exam 3 Flashcards
In the movie “Gune Ho. it was shown that the Japanese culture is
High Context
What was the core purpose of the movie “Gung Ho”?
Organizational Change
_____is the degree of correspondence between the message intended by the source
and the message understood by the receiver
Fidelity
_____has the highest information richness.
Face-to-face Communication
The process by which a communicated message is translated from an idea/thought into transmittable symbols is_____
Encoding
I medium through which the message is sen through
Channel
. Anything that blocks, distorts, or changes in any way the message the sender intended to
communicate is referred to as:
Noise
In the communication process. the receiver will attempt to interpret and make sense of the message that was sent. This is known as:
Decoding
___ consists of variations in speech such as pitch, loudness, tempos, tone,
duration, and emotions during speaking such as laughing and crying
Paralanguage
It was stated in class that the number one problem in the communication process is:
An encoding to decoding problem
____ is intentionally withholding, ignoring, or distorting information to influence
the message that is ultimately received
Filtering
____is the specialized or technical language of a .trad., Profession or social group
Jargon
______is the study of language forms.
Semantics
______is defined as the attitude toward touch and body contact.
Haptics
_______is the study of an individual’s perception in relationship to space.
Proxemics
_____is the attitude toward smell.
olfactics
In class, feedback was also referred to as_____
Reflective Listening
_____is the emphasis given to spoken words and phrases.
Verbal inotation
In the Mehrabian “Communicating Without Words” article that was discussed, it was found that of the three sources of communication cues studied _____ had the least impact when it came to interpretation of the message during a face-to-face conversation.
Words spoken
In the Mehrabian “Communicating Without Words’ article that was discussed, it was found
that of the three sources of communication cues studied _____ had the most impact
when it came to interpretation of the message during a face-to-face conversation.
Facial Expression
The rational model of decision making is based on_____rationality.
Perfect
____is a mode of thinking that occurs when the members of a group’s desire for
unanimity offsets their motivation to appraise alternative courses of action.
groupthink
. It was stated in class that the administrative model of decision-making is a_____model
Descriptive
Which of the following was NOT given as a decision making “information condition’,
Condition of rationality
In which of these conditions is nothing known, therefore, a decision is simply a guess?
Condition of Ambiguity
An individual who notices an opportunity and takes advantage of that opportunity while
staying in their current company is referred to as a/an_____
Intrepreneur
When a person makes a decision based on feelings, beliefs, and hunches, he is said to have made a decision using.
Intuition
______decisions are decisions that take time and effort to make and result from careful Information gathering, generation of alternatives, and evaluation of alternatives.
reasoned Judgement
. A/An ______ decision is a decision where the decision maker examines alternatives only until a solution that meets the minimal requirements is found
Satisficing
The ______ theory states that a manager is motivated to act in his/her own best
interests rather than those of the organization.
Agency
. The____ model of decision making is said to be based on bounded rationality
Administrative
____in decision making is when the decision maker knowingly accepts less than the best possible outcome to avoid unintended negative effects on other aspects of the organization.
Sub-Optimizing
____is a decision strategy where the individual is a risk taking, first mover.
Prospector
A/An ____ decision is a decision that recurs infrequently and for which there is no previously established decision rule
Non-Programmed
The_____approach to decision making is a combination of the rational and the
administrative approaches.
Hybrid
An elected official made a decision that turned out to be a bad decision. Instead of admitting he decision was wrong, the elected official invested even more time and resources into the decision. This is a form of__________
Escalation of Commitment
A decision maker has made a/an_____error when he/she incorrectly generalizes a decision from a small sample or a singe episode
Representativeness
The_____theory argues that when people make decisions under a condition of risk, they are more motivated to avoid losses than they are to seek gains.
Prospect
The_____nominal group technique is a technique where participants write their
problem solutions down, their written opinions are combined into a report and sent out to all participants. This process is repeated until 1 consensus is reached.
Delphi
Organizational_____is the current situation in an organization and the effect that situation has on The employees and organizational performance.
Climate
Organizational _____is the process through which employees learn about the firm’s culture and pass their knowledge and understanding on to others.
Socialization
A change____ is a person Who is responsible for managing a change effort.
Agent
A/An_____of goods and services.innovation results in the development of radically different kinds
Radical
The process of identifying and adding up all costs associated with a decision and then comparing those to the projected benefits of the decision is referred to as a_____
Cost/Benefit Analysis
Which of the following was NOT one of the steps in “Kirkpatrick’s Four-Step Model” used
to evaluate training?
What Was Cost of Resources Used
Organizational_____is the process of planned change/improvement of the
organization through the application of knowledge of the behavioral sciences.
Development
It was stated that the major difficulty of training
Transferring of Learning to Workplace
Lewin’s Force Field Analysis Theory of Change states:
There are forces that support change and there are forces that oppose change.
In Lewin’s Change Process Model, what is meant by “Unfreezing”?
Communicate and educate so people become aware of the need for change
In class we talked about one way to achieve Lewin’s “refreezing” in the change process is to:
Get rid of the old leaders
