Organizational chart and principles of assertive communication- Flashcards
What helps identify roles and their expectations in the workplace?
Organizational chart
An organization chart depicts the organization’s ______
structure!!
An organization chart defines _____________ within the institution
formal relationships
In the actual chart, what type of line depicts:
formal relationships, lines of communication, authority
unbroken SOLID lines
What does a solid HORIZONTAL line depict on the organizational chart?
people with similar spheres of responsibility and power but different functions
What does a solid VERTICAL line depict on the organizational chart?
official chain of command
Who is located at the TOP of the organizational chart?
Those with the greatest decision making authority
**those with the least on the bottom
Which line depicts formal paths of communication and authority??
solid VERTICAL lines
What does a dotted/broken line depict?
Staff positions
How does assertive communication allow people to express themselves?
in a direct, honest, and appropriate way that does not infringe on another person’s rights
Assertiveness means to have an ______ voice that insists on being heard
informed!!!
**not rude or insensitive to behavior
Assertive communication:
What type of Statements?
“I” statements
Assertive communication:
Eye contact or no eye contact?
Direct eye contact!
Assertive communication:
Voice?
Calm
Assertive communication:
What do verbal and nonverbal messages not to be?
Congruent!!
