Presentations Flashcards

0
Q

Communication %

A

body language-55%
tone-38%
words-7%

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1
Q

Goals

A

to formulate goals use the SMART plan

  1. specific
  2. measurable
  3. achievable
  4. relevant
  5. time bound
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2
Q

Communication- 3 types

A
  1. verbal
  2. vocal
  3. visual
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3
Q

Communication Barriers

A
  1. Physical
  2. psychological
  3. space- A. intimate 18in. B. personal 1-4ft. C. social 4-12ft
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4
Q

5 Elements of a Message

A
  1. sender
  2. receiver
  3. message
  4. transmission
  5. feedback
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5
Q

Active Listening use LEAPS

A
  1. listen
  2. emphasize by acknowledging emotions
  3. ask questions
  4. paraphrase whats important
  5. summarize
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