Communication Styles Flashcards
Communication definitions
- inevitable
- a process
- transactional
- purposeful
- multidimensional
-irreversible
What is formal and informal communication
Formal - official communication
Informal communication- exchange of information in a casual unstructured and unofficial way
List and give examples of other types of communication
-formal
-informal
-downward : policies and procedures
-upward : meetings
- horizontal : team work
-diagonal: working across teams
- non verbal communication: sign language
- verbal communication: spoken
Why is professional communication important?
• Patients feel more able to ask questions and be more involved in their care
• Patients then feel they have a sense of control over their condition and
treatment
• Patients then feel they can trust and have confidence in the treatment
process and therefore are more likely to comply with planned treatment
What does poor communication in healthcare cause?
- leads to hospital complaints being investigated by the parliamentary and health services ombudsman
-wasted public fund, damages patient care, puts patient at risk
-negative impact on morale, satisfaction, treatment outcomes, quality of care
Ways for effective interpersonal communication
- build a trusting relationship with the service user
- help the service user resolve their problems
-identify needs in order to form plans - influence the behaviour of the service user
-communicate essential info to the service user therefore reducing anxiety improving recovery rates and decreasing contact with services
Three main types of communication
- Verbal
- Paralinguistic -aspects of verbal communication that don’t involve words but instead add emphasis or shades of meaning to what people say.
- Non-verbal
Verbal communication examples
-words
-phrases
-figures of speech
- personal and idiosyncratic forms of speech
Paralinguistic communication
- timing
-volume
-tone
-pitch
-“ums, errs, mhm”
-fluency
-range
DISC communication styles
-dominance : direct, firm, strong willed, forceful. Used in emergencies
-influence: outgoing, enthusiastic, optimistic, lively, used on children
-steadiness: even-tempered, patient, humble, accommodating. Used on elderly
-conscientious: reserved, precise, private, systematic. Used on neurodivergence
Non verbal communication / active listening
- head movement
- eye contact
- gesture
-posture
-proximity
-touch
-appearance
Reflection skills
- can be used at different stages of your conversation
- reflecting feelings, thoughts and facts
-affirmation
-summarising
Provides reassurance to yourself and service user
Barriers of communication definition
- any parameter that limits the purpose of communication is a barrier to communication
-a communication barrier may reduces the ease at which we communicate
Semantic barriers
-language including jargon, technical, medical, legal terms
Psychological barriers
Mood of sender or reviewer, passed on messages
Organisational barriers
Rules and regulations , relationships with managers boss
Cultural barriers- lack of similar reference points, word selection
Physical barriers
- noise faulty equipment
Physiological barriers
Struggle to express or receive messages , dyslexia
Emotional barriers
Anger fustration humour
Limits communication
Perception barriers
- the same information is perceived differently by people
Technological barriers
Speed of development costs
Attitude barriers
Fixed opinions large egos
Overcome semantic barriers
E.g jargon, medical technical terms
- language chosen is vital to communication
-using jargon, slang or abbreviations can be a major obstacle
-level of language must be chosen carefully
-e=knowledge of the intended audience must be considered : cultural and social background
-keep as simple as possible and confirm understanding
