Conflict resolution techniques used by nurse leaders Flashcards
What are the 6 techniques to conflict resolution
- Compromising
- Competing
- Cooperating/accommodating
- Smoothing
- Avoiding
- Collaborating
What is compromising?
Each part gives up something it wants so everyone can be satisfied
What is competing?
One party pursue what it wants, regardless of the cost to others
What is cooperating/accommodating?
One party sacrifices his or her beliefs and wants to allow the other party to win
What is smoothing?
An individual attempts to reduce the emotional component of the conflict
What is avoiding?
Parties are aware of a conflict but choose not to acknowledge it or attempt to resolve it
What is collaborating?
An assertive and cooperative means of conflict resolution whereby all parties set aside their original goals and work together to establish a supra ordinate or common priority goal
What technique?
One party sacrifices his or her beliefs and wants to allow the other party to win
Cooperating/accommodating
What technique?
Each part gives up something it wants so everyone can be satisfied
Compromising
What technique?
An individual attempts to reduce the emotional component of the conflict
Smoothing
What technique?
Parties are aware of a conflict but choose not to acknowledge it or attempt to resolve it
Avoiding
What technique?
One party pursue what it wants, regardless of the cost to others
Competing
What technique?
An assertive and cooperative means of conflict resolution whereby all parties set aside their original goals and work together to establish a supra ordinate or common priority goal
Collaborating
