Directing Others Flashcards
0
Q
3 approaches to influencing
A
directing
coaching
delegating
1
Q
Member Functioning
A
20-30% of full capacity is merely compliant and only yield when force is applied
80-90% is a committed peak performer
2
Q
3 levels of diversity management
A
personal
interpersonal
organizational
3
Q
3 decision making methods
A
leader made
leader made with input
team made
4
Q
4 stages of team development
A
- forming- tentative, unclear, team leader must communicate whatis expected
- storming- member defensive and hostile towards one another as group decisions are made. make sure members dont become scape goats. leaders must make sure conflicts dont get out of hand
- norming- belonging and shared commitment to goals, leader should provide direction and corrective feedback when required
- performing- team is fully functional, self organized and work well together, leader should offer support and encouragement
5
Q
Mentorship-types of mentoring
A
formal
informal
situational
supervisory
6
Q
Elements of mentoring relationship
A
mutual respect
trust
caring
mutual support for growth
7
Q
Maslows Hiearchy of Needs
A
self actualization esteem love/belonging safety physiological- food, water, O2, relief from pain