Directing Others Flashcards

0
Q

3 approaches to influencing

A

directing
coaching
delegating

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1
Q

Member Functioning

A

20-30% of full capacity is merely compliant and only yield when force is applied

80-90% is a committed peak performer

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2
Q

3 levels of diversity management

A

personal
interpersonal
organizational

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3
Q

3 decision making methods

A

leader made
leader made with input
team made

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4
Q

4 stages of team development

A
  1. forming- tentative, unclear, team leader must communicate whatis expected
  2. storming- member defensive and hostile towards one another as group decisions are made. make sure members dont become scape goats. leaders must make sure conflicts dont get out of hand
  3. norming- belonging and shared commitment to goals, leader should provide direction and corrective feedback when required
  4. performing- team is fully functional, self organized and work well together, leader should offer support and encouragement
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5
Q

Mentorship-types of mentoring

A

formal
informal
situational
supervisory

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6
Q

Elements of mentoring relationship

A

mutual respect
trust
caring
mutual support for growth

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7
Q

Maslows Hiearchy of Needs

A
self actualization
esteem
love/belonging
safety
physiological- food, water, O2, relief from pain
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