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RA1000 Proffessional Development > Communication Styles > Flashcards

Communication Styles Flashcards

1
Q

Communication definitions

A
  • inevitable
  • a process
  • transactional
  • purposeful
  • multidimensional
    -irreversible
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2
Q

What is formal and informal communication

A

Formal - official communication
Informal communication- exchange of information in a casual unstructured and unofficial way

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3
Q

List and give examples of other types of communication

A

-formal
-informal
-downward : policies and procedures
-upward : meetings
- horizontal : team work
-diagonal: working across teams
- non verbal communication: sign language
- verbal communication: spoken

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4
Q

Why is professional communication important?

A

• Patients feel more able to ask questions and be more involved in their care
• Patients then feel they have a sense of control over their condition and
treatment
• Patients then feel they can trust and have confidence in the treatment
process and therefore are more likely to comply with planned treatment

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5
Q

What does poor communication in healthcare cause?

A
  • leads to hospital complaints being investigated by the parliamentary and health services ombudsman

-wasted public fund, damages patient care, puts patient at risk

-negative impact on morale, satisfaction, treatment outcomes, quality of care

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6
Q

Ways for effective interpersonal communication

A
  • build a trusting relationship with the service user
  • help the service user resolve their problems
    -identify needs in order to form plans
  • influence the behaviour of the service user
    -communicate essential info to the service user therefore reducing anxiety improving recovery rates and decreasing contact with services
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7
Q

Three main types of communication

A
  1. Verbal
  2. Paralinguistic -aspects of verbal communication that don’t involve words but instead add emphasis or shades of meaning to what people say.
  3. Non-verbal
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8
Q

Verbal communication examples

A

-words
-phrases
-figures of speech
- personal and idiosyncratic forms of speech

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9
Q

Paralinguistic communication

A
  • timing
    -volume
    -tone
    -pitch
    -“ums, errs, mhm”
    -fluency
    -range
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10
Q

DISC communication styles

A

-dominance : direct, firm, strong willed, forceful. Used in emergencies
-influence: outgoing, enthusiastic, optimistic, lively, used on children
-steadiness: even-tempered, patient, humble, accommodating. Used on elderly
-conscientious: reserved, precise, private, systematic. Used on neurodivergence

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11
Q

Non verbal communication / active listening

A
  • head movement
  • eye contact
  • gesture
    -posture
    -proximity
    -touch
    -appearance
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12
Q

Reflection skills

A
  • can be used at different stages of your conversation
  • reflecting feelings, thoughts and facts
    -affirmation
    -summarising

Provides reassurance to yourself and service user

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13
Q

Barriers of communication definition

A
  • any parameter that limits the purpose of communication is a barrier to communication

-a communication barrier may reduces the ease at which we communicate

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14
Q

Semantic barriers

A

-language including jargon, technical, medical, legal terms

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15
Q

Psychological barriers

A

Mood of sender or reviewer, passed on messages

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16
Q

Organisational barriers

A

Rules and regulations , relationships with managers boss

17
Q

Cultural barriers- lack of similar reference points, word selection

A
18
Q

Physical barriers

A
  • noise faulty equipment
19
Q

Physiological barriers

A

Struggle to express or receive messages , dyslexia

20
Q

Emotional barriers

A

Anger fustration humour
Limits communication

21
Q

Perception barriers

A
  • the same information is perceived differently by people
22
Q

Technological barriers

A

Speed of development costs

23
Q

Attitude barriers

A

Fixed opinions large egos

24
Q

Overcome semantic barriers
E.g jargon, medical technical terms

A
  • language chosen is vital to communication
    -using jargon, slang or abbreviations can be a major obstacle
    -level of language must be chosen carefully
    -e=knowledge of the intended audience must be considered : cultural and social background
    -keep as simple as possible and confirm understanding
25
Q

Overcoming psychological barriers
-mood of sender o receiving , sending messages

A
  • 55% of the meaning of a msg is communicated through none verbal interactions
    -posture, facial expression, gestures, tone and pitch of voice, proximity, eye contact
  • non verbal cues can vary with respect to culture, context and intention
    -random gestures can be interpreted to have more significance than what was intended
26
Q

Overcoming cultural barriers

A
  • maintain respect
    Avoid stereotypes and personal biases
    -be open ask questions
    -prep: do you need an interpreter or use a language line
  • word choice - don’t choose words with dual meanings or different meanings to different cultures
27
Q

Overcoming physiological barriers

A
  • listen carefully
  • be patient
    -consider note taking for key points
    -provide written info to support discussions
  • learn to read body language and visual queues
    -communication tools may be useful
28
Q

Overcoming perception barriers

A

Be clear and concise

Keep simple

Asp patient to repeat back to you

Challenge your own assumptions

Positive body language

Avoid confirmation biases

29
Q

Technology and communication

A
  • can be a hinderance and help
    -texts, reminders, online bookings
  • Self service checks
    -emails often misinterpreted or not read
    -updates may cause cost barriers
30
Q

Summary

A

-communication is multidimensional
-effective communication is different to everyone
-what people hear is more important than the words spoken
-try to avoid phrases people may not know
-always repeat parts of the convo to show u have been listening
- we don’t always get it right but we can improve through reflection

RA1000 Proffessional Development (18 decks)

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