chapter 6 conflict & justification Flashcards

1
Q

Conflict

A

person’s perspective is opposition to the perspective of another individual,

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2
Q

Constructive (Functional) Conflict

A

positive conflict

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3
Q

Dysfunctional Conflict

A

Destructive conflict focused on emotions and differences between the two
parties

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4
Q

Conflict stimulation

A

the creation and constructive use of constructive conflict by a manager

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5
Q

Conflict resolution

A

is a managed effort to reduce or eliminate harmful destructive conflict.

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6
Q

Ethical Dilemma

A

A dilemma someone finds them self in if they should act one one or another

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7
Q

Organizational Fairness

A

Employees’ have policies, and practices as being fair or not fair

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8
Q

Types of Interdependence:

A

Pooled interdependence
Sequential interdependence
Reciprocal interdependence

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9
Q

Pooled Interdependence

A

Exists when group members make separate and
independent contributions to group performance.

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10
Q

Sequential Interdependence

A

Exists when group members must perform specific tasks in a predetermined order.

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11
Q

Reciprocal Interdependence

A

Exists when the work performed by each group member is fully dependent on the work performed by other group members.

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12
Q

Scarce Resources

A

Managers can come into conflict over the allocation of scare resources.

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13
Q

Different Goals and Time Horizons

A

Different groups have differing goals and focus.

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14
Q

Different Evaluation or Reward Systems

A

A group is rewarded for achieving a goal that conflicts with the first group.

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15
Q

Status Inconsistencies

A

a higher organizational status than other leading to conflict with lower status groups.

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16
Q

Overlapping Authority

A

Two or more managers claim authority for the same activities which leads to conflict between the managers and workers.

17
Q

Attribution Theory

A

Theory that explores the ways in
which people explain (or attribute) their own behavior and
the behavior of others.

18
Q

Fundamental Attribution Error

A

tendency to take credit for all the good things that happen in our life but try to blame for others

19
Q

Cognitive Dissonance

A

the mental discomfort a person experiences as a result of having two or more contradicting values and beliefs

20
Q

Justification

A

.
Justifying an action to defend an action

21
Q

Villainization

A

The act of making the victim(s) of our actions or behaviors a
bad person (enemy) and thereby, making it easier to do bad
things to them.

22
Q

Attribution of Blame

A

s the process of claiming the
unethical behavior was caused by someone else’s
behavior.

23
Q

Displacement of Responsibility

A

is the process of
blaming one’s unethical behavior on others.

24
Q

Diffusion of Responsibility

A

is the process of the group
using the unethical behavior with no one person being held responsible.

25
Q

Advantageous Comparison

A

is the process of
comparing oneself to others who are worse

26
Q

Disregard or Distortion of Consequences

A

s the
process of minimizing the harm caused by the
unethical behavior.

27
Q

Accommodation

A

one party simply gives in to the other party

28
Q

Competition

A

each party tries to maximize its own gain and has little interest in
understanding the other’s position

29
Q

Compromise

A

each party is concerned about not only their goal accomplishment
but also the goal accomplishment of the other party and is willing to engage in
a give-and-take exchange to reach a reasonable solution.

30
Q

Collaboration

A

parties try to satisfy their goals without making concessions by
coming up with a new way to resolve their differences that leaves them both
better off.

31
Q

Superordinate Goal

A

A goal of the overall organization

32
Q

Mediator

A

An impartial third party that facilitates a discussion using persuasion
and logic; suggested settlement is not legally binding.

33
Q

Arbitrator

A

An impartial third party that facilitates a discussion using persuasion
and logic; decision is legally binding