chapter 9 Flashcards
Organizational Change
Movement of an organization away from its present state and toward some desired future state to increase its efficiency and effectiveness
Organizational Change Management
The process that ensures an organization responds (changes) to the environment in which it operates
Social Issues (Demographics, Trends, Activism)
Technology
Information
Competition
Environmental Contextual Factors:
Organization Culture
The set of values, beliefs, and accepted behaviors communicated and supported within the organization.
Organization Climate
The current situation in an organization and the effect that situation has on the employees and organizational performance.
2 categories of organizational culture
Organizational Socialization
Organizational Mechanisms
Organizational Socialization
Is the process through which employees learn about the firm’s culture and pass their knowledge and understanding on to others
Organizational Mechanisms
Are examples of organization culture that employees see in more experienced employees’ behaviors and therefore learn from
Organization Development
The process of planned change/improvement of the organization through the application of knowledge of the behavioral sciences
Transition Management
Is the process of systematically planning, organizing
and implementing change.
Change Agent or Change Leader
Is a person responsible for managing a change effort
Innovation
The process of creating and doing new things that are introduced into the marketplace as products, processes, or services
Radical (Quantum) innovation
results in the development of radically different kinds of goods and services; possibly because of fundamental shifts in technology brought about by pioneering discoveries
Incremental innovation
results in gradual improvements and refinements to existing products and services over time as existing technologies and other new factors are perfected.
A degree of resistance is normal because
Change is disruptive
Change is stressful
Change is unknown
Change is unproven
Change could result in
Opportunity for personal change and development
New challenges
Reduction in complacency and boredom
Opportunity to be involved in change and outcome
Lewin’s Process Model
Planned organization change requires a systematic process of movement from one condition to another
Unfreezing
Process by which people become aware of the need for change
Change
Movement from the old way of doing things to a new way
Refreezing
Process of making new behaviors relatively permanent and resistant to further change
Cost-Benefits Analysis
The process of identifying and adding up all costs associated with
a project or decision and then comparing those projected costs to
the total projected benefits (or opportunities) of the project or
decision.
Learning Organization
An organization that facilitates the learning of all its members and continuously transforms itself
oragnization training
purpose
methods
locations
major difficulty
