Communication Styles Flashcards
What are the types of communication?
(8)
Formal communication
Informal communication
Downward communication
Upward communication
Horizontal communication
Diagonal communication
Non-verbal communication
Verbal communication
What is formal communication?
Using proper language, no slang, official communication, e.g. letter, emails
What is informal education?
Day to day language used in conversations, texting, abbreviations
What is downward communication?
Policies and procedures, what you can and can’t do
What is upward communication?
People telling you what’s happening, e.g. meetings
What is horizontal communication?
Team work
What is diagonal communication?
Working across teams, e.g. radiologists, radiographers, nurses, etc
What is non-verbal communication?
Facial expressions, body language
What is verbal communication?
What you say, tone of voice
What are communication mediums?
Ways that we can communicate
How long are professionals required to give patients to decide to have a procedure?
2 weeks
Why is professional communication important?
(6)
Poor communication leads to hospital complaints which will be investigated
Poor communication wastes public funds, damages patient care and puts patients at risk
Poor communication between colleagues and/or patients can have a negative impact on morale, staff and patient satisfaction, treatment outcomes and quality of care
Patients feel more able to ask questions and be more involved in their care
Patients feel like they have a sense of control over their condition and treatment
Patients feel like they can trust and have more confidence in the treatment process, so they’re more likely to comply with the treatment
What are examples of effective interpersonal communication?
(5)
Build a trusting relationship with the service user
Help the service user resolve their problems
Identify patient needs in order to form plans
Influence the behaviour of the service user
Communicate essential information to the service user, therefore reducing anxiety, improving recovery rates and decreasing contact with services
What are the 3 main channels/types of communication?
Verbal
Paralinguistic
Non-verbal
What are examples of paralinguistic communication?
Uh-huh
Mmm
Head nods
Errr
Tone of voice
Timing of voice
Pitch of voice
Fluency of sentences
(Not proper words, but the way people speak)
What are the 4 types of language styles?
Dominance
Influence
Steadiness
Conscientiousness
What words relate to dominance in communication?
(5)
Direct
Results-oriented
Firm
Strong-willed
Forceful
What words relate to influence in communication?
(5)
Outgoing
Enthusiastic
Optimistic
High-spirited
Lively
What words relate to steadiness in communication?
(5)
Even-tempered
Accommodating
Patient
Humble
Tactful