Performance Improvement Guide 6th Edition 11/2014 Flashcards
What is the CGs definition of you influencing or inspiring others to achieve a goal
leadership
p 7
How many leadership competencies does the CG use
28
p 7
What are the 4 leadership categories
leading self
leading others
leading performance and change
leading the CG
p 7, 8
What are 3 leadership roles
senior leaders
team leader
facilitator
p 9
The commandants performance excellence criteria is based on what other criteria
Malcolm Bridge National Performance Excellence Criteria
p 11
How many categories are in the CPEC
7
leadership
strategic planning
customer focus
measurement, analysis, knowledge management
workforce focus
operations focus
results
p 11
What is the process by which leaders clarify their organizations mission, develop a vision, articulate the values, and establish long, medium, and short term goals and strategies
strategic planning
p 13
What is the hierarchy of strategic intent
- strategic (organizational) - strategic plans
- operational (area/district)- business plans
- tactical (sector/unit/team)- team/action plans
p 13
Situation analysis focuses on the following:
planning assumptions
environmental factors
future focus
performance metrics
assessments
p 15
Refers to why an organizations exists, its reason for being or purpose
Mission
p 16
When developing a mission statement how much time should be devoted to refining the statement
5-10 minutes
p 17
When developing the ______, the category of intentions that are broad, all inclusive, and forward thinking refers to what
vision
p 17
How long should a unit vision span
a couple of CO tours or about 5 years
p 19
What are things the organization must absolutely do right, or manage well, if it is to achieve its outcomes
critical success factors (CSFs)
p 23
What does SWOT stand for
strengths
weaknesses
opportunities
threats
p 24
common SWOT methods: silent brainstorming and round robin
p 162
What acronym is a tool used to create goals
SMART
P 25
What does SMART stand for
specific
measurable
action oriented
realistic
time based
p 25
What are specific, quantifiable, assignable sets of actions or projects that lead to accomplishing a goal over a specific time period
strategies
p 26
What are specific tasks within a strategy that can be assigned to an individual or team to accomplish over a short period of time
tactics
p 26
What is Websters definition to make easy or easier, to lighten the work of, assist, help, to increase the ease of performance of any action
facilitate
p 39
In order to manage meetings successfully, apply what technique
PACER
purpose
agenda
code of conduct
expectations
roles
p 48
What are the formal roles of a meeting
team leader
facilitator
recorder
scribe
timekeeper
expert
participant
co-facilitator
p 48
A good rule of thumb for planning a meeting is to spend 1 hour of planning for each _____ of meeting time
hour
p 49
What are the steps in facilitating a meeting
plan a meeting
establish member roles
establish ground rules
establish a parking lot(IDA Boards)
meeting evaluation(plus/Delta)
p 49-54
What is a tactic for breaking the parking lot into different boards
IDA
issues
decisions
actions
p 53
How many boards are used to split a parking lot up for IDA
3
p 53
How many evaluation methods are there and what are they
4
Round Robin
Consensus and discussions
Plus/delta
Meeting surveys
p 54
What is an effective feedback or evaluation method
there are 2
plus/delta
meeting survey
p 54
A _____ is a constructive criticism that is 95% constructive and 5% criticism
delta
p 55
What are the CG group technology categories
videoconferencing
on-line groupware
audio teleconferencing
audience-response systems
p 57
What are the stages of group development
forming
storming
norming
performing
p 62
What is Websters definition mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands
conflict
p 63
In order for an organization to develop this capability, it must master 5 disciplines
personal mastery
mental models
shared vision
team learning
systems thinking
65
What is any group of interacting, interdependent, related parts that form a complex and unified whole, that whole having some purpose
system
p 66
What is the process of systematically disassembling something in order to understand it
analytic thinking
67
Author Peter Senge says _____ means to act, observe the results, reflect, adjust, and act again intentionally seeking a different result
learn
p 71
Acronym that pertains to the concept of work process
SIPOC
supplier
input
process
output
customer
p 74
_____ is a measure of the non-value added activities and resources used to meet customer/mission needs
waste
p 78
How many types of waste are there
7
p 78
How many types of data are there
2
continuous and discrete
p 80
What are 3 techniques of data collection
surveys
interviews
focus group
p 82
What is the DMAIC
robust systematic continuous improvement approach
define
measure
analyze
improve
control
p 95
CGBI includes what
readiness
activity
performance
p 101
The My Workspace tab on CGBI provides what information
individuals
p 101
CGBI extracts data from existing CG systems like what
DA
AOPS
ALMIS
TMT
p 101
What can be used to organize verbal information into a visual pattern
affinity diagram
p 109
What are the 3 brainstorming techniques
silent
structured
unstructured
p 113
What are names of the cause and effect diagram
Ishikawa
fishbone
p 116
How many consensus card colors are there
5
green
yellow
red
orange
blue or purple
p 123
Words of note
gap analysis
histogram- bar graph
Gantt chart-
kano model- factors, customer satisfaction
Pareto chart- bar chart separates vital from trivial
Pareto principle- rule of thumb states 20% of the problems have 80% of the impact, 20% are the vital few
scatter diagram- graph that can reveal a possible relationship between 2 variables
p 158
