power,influence aggression Flashcards
power
the potential ability for a person or group to exercise control over another person or group
Authority
the power or right to give orders, make decisions, and enforce obedience.
influence
the ability to affect the perceptions,
attitudes, or behaviors of others.
Acceptance Theory of Authority
a manager’s authoritydepends on the subordinates acceptance of that authority.
(Chester Barnard
- No respect of authority
- No respect for individual in authority
- Lacks quality
- Social learning
- Dysfunctional reward system
Reasons for Lack of Acceptance:
Types (or Bases) of Power
Legitimate power
Reward power
Coercive power
Expert power
Informational power
Referent power
Persuasive power
LEGITIMATE POWER
Power due to the position of authority held
REWARD POWER
Power due to control over rewards
COERCIVE POWER
Power due to control over punishments
EXPERT POWER
Power due to control because of knowledge, skills, or expertise
information power
Power due to control over information
referent power
Power due to control because subordinates respect, admire, and identify with the leader
PERSUASIVE POWER
Power due to the ability to use logic and facts to persuade
Position power
resides in the position, regardless
of who is filling that position
Personal power
resides in the person, regardless
of the position being filled
rare
important
centrality
substtitutablity
Strength of Power types
rare
Scarce resources magnify power differences
across individuals
important
what ever is controlled, is
centrality
the extent to which an individual’s
activities influence the work of many other
individuals
substitutabilty
the extent to which an individual’s
activities can be performed by others
organizational politics
activities carried out by people inside the organization to acquire, enhance, and use
power and other resources to obtain their desired outcomes
Consultation
Requesting someone’s advice to solve a problem
Exchange
Offering something valuable in return for cooperation
Ingratiation
Flattering someone to put them in a good mood
Inspirational Appeals
Appealing to aspirations, values, and ideals to gain commitment
Legitimating Tactics
Enhancing one’s formal authority by referring to rules, precedents, or official documents
Personal Appeals
Asking for a personal favors due to friendship
Pressure
Using coercion or persistence to gain influence
Rational Persuasion
Using logic and facts to persuade someone
Commitment
Endorsing and becoming an actively involved participant as a result of the influence attempt
Compliance
Going along with what the influencer wants without being
personally committed
Passive resistance
Rejecting the influence attempt but not getting in the way of what
the influencer is trying to do
Active resistance
Rejecting the influence attempt and actively trying to stop the
influencer from doing what she or he is trying to do, or trying to
change the influencer’s attitudes
Organizational Aggression:
This usually is defined as any
aggressive actions a member of an organization takes against
another member. (Verbal, physical, or mental
Workplace Violence
An attack by anyone that is directed at
someone at work or on duty. (organizational members, customers or
any outside source)
1) Organizational Stressors (Aggression)
2) Mental Illness
3) Relationships (Inside & Outside Organization)
4) Criminal Activity
Four Leading Causes of Workplace Violence:
Pre-Incident Indicators
those things that indicate a
problem may occur.
Trait Anger (tolerance)
the disposition to experience anger over
time and situations
Coping Responses
overtly react or hold within
Lack of Control
individuals feel that they have no control over
decisions, events, or destiny in their lives within the context.
Anxiety
is an unpleasant state of inner turmoil, a subjectively
unpleasant feelings of dread over something unlikely to happen.
Injustice
Distributive, procedural and interactional injustice often
leads to aggressive behavior
