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mgt 551 > exam 3 > Flashcards

exam 3 Flashcards

1
Q

In the movie “Gune Ho. it was shown that the Japanese culture is

A

High Context

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2
Q

What was the core purpose of the movie “Gung Ho”?

A

Organizational Change

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3
Q

_____is the degree of correspondence between the message intended by the source
and the message understood by the receiver

A

Fidelity

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4
Q

_____has the highest information richness.

A

Face-to-face Communication

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5
Q

The process by which a communicated message is translated from an idea/thought into transmittable symbols is_____

A

Encoding

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6
Q

I medium through which the message is sen through

A

Channel

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7
Q

. Anything that blocks, distorts, or changes in any way the message the sender intended to
communicate is referred to as:

A

Noise

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8
Q

In the communication process. the receiver will attempt to interpret and make sense of the message that was sent. This is known as:

A

Decoding

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9
Q

___ consists of variations in speech such as pitch, loudness, tempos, tone,
duration, and emotions during speaking such as laughing and crying

A

Paralanguage

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10
Q

It was stated in class that the number one problem in the communication process is:

A

An encoding to decoding problem

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11
Q

____ is intentionally withholding, ignoring, or distorting information to influence
the message that is ultimately received

A

Filtering

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12
Q

____is the specialized or technical language of a .trad., Profession or social group

A

Jargon

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13
Q

______is the study of language forms.

A

Semantics

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14
Q

______is defined as the attitude toward touch and body contact.

A

Haptics

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15
Q

_______is the study of an individual’s perception in relationship to space.

A

Proxemics

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16
Q

_____is the attitude toward smell.

A

olfactics

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17
Q

In class, feedback was also referred to as_____

A

Reflective Listening

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18
Q

_____is the emphasis given to spoken words and phrases.

A

Verbal inotation

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19
Q

In the Mehrabian “Communicating Without Words” article that was discussed, it was found that of the three sources of communication cues studied _____ had the least impact when it came to interpretation of the message during a face-to-face conversation.

A

Words spoken

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20
Q

In the Mehrabian “Communicating Without Words’ article that was discussed, it was found
that of the three sources of communication cues studied _____ had the most impact
when it came to interpretation of the message during a face-to-face conversation.

A

Facial Expression

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21
Q

The rational model of decision making is based on_____rationality.

A

Perfect

22
Q

____is a mode of thinking that occurs when the members of a group’s desire for
unanimity offsets their motivation to appraise alternative courses of action.

A

groupthink

23
Q

. It was stated in class that the administrative model of decision-making is a_____model

A

Descriptive

24
Q

Which of the following was NOT given as a decision making “information condition’,

A

Condition of rationality

25
Q

In which of these conditions is nothing known, therefore, a decision is simply a guess?

A

Condition of Ambiguity

26
Q

An individual who notices an opportunity and takes advantage of that opportunity while
staying in their current company is referred to as a/an_____

A

Intrepreneur

27
Q

When a person makes a decision based on feelings, beliefs, and hunches, he is said to have made a decision using.

A

Intuition

28
Q

______decisions are decisions that take time and effort to make and result from careful Information gathering, generation of alternatives, and evaluation of alternatives.

A

reasoned Judgement

29
Q

. A/An ______ decision is a decision where the decision maker examines alternatives only until a solution that meets the minimal requirements is found

A

Satisficing

30
Q

The ______ theory states that a manager is motivated to act in his/her own best
interests rather than those of the organization.

A

Agency

31
Q

. The____ model of decision making is said to be based on bounded rationality

A

Administrative

32
Q

____in decision making is when the decision maker knowingly accepts less than the best possible outcome to avoid unintended negative effects on other aspects of the organization.

A

Sub-Optimizing

33
Q

____is a decision strategy where the individual is a risk taking, first mover.

A

Prospector

34
Q

A/An ____ decision is a decision that recurs infrequently and for which there is no previously established decision rule

A

Non-Programmed

35
Q

The_____approach to decision making is a combination of the rational and the
administrative approaches.

A

Hybrid

36
Q

An elected official made a decision that turned out to be a bad decision. Instead of admitting he decision was wrong, the elected official invested even more time and resources into the decision. This is a form of__________

A

Escalation of Commitment

37
Q

A decision maker has made a/an_____error when he/she incorrectly generalizes a decision from a small sample or a singe episode

A

Representativeness

38
Q

The_____theory argues that when people make decisions under a condition of risk, they are more motivated to avoid losses than they are to seek gains.

A

Prospect

39
Q

The_____nominal group technique is a technique where participants write their
problem solutions down, their written opinions are combined into a report and sent out to all participants. This process is repeated until 1 consensus is reached.

A

Delphi

40
Q

Organizational_____is the current situation in an organization and the effect that situation has on The employees and organizational performance.

A

Climate

41
Q

Organizational _____is the process through which employees learn about the firm’s culture and pass their knowledge and understanding on to others.

A

Socialization

42
Q

A change____ is a person Who is responsible for managing a change effort.

A

Agent

43
Q

A/An_____of goods and services.innovation results in the development of radically different kinds

A

Radical

44
Q

The process of identifying and adding up all costs associated with a decision and then comparing those to the projected benefits of the decision is referred to as a_____

A

Cost/Benefit Analysis

45
Q

Which of the following was NOT one of the steps in “Kirkpatrick’s Four-Step Model” used
to evaluate training?

A

What Was Cost of Resources Used

46
Q

Organizational_____is the process of planned change/improvement of the
organization through the application of knowledge of the behavioral sciences.

A

Development

47
Q

It was stated that the major difficulty of training

A

Transferring of Learning to Workplace

48
Q

Lewin’s Force Field Analysis Theory of Change states:

A

There are forces that support change and there are forces that oppose change.

49
Q

In Lewin’s Change Process Model, what is meant by “Unfreezing”?

A

Communicate and educate so people become aware of the need for change

50
Q

In class we talked about one way to achieve Lewin’s “refreezing” in the change process is to:

A

Get rid of the old leaders

mgt 551 (13 decks)

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