Product and Process Quality

Question 1

Quality

Answer 1

The degree to which a product or process meets reasonable or agreed-upon expectations

Question 2

Quality Control

Answer 2

Measuring quality against established standards after the good or service has been produced and weeding out any defective products

Question 3

Quality Assurance

Answer 3

A more comprehensive approach of company-wide policies, practices, and procedures to ensure that every product meets quality standards `

Question 4

Tools and Strategies to Help Ensure Quality

Answer 4

Continuous Improvement
Statistical Process Control
Six Sigma
ISO 9000

Question 5

Statistical Process Control (SPC)

Answer 5

The use of random sampling and tools such as control charts to monitor the production process

Question 6

Six Sigma

Answer 6

A rigorous quality management program that strives to eliminate deviations between the actual and desired performance of a business system

Question 7

ISO 9000

Answer 7

A globally recognized family of standards for quality management systems

Question 8

Continuous Improvement

Kaizen

Answer 8

Empower employees to continuously improve the quality of goods production or service delivery