Professionalism And Codes Of Conduct Flashcards
What is the Care Act 2014?
It’s a law that helps to reduce health inequalities. The principles ensure that we as professionals make sure that service users receive certain care
What are the principles of the Care Act 2014?
(7)
Personal dignity
Physical, mental health and emotional wellbeing
Protection from abuse and neglect
Control over own day to day life
Stability of living accommodation
Social and economic wellbeing
Contribution to society
What are examples of professional behaviours?
(5)
Honesty
Tolerance
Friendly
Respectful
Demonstrating understanding
What are examples of unprofessional behaviours?
(6)
Late
Not following procedure
Lack of knowledge
Rude
Language
Prejudice
What does professionalism mean?
(3)
Having the skill, knowledge and confidence to perform a job to the highest standards that might be expected of you.
Be empathetic to others by treating others how you would like to be treated
Be an inspiring role model working in the best interests of people in your care
What does the Caldicott Guardian do?
It’s responsible for protecting the confidentiality of people’s health and care information and making sure it’s used properly
What are the Caldicott principles?
(8)
Balance between protecting patient information and sharing the information to improve patient care
Allow for the secure transfer of sensitive information across other agencies, e.g. education, police, social services, etc
Justify the purpose of using confidential information
Only use patient information when absolutely necessary
Use the minimum amount of patient information that’s required
Access to patient information should be on a strict need to know basis
Everyone must understand their responsibilities
Understand and comply with the law
When does patient information tend to be revealed?
Due to safeguarding issues
What are the 7 principles of public life?
Selflessness
Integrity
Objectivity
Openness
Accountability
Leadership
Honesty
What are the values of the HCPC?
(10)
Promote and protect the interests of service users and carers
Communicate appropriately and effectively
Work within the limits of your knowledge and skills
Delegate appropriately
Respect confidentiality
Manage risk, e.g. violent patients, physical environments- cables, wet floors, etc, own mental and physical health (or you become the risk)
Report concerns about safety
Be open when things go wrong
Be honest and trustworthy
Keep records of your work
What happens when HCPC standards aren’t met by a student?
(5)
Initial concerns, which can be raised by anyone- the public, lecturers, patients, etc, will be addressed via an action plan
Concerns raised will be investigated via an interview where all the information about the incident will be given- who else was there? When? Etc.
This may result in a HCC meeting
If the HCC deems this a serious offence, the case may be referred to a FTP hearing
Any formal outcome from these hearings needs to be declared at the time of applying to join the HCPC register
When is it likely that the HCC will deem a student’s behaviour as a serious offence?
When a student does something that’s blatantly unsafe, e.g. can’t follow protocol.
What is likely to happen if a student gets in an FTP hearing?
They’re likely to be removed from the course
What happens when HCPC standards aren’t met by a student and a staff member wants to raise a concern?
(4)
The staff member will speak to the practice education team/superintendent/university staff asap
They will be asked to write a statement if they wish to make a formal complaint
The university will meet with the Trust to discuss the situation
Depending on the situation, there may be need to refer to the HCPC
What does the Duty of Candour say?
(3)
It says that health and care professionals must tell the person (advocate, carer or family member) when something has gone wrong and apologise.
Screening programmes may pose challenges due to their nature, e.g. mammography can have false positives/negatives- these are challenges
Notifiable safety incidents
What is a notifiable safety incident?
An unexpected or unintended incident during the activity, resulting in severe, moderate, psychological harm to the service user, e.g. too high of a dose of radiation
What is a datix?
A reporting form
What events should always be reported?
(2)
Any unexpected/unexplained events
Near events
Why is it important to report incidents?
They allow audits to investigate and identify patterns or areas for improvement
What is the digital reporting system used across the NHS?
Datix
What is reflective practice?
Thinking about experiences in order of learn from them in the future. You identify and appreciate positive experiences and identify challenging experiences and how you can improve your skills
What are the 3 types of reflective practice?
Reflection in action
Reflection on action
Reflection for action
What is reflection in action?
Reflecting in the moment
What is reflection on action?
Reflecting on something after it’s happened
What is reflection for action?
Reflecting on something in preparation after past experiences
Why is reflection important?
(7)
Helps us to deal with high levels of stress and pressure
Helps us to gain insight into our professional practice
We can reflect on positive or negative experiences
It can lead to developments for professionals and service users
Can be done individually or as a team
It helps to protect our mental health, and stops the spiral of what we should have done
It’s a requirement of the HCPC to maintain registration
What are the HCPC reflection requirements?
(3)
To understand the value of reflection on practice and the need to record the outcome of such reflection
To understand both the need to keep skills and knowledge up to date and the importance of career-long learning
To keep our knowledge and skills up to date and relevant to our practice
What reflection cycle does the university want us to use?
The Driscoll Model
What questions does the Driscoll model of reflection ask- what?
(5)
Briefly describe the experience/situation/incident you’ll be reflecting on
What exactly happened?
What exactly did you do?
Was someone else involved?
Was it a good experience? Or bad? Or both? And why?
What are the 3 stages of the Driscoll model of reflection?
What?
So what?
Now what?
What questions does the Driscoll model of reflection ask- so what?
(6)
How did you feel at that specific moment?
How did you react?
Why did you react this way?
Did you feel the same about the situation then as you do now?
Were you experience a conflict with your personal values?
Do you think past situations have influenced your experience during this situation?
What questions does the Driscoll model of reflection ask- now what?
(6)
What have you learnt from reflecting on this situation/experience/incident
Could you have prevented negative outcomes?if so, how could you have done so?
What would you do differently if a similar situation were to occur in the future?
What could you do to better prepare yourself for this?
Where did it go wrong last time and what will you focus on now?
(Include literature in this section)
