chapter 6 conflict & justification Flashcards
Conflict
person’s perspective is opposition to the perspective of another individual,
Constructive (Functional) Conflict
positive conflict
Dysfunctional Conflict
Destructive conflict focused on emotions and differences between the two
parties
Conflict stimulation
the creation and constructive use of constructive conflict by a manager
Conflict resolution
is a managed effort to reduce or eliminate harmful destructive conflict.
Ethical Dilemma
A dilemma someone finds them self in if they should act one one or another
Organizational Fairness
Employees’ have policies, and practices as being fair or not fair
Types of Interdependence:
Pooled interdependence
Sequential interdependence
Reciprocal interdependence
Pooled Interdependence
Exists when group members make separate and
independent contributions to group performance.
Sequential Interdependence
Exists when group members must perform specific tasks in a predetermined order.
Reciprocal Interdependence
Exists when the work performed by each group member is fully dependent on the work performed by other group members.
Scarce Resources
Managers can come into conflict over the allocation of scare resources.
Different Goals and Time Horizons
Different groups have differing goals and focus.
Different Evaluation or Reward Systems
A group is rewarded for achieving a goal that conflicts with the first group.
Status Inconsistencies
a higher organizational status than other leading to conflict with lower status groups.