Person Centred Care

Question 1

What is person centred care ?

Answer 1

Care focussed on individual needs
Consider people’s preferences needs values
Providing care which is respectful of and responsible
Health and wellbeing outcomes need to be co-produced
Proven to improve patient outcomes
Costs less as all needs met so less hospital admissions

Question 2

PCA is ….
1
2
2
3

Answer 2

1. Personalised
   2.coordinated
   3.enbaling

Question 3

What is dignity

Answer 3

Giving privacy and rating them to their individual needs

Question 4

Why is PCA important

Answer 4

Many people want to have a more active role in their healthcare - empowers patients

Supporting patients with long term health conditions can improve clinical outcomes

Collaborative role in managing heath means less people use emergency hospital services

More likely to follow plan and take medications regularly

Patient satisfaction

Boosts staff morale

Question 5

How do we achieve PCA?

Answer 5

Consider social determinants of health

Patient activation (explain procedure step by step )

Consider health literacy

Accessible information standards

Awareness of local services and resources via active signposting

Patient and public involvement (PPI) - group to have a voice in health care and improve outcomes of care

Quality improvement - suggest changes

Question 6

How do we begin utilising PCA

Answer 6

Shared decision making via co-production with patients
Supporting self management via encouragement
Making very contact count
Active signposting via researching services to support people
Social prescribing via telling individuals what they can do socially
Behaviour change

Question 7

How does PCA apply in Radiology?

Answer 7

Reassures patients

Find common ground to talk about
E.g ‘how did you get here today’
‘Is it raining ‘

Always introduce yourself

‘How are you feeling today’

Build trust instantly
Don’t overload them with info

Question 8

How to make very contact count

Answer 8

Behaviour change intervention
- for everyone in direct contact with the general public
- to raise awareness motivate and signpost people to help them improve their health and wellbeing

Question 9

Active signposting

Answer 9

Listening to individual concerns and directing them to support services

Gives individuals confidence after a brief conversation

E.g - smoking clinics
Health lifestyle advocacy
Lonlinesss and comical isolation services

Question 10

How do i model these behaviours ?

Answer 10

Be open minded and willing to learn

Challenge yourself

Ask questions - don’t assume e

Explore the community

Get wider involvement