to stimulate staff RN in QI research

T/F: It is impractical to expect full staff involvement throughout the quality control process

A

True

*but still have as many staff as possible to be involved in determining criteria/standards, reviewing standards, collecting data, and reporting

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16
Q

Manager actions to stimulate staff RN in QI research

Although it is impractical to expect full staff involvement throughout the quality control process…but it is still important to have as many staff as possible involved with what?

A
  • Determining criteria/standards
  • Reviewing standards
  • Collecting data
  • Reporting
17
Q

Manager actions to stimulate staff RN in QI research

Designate an individual to the patient safety officer…is this good?

A

This can be risky, as it creates the impression that responsibility of the quality care is not shared

18
Q

Manager actions to stimulate staff RN in QI research

Who are role model for high standards? How?

A

Leaders

In their own nursing care and encouraging subordinates to seek max rather than min. standards

19
Q

Manager actions to stimulate staff RN in QI research

T/F: Managers should not involve subordinates in the quality control process

A

F

20
Q

Qualitative measurements of quality control for marketing

What should be done?

A

Benchmarking

21
Q

What is benchmarking?

A

Process of measuring products, practices and services against best-performing organizations as a tool for identifying desired standards of organizational performances

22
Q

Manager actions to stimulate staff RN in QI research

What is used as role models for standard development and performance improvement

A

Exemplar organization

23
Q

Process of measuring products, practices and services against best-performing organizations as a tool for identifying desired standards of organizational performances

A

Benchmarking

Leadership Final (17 decks)

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