Performance Improvement Guide 6th Edition 11/2014

Question 1

What is the CGs definition of you influencing or inspiring others to achieve a goal

Answer 1

leadership

p 7

Question 2

How many leadership competencies does the CG use

Answer 2

28

p 7

Question 3

What are the 4 leadership categories

Answer 3

leading self
leading others
leading performance and change
leading the CG

p 7, 8

Question 4

What are 3 leadership roles

Answer 4

senior leaders
team leader
facilitator

p 9

Question 5

The commandants performance excellence criteria is based on what other criteria

Answer 5

Malcolm Bridge National Performance Excellence Criteria

p 11

Question 6

How many categories are in the CPEC

Answer 6

7

leadership
strategic planning
customer focus
measurement, analysis, knowledge management

workforce focus
operations focus
results

p 11

Question 7

What is the process by which leaders clarify their organizations mission, develop a vision, articulate the values, and establish long, medium, and short term goals and strategies

Answer 7

strategic planning

p 13

Question 8

What is the hierarchy of strategic intent

Answer 8

1. strategic (organizational) - strategic plans
2. operational (area/district)- business plans
3. tactical (sector/unit/team)- team/action plans

p 13

Question 9

Situation analysis focuses on the following:

Answer 9

planning assumptions
environmental factors
future focus
performance metrics
assessments

p 15

Question 10

Refers to why an organizations exists, its reason for being or purpose

Answer 10

Mission

p 16

Question 11

When developing a mission statement how much time should be devoted to refining the statement

Answer 11

5-10 minutes

p 17

Question 12

When developing the ______, the category of intentions that are broad, all inclusive, and forward thinking refers to what

Answer 12

vision

p 17

Question 13

How long should a unit vision span

Answer 13

a couple of CO tours or about 5 years

p 19

Question 14

What are things the organization must absolutely do right, or manage well, if it is to achieve its outcomes

Answer 14

critical success factors (CSFs)

p 23

Question 15

What does SWOT stand for

Answer 15

strengths
weaknesses
opportunities
threats

p 24

common SWOT methods: silent brainstorming and round robin

p 162

Question 16

What acronym is a tool used to create goals

Answer 16

SMART

P 25

Question 17

What does SMART stand for

Answer 17

specific
measurable
action oriented
realistic
time based

p 25

Question 18

What are specific, quantifiable, assignable sets of actions or projects that lead to accomplishing a goal over a specific time period

Answer 18

strategies

p 26

Question 19

What are specific tasks within a strategy that can be assigned to an individual or team to accomplish over a short period of time

Answer 19

tactics

p 26

Question 20

What is Websters definition to make easy or easier, to lighten the work of, assist, help, to increase the ease of performance of any action

Answer 20

facilitate

p 39

Question 21

In order to manage meetings successfully, apply what technique

Answer 21

PACER

purpose
agenda
code of conduct
expectations
roles

p 48

Question 22

What are the formal roles of a meeting

Answer 22

team leader
facilitator
recorder
scribe
timekeeper
expert
participant
co-facilitator

p 48

Question 23

A good rule of thumb for planning a meeting is to spend 1 hour of planning for each _____ of meeting time

Answer 23

hour

p 49

Question 24

What are the steps in facilitating a meeting

Answer 24

plan a meeting
establish member roles
establish ground rules
establish a parking lot(IDA Boards)
meeting evaluation(plus/Delta)

p 49-54

Question 25

What is a tactic for breaking the parking lot into different boards

Answer 25

IDA issues decisions actions p 53

Question 26

How many boards are used to split a parking lot up for IDA

Answer 26

3 p 53

Question 27

How many evaluation methods are there and what are they

Answer 27

4 Round Robin Consensus and discussions Plus/delta Meeting surveys p 54

Question 28

What is an effective feedback or evaluation method

Answer 28

there are 2 plus/delta meeting survey p 54

Question 29

A _____ is a constructive criticism that is 95% constructive and 5% criticism

Answer 29

delta p 55

Question 30

What are the CG group technology categories

Answer 30

videoconferencing on-line groupware audio teleconferencing audience-response systems p 57

Question 31

What are the stages of group development

Answer 31

forming storming norming performing p 62

Question 32

What is Websters definition mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands

Answer 32

conflict p 63

Question 33

In order for an organization to develop this capability, it must master 5 disciplines

Answer 33

personal mastery mental models shared vision team learning systems thinking 65

Question 34

What is any group of interacting, interdependent, related parts that form a complex and unified whole, that whole having some purpose

Answer 34

system p 66

Question 35

What is the process of systematically disassembling something in order to understand it

Answer 35

analytic thinking 67

Question 36

Author Peter Senge says _____ means to act, observe the results, reflect, adjust, and act again intentionally seeking a different result

Answer 36

learn p 71

Question 37

Acronym that pertains to the concept of work process

Answer 37

SIPOC supplier input process output customer p 74

Question 38

_____ is a measure of the non-value added activities and resources used to meet customer/mission needs

Answer 38

waste p 78

Question 39

How many types of waste are there

Answer 39

7 p 78

Question 40

How many types of data are there

Answer 40

2 continuous and discrete p 80

Question 41

What are 3 techniques of data collection

Answer 41

surveys interviews focus group p 82

Question 42

What is the DMAIC

Answer 42

robust systematic continuous improvement approach define measure analyze improve control p 95

Question 43

CGBI includes what

Answer 43

readiness activity performance p 101

Question 44

The My Workspace tab on CGBI provides what information

Answer 44

individuals p 101

Question 45

CGBI extracts data from existing CG systems like what

Answer 45

DA AOPS ALMIS TMT p 101

Question 46

What can be used to organize verbal information into a visual pattern

Answer 46

affinity diagram p 109

Question 47

What are the 3 brainstorming techniques

Answer 47

silent structured unstructured p 113

Question 48

What are names of the cause and effect diagram

Answer 48

Ishikawa fishbone p 116

Question 49

How many consensus card colors are there

Answer 49

5 green yellow red orange blue or purple p 123

Question 50

Words of note

Answer 50

gap analysis histogram- bar graph Gantt chart- kano model- factors, customer satisfaction Pareto chart- bar chart separates vital from trivial Pareto principle- rule of thumb states 20% of the problems have 80% of the impact, 20% are the vital few scatter diagram- graph that can reveal a possible relationship between 2 variables p 158