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Service Wide Exam > Performance Improvement Guide 6th Edition 11/2014 > Flashcards

Performance Improvement Guide 6th Edition 11/2014 Flashcards

1
Q

What is the CGs definition of you influencing or inspiring others to achieve a goal

A

leadership

p 7

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2
Q

How many leadership competencies does the CG use

A

28

p 7

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3
Q

What are the 4 leadership categories

A

leading self
leading others
leading performance and change
leading the CG

p 7, 8

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4
Q

What are 3 leadership roles

A

senior leaders
team leader
facilitator

p 9

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5
Q

The commandants performance excellence criteria is based on what other criteria

A

Malcolm Bridge National Performance Excellence Criteria

p 11

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6
Q

How many categories are in the CPEC

A

7

leadership
strategic planning
customer focus
measurement, analysis, knowledge management

workforce focus
operations focus
results

p 11

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7
Q

What is the process by which leaders clarify their organizations mission, develop a vision, articulate the values, and establish long, medium, and short term goals and strategies

A

strategic planning

p 13

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8
Q

What is the hierarchy of strategic intent

A
  1. strategic (organizational) - strategic plans
  2. operational (area/district)- business plans
  3. tactical (sector/unit/team)- team/action plans

p 13

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9
Q

Situation analysis focuses on the following:

A

planning assumptions
environmental factors
future focus
performance metrics
assessments

p 15

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10
Q

Refers to why an organizations exists, its reason for being or purpose

A

Mission

p 16

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11
Q

When developing a mission statement how much time should be devoted to refining the statement

A

5-10 minutes

p 17

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12
Q

When developing the ______, the category of intentions that are broad, all inclusive, and forward thinking refers to what

A

vision

p 17

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13
Q

How long should a unit vision span

A

a couple of CO tours or about 5 years

p 19

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14
Q

What are things the organization must absolutely do right, or manage well, if it is to achieve its outcomes

A

critical success factors (CSFs)

p 23

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15
Q

What does SWOT stand for

A

strengths
weaknesses
opportunities
threats

p 24

common SWOT methods: silent brainstorming and round robin

p 162

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16
Q

What acronym is a tool used to create goals

A

SMART

P 25

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17
Q

What does SMART stand for

A

specific
measurable
action oriented
realistic
time based

p 25

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18
Q

What are specific, quantifiable, assignable sets of actions or projects that lead to accomplishing a goal over a specific time period

A

strategies

p 26

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19
Q

What are specific tasks within a strategy that can be assigned to an individual or team to accomplish over a short period of time

A

tactics

p 26

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20
Q

What is Websters definition to make easy or easier, to lighten the work of, assist, help, to increase the ease of performance of any action

A

facilitate

p 39

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21
Q

In order to manage meetings successfully, apply what technique

A

PACER

purpose
agenda
code of conduct
expectations
roles

p 48

22
Q

What are the formal roles of a meeting

A

team leader
facilitator
recorder
scribe
timekeeper
expert
participant
co-facilitator

p 48

23
Q

A good rule of thumb for planning a meeting is to spend 1 hour of planning for each _____ of meeting time

A

hour

p 49

24
Q

What are the steps in facilitating a meeting

A

plan a meeting
establish member roles
establish ground rules
establish a parking lot(IDA Boards)
meeting evaluation(plus/Delta)

p 49-54

25
Q

What is a tactic for breaking the parking lot into different boards

A

IDA

issues
decisions
actions

p 53

26
Q

How many boards are used to split a parking lot up for IDA

A

3

p 53

27
Q

How many evaluation methods are there and what are they

A

4

Round Robin
Consensus and discussions
Plus/delta
Meeting surveys

p 54

28
Q

What is an effective feedback or evaluation method

A

there are 2

plus/delta
meeting survey

p 54

29
Q

A _____ is a constructive criticism that is 95% constructive and 5% criticism

A

delta

p 55

30
Q

What are the CG group technology categories

A

videoconferencing
on-line groupware
audio teleconferencing
audience-response systems

p 57

31
Q

What are the stages of group development

A

forming
storming
norming
performing

p 62

32
Q

What is Websters definition mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands

A

conflict

p 63

33
Q

In order for an organization to develop this capability, it must master 5 disciplines

A

personal mastery
mental models
shared vision
team learning
systems thinking

65

34
Q

What is any group of interacting, interdependent, related parts that form a complex and unified whole, that whole having some purpose

A

system

p 66

35
Q

What is the process of systematically disassembling something in order to understand it

A

analytic thinking

67

36
Q

Author Peter Senge says _____ means to act, observe the results, reflect, adjust, and act again intentionally seeking a different result

A

learn

p 71

37
Q

Acronym that pertains to the concept of work process

A

SIPOC

supplier
input
process
output
customer

p 74

38
Q

_____ is a measure of the non-value added activities and resources used to meet customer/mission needs

A

waste

p 78

39
Q

How many types of waste are there

A

7

p 78

40
Q

How many types of data are there

A

2

continuous and discrete

p 80

41
Q

What are 3 techniques of data collection

A

surveys
interviews
focus group

p 82

42
Q

What is the DMAIC

A

robust systematic continuous improvement approach

define
measure
analyze
improve
control

p 95

43
Q

CGBI includes what

A

readiness
activity
performance

p 101

44
Q

The My Workspace tab on CGBI provides what information

A

individuals

p 101

45
Q

CGBI extracts data from existing CG systems like what

A

DA
AOPS
ALMIS
TMT

p 101

46
Q

What can be used to organize verbal information into a visual pattern

A

affinity diagram

p 109

47
Q

What are the 3 brainstorming techniques

A

silent
structured
unstructured

p 113

48
Q

What are names of the cause and effect diagram

A

Ishikawa
fishbone

p 116

49
Q

How many consensus card colors are there

A

5

green
yellow
red
orange
blue or purple

p 123

50
Q

Words of note

A

gap analysis
histogram- bar graph
Gantt chart-
kano model- factors, customer satisfaction
Pareto chart- bar chart separates vital from trivial
Pareto principle- rule of thumb states 20% of the problems have 80% of the impact, 20% are the vital few
scatter diagram- graph that can reveal a possible relationship between 2 variables

p 158

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