Presentations Flashcards
0
Q
Communication %
A
body language-55%
tone-38%
words-7%
1
Q
Goals
A
to formulate goals use the SMART plan
- specific
- measurable
- achievable
- relevant
- time bound
2
Q
Communication- 3 types
A
- verbal
- vocal
- visual
3
Q
Communication Barriers
A
- Physical
- psychological
- space- A. intimate 18in. B. personal 1-4ft. C. social 4-12ft
4
Q
5 Elements of a Message
A
- sender
- receiver
- message
- transmission
- feedback
5
Q
Active Listening use LEAPS
A
- listen
- emphasize by acknowledging emotions
- ask questions
- paraphrase whats important
- summarize